0

Discussion topic: Apps not loading with picture

Reply
This message was authored by Jenla This message was authored by: Jenla

Apps not loading with picture

Hi 

 

when I am loading Netflix, I select the series I want to watch. American Nightmare. The series will not play. The screen goes black and then the box freezes. 

Reply

All Replies

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Apps not loading with picture

Posted by a Superuser, not a Sky employee. Find out more

@Jenla Welcome to the forum.  I have just checked Netflix on my Stream system and American Nightmare worked fine so the issue would appear to be specific to your system. 

 

The first thing to do at any sign of a problem is to do a reboot. Simply switch off your Glass or Stream puck at the plug socket and wait for a minute before switching it on again.  It will take about a minute to reboot.

 

You could also try reloading Netflix by going to Netflix > Get Help > reload Netflix.

 

Hopefully one or other of the above will resolve the issue.

------------------------------------------
If my post has solved your issue please mark as an "Answer"
If it has helped please give it a "Like"
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

New Discussion