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Discussion topic: Apple TV and sky glass

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This message was authored by weebso This message was authored by: weebso

Apple TV and sky glass

Happy New year all.

i have sky glass and a puck. I'm subscribed to Apple TV. Just tried to play "the family plan" movie on my sky glass and says can't load video check internet connection. All other programs on Apple played ok. Checked the same movie via the sky puck and no issues. Have reset the Apple app and tried video troubleshooting but says no Internet connection to do this. 

Im no techie but what am I missing?

Thanks Mark

 

 


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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: Apple TV and sky glass

Posted by a Superuser, not a Sky employee. Find out more

You could try unplugging the glass Tv for at least 30 seconds and see if that helps.

Sky Stream and Sky Broadband customer

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Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: Apple TV and sky glass

Posted by a Superuser, not a Sky employee. Find out more

You could try unplugging the glass Tv for at least 30 seconds and see if that helps.

Sky Stream and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
weebso
Topic Author
This message was authored by weebso This message was authored by: weebso

Re: Apple TV and sky glass

Thanks Mark,

The "international reset" worked.

note to self always try the simple option first.

 

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