22 Feb 2024 08:59 PM
Download speed less tha 10mbp tv freezes drops out
22 Feb 2024 09:25 PM
Posted by a Superuser, not a Sky employee. Find out more
@Paul207 wrote:Download speed less tha 10mbp tv freezes drops out
I'm going to guess you have the Glass connected via WiFi. If so then your issue will be the strength and stability of your WiFi network.
I'd recommended disabling WiFi on the Glass settings and connecting it to your router (or a power line adapter) via Ethernet cables. Alternatively look at setting up a mesh WiFi network.
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22 Feb 2024 10:38 PM
Posted by a Superuser, not a Sky employee. Find out more@Paul207 The post by @MarkGoldsmith is spot on.
The minimum speeds recommended by Sky for Glass/Stream are as follows:
HD = 25mbps
UHD = 30mbps
HD + 1 puck = 30mbps
UHD + 1 puck = 35mbps
23 Feb 2024 09:10 AM