@Sazzza by dropping out do you mean the picture freezes when watching something?
id suggest opening the Netflix app of the tv go to get help and check your network. This will tell you the download speed the TV is getting. It's probably worth running this a few times at different points to get a rough average. If you are connecting via WiFi it's quite possible your WiFi signal isn't strong and stable enough for the platform. Whilst most devices can deal with little WiFi dropouts and interference the nature of the sky streaming platform and it needing to be always connected to Sky servers means it's currently prone to issues should the WiFi drop out even for the odd second or it drops below the minimum recommended speed.
you nay find rebooting the glass by unplugging it for a few minutes may restore normal service on it as well.
Sky Stream, Sky Glass Air and Sky Broadband customerPlease LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue
Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
