BBC I player on sky glass

[ellymay122]

Watching tennis on sky glass a message says watch on BBC I player in uhd Went to the i player the picture was useless . So I rang sky  explained the problem with the I player picture she came back after speaking to tec people . There is a problem with the I player they don't know when it would be fixed so I decided to cancel sky glass after 7 days and go back to sky q

q

[mikealanr]

Hi @ellymay122 

Working here. Don't forget that Glass / Stream is delivered via broadband and not satellite. What speed internet connection do you have? You need 30 Mbps for UHD. You also need a strong connection between your Glass / Stream device and your router.

MikeAlanR

[ellymay122]

Speed  was 66 

[mikealanr]

Doesnt leave a lot of headroom for other use if glass is using half your bandwidth. You may have a better experience using an ethernet cable and turning off WiFi in the settings.

Given you have stated your going back to Q not sure what advise you are after?  Not sure if you are returning Glass or keeping it, but if you are keeping it see: https://www.sky.com/help/articles/connect-q-to-glass

MikeAlanR