07 Jan 2024 01:47 PM
Has anyone else got issues with large dotted lines going vertically down the screen? I'm worried that there is an issue with the screen? They are certainly more apparent when the screen is white.
07 Jan 2024 02:08 PM
Posted by a Superuser, not a Sky employee. Find out more@CharlieM1299 You don't say but I assume you have a Glass TV.
About 9 months ago I had a faint vertical grey line about 2 inches wide appear on my Sky Glass screen. After a couple of hours I rebooted the TV and it went away and has not returned.
Try a reboot by switching it off at the plug socket for a minute and switching it on again. It will take about a minute to reboot. Hopefully that will resolve it as it did with me but if not you should contact Sky in case you have a defective unit.
07 Jan 2024 02:09 PM
Yes I have it. It's called dirty screen effect apparently. I'm out of warranty so have to live with it as I'm not paying £324 to get it replaced whilst still paying off the existing TV.
07 Jan 2024 02:13 PM
Yes its Sky Glass, I have already turned it off at the plug as I struggled to turn it on with the remote. Seems this sky glass was a quality buy!!! Not!!!
08 Jan 2024 08:06 PM
Also having this issue, maybe in the last month? The TV is just over 2 years old. Tried the on / off, no difference. So what's the solution?
16 Feb 2024 08:12 AM
I have the same. Mine is probably 2-3 years old now. Poor really when I think all my previous TVs have still been working after 7-10+ years!
16 Feb 2024 09:39 AM
They gave me a contact number of a repair company, but it will be at my own cost as the TV is now out of its warrenrty. Shocking really. Its an obvious fault with the TV and as you said @andycr , it should last longer that 2 years.
16 Feb 2024 09:40 AM
Sorry, it was @grainger1982 that said about the years.
16 Feb 2024 02:13 PM
Yes mine is exactly the same, started just after the 2 year warranty expired so stuck with it, very poor quality screens.