Battery icon

[Red+Silence]

Good morning

Was watching Glass last night and a white half empty battery icon appeared on the screen.

Is this just for information or is it to warn the battery in the remote is actually goosed?

I changed it anyway and the icon disappeared.

Sorry but it's never happened to me before.

Thankyou 

[mikealanr]

Hi @Red+Silence 

Yes this is correct. It normally puts a full banner across the top telling you to replace the batteries and then shows the icon until replaced.

There have been some issues with this feature and it constantly telling you to replace, but seems to have been fixed in software updates.

MikeAlanR

[Paul+Boland]

@Red+Silence 

Sky Glass you can sometimes get pop up a message on screen saying  battery level low even though the batteries power levels are OK

I get this with Sky Glass but less often with Sky Stream Pucks

I have a battery level tester to check if actually low or expired

No need to be replacing the batteries unless actually low or expired

When I get that on screen message about low battery

What I do is remove existing batteries from remote and just put them back in again

The actual battieres are fine and remote will still work

@mikealanr 

It has not been fixed with software updates it still happens getting false low battery warning with Sky Glass

[Stevie462]

I've replaced batteries on sky+ had remote the battery sign still appears on screen I re- program the remote and it only allows me to control volume on that channel if I go to change channels can't adjust volume. Tried a completely new remote same thing any ideas ?

[lynguinn]

I too have the same problem! I have replaced all batteries but the icon still there on the bar, just going to ignore it, what a pain, its called progress, technology is 😡

[Fothergill1]

@lynguinn Try rebooting your Glass/Stream as it prob`bly just a minor software glitch.

Switch off your Glass or Stream puck at the plug socket and wait for a minute before switching it on again.  It will take about a minute to reboot.

[lynguinn]

Thankyou,  but before your answer I tried and rebooted the box and the icon vanished😃 thank you again!

[Stevie462]

I have sky +HD tried rebooting with allow me to change channels but won't let me control volume as I on keeps saying replace batteries even got another remote brand new same thing I'll try reboot again incase they have fixed software issues as it has been a few weeks since I last tried it as I was getting hacked off

[MarkGoldsmith]

@Stevie462 if you have a Sky + box and remote, you may wish to post your issue in a separate thread on the Sky + board here (https://helpforum.sky.com/t5/Sky/bd-p/sky-boxes) , that way its will be easier to receive assistance from those members of the community who have more knowledge of Sky +.

This area of the forum is specifcially designed for Sky Glass