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Discussion topic: Anyone having sky glass that keeps freezing / internet going off tonight?

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This message was authored by SarahB67 This message was authored by: SarahB67

Anyone having sky glass that keeps freezing / internet going off tonight?

Sky glass keeps freezing, internet turning off? So annoying!  Is anyone else having issues tonight? Tried to reset internet twice and turn tv off but still same problem

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This message was authored by mikealanr This message was authored by: mikealanr

Re: Anyone having sky glass that keeps freezing / internet going off tonight?

Posted by a Superuser, not a Sky employee. Find out more

Hi @SarahB67 

 

No issues here. Who is your ISP? What's your connection speed? How's your glass connected?

 

MikeAlanR

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
SarahB67
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This message was authored by SarahB67 This message was authored by: SarahB67

Re: Anyone having sky glass that keeps freezing / internet going off tonight?

Hi 

ISP is Sky, I've no idea about speed! 

This message was authored by peter-marlow+1966 This message was authored by: peter-marlow+1966

Re: Anyone having sky glass that keeps freezing / internet going off tonight?

Do a service  check  in the my sky app, 

This message was authored by peter-marlow+1966 This message was authored by: peter-marlow+1966

Re: Anyone having sky glass that keeps freezing / internet going off tonight?

Also open Netflix go to get help  go to network  checker and run that and that will  tell  you  what  speed  your  tv is getting 

SarahB67
Topic Author
This message was authored by SarahB67 This message was authored by: SarahB67

Re: Anyone having sky glass that keeps freezing / internet going off tonight?

Thanks, will give it a go. 

SarahB67
Topic Author
This message was authored by SarahB67 This message was authored by: SarahB67

Re: Anyone having sky glass that keeps freezing / internet going off tonight?

Thankyou, very helpful. I'm not too technically savvy! 

SarahB67
Topic Author
This message was authored by SarahB67 This message was authored by: SarahB67

Re: Anyone having sky glass that keeps freezing / internet going off tonight?

Speed is 60.4 mbs ? 

This message was authored by peter-marlow+1966 This message was authored by: peter-marlow+1966

Re: Anyone having sky glass that keeps freezing / internet going off tonight?

Is your  tv close enough  to  your  hub to connect  it  with an ethernet cable, this is more stable than WiFi 

This message was authored by peter-marlow+1966 This message was authored by: peter-marlow+1966

Re: Anyone having sky glass that keeps freezing / internet going off tonight?

Also see if you  can  upgrade  to full fibre, you can do that on the my sky  app  aswell  open it click on broadband  and run check for  upgrades see what it offers  you 

SarahB67
Topic Author
This message was authored by SarahB67 This message was authored by: SarahB67

Re: Anyone having sky glass that keeps freezing / internet going off tonight?

No it's not, it's settled down for now and I've done service checker which has come back all good. Hopefully just a blip! 
Thanks for all your help 🙂

SarahB67
Topic Author
This message was authored by SarahB67 This message was authored by: SarahB67

Re: Anyone having sky glass that keeps freezing / internet going off tonight?

Great, I will have a look at that now. Thank you 

SarahB67
Topic Author
This message was authored by SarahB67 This message was authored by: SarahB67

Re: Anyone having sky glass that keeps freezing / internet going off tonight?

I'm on the fastest speed already it says, super or something. 

This message was authored by peter-marlow+1966 This message was authored by: peter-marlow+1966

Re: Anyone having sky glass that keeps freezing / internet going off tonight?

Glad to help, if you  can  connect  the tv to the hub with  the ethernet  cable  it will  be  more  reliable it should  stop, or reduce  the  freezing  on the tv they are easy  to buy and easy  to fit aswell 

This message was authored by peter-marlow+1966 This message was authored by: peter-marlow+1966

Re: Anyone having sky glass that keeps freezing / internet going off tonight?

Keep checking  the app from time to time  as open reach  are upgrading  the network  all the time to full fibre broadband 

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