Anyone having sky glass that keeps freezing / internet going off tonight?

[SarahB67]

Sky glass keeps freezing, internet turning off? So annoying!  Is anyone else having issues tonight? Tried to reset internet twice and turn tv off but still same problem

[mikealanr]

Hi @SarahB67 

No issues here. Who is your ISP? What's your connection speed? How's your glass connected?

MikeAlanR

[SarahB67]

Hi 

ISP is Sky, I've no idea about speed! 

[peter-marlow+1966]

Do a service  check  in the my sky app, 

[peter-marlow+1966]

Also open Netflix go to get help  go to network  checker and run that and that will  tell  you  what  speed  your  tv is getting 

[SarahB67]

Thanks, will give it a go. 

[SarahB67]

Thankyou, very helpful. I'm not too technically savvy! 

[SarahB67]

Speed is 60.4 mbs ? 

[peter-marlow+1966]

Is your  tv close enough  to  your  hub to connect  it  with an ethernet cable, this is more stable than WiFi 

[peter-marlow+1966]

Also see if you  can  upgrade  to full fibre, you can do that on the my sky  app  aswell  open it click on broadband  and run check for  upgrades see what it offers  you 

[SarahB67]

No it's not, it's settled down for now and I've done service checker which has come back all good. Hopefully just a blip! 
Thanks for all your help 🙂

[SarahB67]

Great, I will have a look at that now. Thank you 

[SarahB67]

I'm on the fastest speed already it says, super or something. 

[peter-marlow+1966]

Glad to help, if you  can  connect  the tv to the hub with  the ethernet  cable  it will  be  more  reliable it should  stop, or reduce  the  freezing  on the tv they are easy  to buy and easy  to fit aswell 

[peter-marlow+1966]

Keep checking  the app from time to time  as open reach  are upgrading  the network  all the time to full fibre broadband