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Discussion topic: Audio out of sync since new update ARC

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This message was authored by nathangrimmer This message was authored by: nathangrimmer

Audio out of sync since new update ARC

Since the latest update, I have noticed audio sync issues while using my soundbar, I have to change channel back and forth to get it synced back up. 

 

Anyone else getting this?

 

65" glass 

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This message was authored by Jporch316 This message was authored by: Jporch316

Re: Audio out of sync since new update ARC

Posted by a Superuser, not a Sky employee. Find out more

@nathangrimmer wrote:

Since the latest update, I have noticed audio sync issues while using my soundbar, I have to change channel back and forth to get it synced back up. 

 

Anyone else getting this?

 

65" glass 


Have you got it plugged into the dedicated hdmi arc input ?

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43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!
nathangrimmer
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This message was authored by nathangrimmer This message was authored by: nathangrimmer

Re: Audio out of sync since new update ARC

Yes nothing has changed re connections since update 

This message was authored by Jporch316 This message was authored by: Jporch316

Re: Audio out of sync since new update ARC

Posted by a Superuser, not a Sky employee. Find out more

The hdmi 2 socket is the dedicated earc

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43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!
nathangrimmer
Topic Author
This message was authored by nathangrimmer This message was authored by: nathangrimmer

Re: Audio out of sync since new update ARC

It's been since the update, nothing to do with the port 

This message was authored by fiftysomethingguy This message was authored by: fiftysomethingguy

Re: Audio out of sync since new update ARC

Did you change the sync delay when you first setup Glass? Mine was way out with Dolby and eventually switched it to stereo which fixed sync issues mostly. However with the latest uodate that also enabled CEC volume control sync is fine even with Dolby. So if you had made a compensation earlier it may need undoing now.

nathangrimmer
Topic Author
This message was authored by nathangrimmer This message was authored by: nathangrimmer

Re: Audio out of sync since new update ARC

No not had to sync anything. And also it's fine if you change the channel back and forth it resyncs itself again. Deffo a software bug. 

This message was authored by MarkG8s This message was authored by: MarkG8s

Re: Audio out of sync since new update ARC

My erac no longer works at all ,,??? Very frustrating and what is worse even the in-built speakers In sky glass are not always in sync 

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