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Discussion topic: Apple TV and sky glass

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weebso
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Apple TV and sky glass

‎31 Dec 2023 02:53 PM

Happy New year all.

i have sky glass and a puck. I'm subscribed to Apple TV. Just tried to play "the family plan" movie on my sky glass and says can't load video check internet connection. All other programs on Apple played ok. Checked the same movie via the sky puck and no issues. Have reset the Apple app and tried video troubleshooting but says no Internet connection to do this. 

Im no techie but what am I missing?

Thanks Mark

 

 

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MarkGoldsmith
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Re: Apple TV and sky glass

‎31 Dec 2023 03:15 PM

Posted by a Superuser, not a Sky employee. Find out more

You could try unplugging the glass Tv for at least 30 seconds and see if that helps.

Sky Stream and Sky Broadband customer

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