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Discussion topic: Bad download speed

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This message was authored by Paul207 This message was authored by: Paul207

Bad download speed

Download speed less tha 10mbp tv freezes drops out 

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Bad download speed

Posted by a Superuser, not a Sky employee. Find out more

@Paul207 wrote:

Download speed less tha 10mbp tv freezes drops out 


I'm going to guess you have the Glass connected via WiFi. If so then your issue will be the strength and stability of your WiFi network.

I'd recommended disabling WiFi on the Glass settings and connecting it to your router (or a power line adapter) via Ethernet cables. Alternatively look at setting up a mesh WiFi network. 



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Bad download speed

Posted by a Superuser, not a Sky employee. Find out more

@Paul207 The post by @MarkGoldsmith is spot on.

 

The minimum speeds recommended by Sky for Glass/Stream are as follows:

HD = 25mbps

UHD = 30mbps

HD + 1 puck = 30mbps

UHD + 1 puck = 35mbps

 

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This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Bad download speed

@Paul207 what sort of BB Service do you have?

 

Who is your ISP?

Exiled in HH
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