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Discussion topic: Amazon Prime blank screen but sound

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This message was authored by Skyglasssucks This message was authored by: Skyglasssucks

Re: Amazon Prime blank screen but sound

Anyone fixed this? Just signed up and paid to watch something on prime and it's a black screen πŸ€¦β€β™€οΈ

This message was authored by Skyglasssucks This message was authored by: Skyglasssucks

Re: Amazon Prime blank screen but sound

How did you get it to work??

This message was authored by WENDA2 This message was authored by: WENDA2

Re: Amazon Prime blank screen but sound

Just turned the sky glass on and there it was.  Have been watching stuff since with no problem 

This message was authored by Rich.S.R This message was authored by: Rich.S.R

Re: Amazon Prime blank screen but sound

i got fed up waiting for a fix and the constant log out - switch off - log in... and bought firestick πŸ€·β€β™‚οΈ

This message was authored by Susan9mm This message was authored by: Susan9mm

Re: Amazon Prime blank screen but sound

Same here, Sky Glass and for Prime all I have is sound, no picture 

This message was authored by David31 This message was authored by: David31

Re: Amazon Prime blank screen but sound

Please can Sky come back on this issue with a resolution, black screen and no sound. Tried all the above suggestions but no fix. Tried to call throughout to last 2 week, 40+ min waiting times and no call back. This has now been documented issue for a month now. 

Thanks

This message was authored by WENDA2 This message was authored by: WENDA2

Re: Amazon Prime blank screen but sound

Still on my sky glass after so many days

This message was authored by Desjan This message was authored by: Desjan

Re: Amazon Prime blank screen but sound

I have Sky Glass.  The Sky Glass TV will not let me watch Amazon Prime, no picture just sound.  The other TV with the Puk lets me watch Amazon Prime no trouble. Why is this can you assist

This message was authored by Joey+B90 This message was authored by: Joey+B90

Re: Amazon Prime blank screen but sound

Sky Puck, watch Netflix and Prime but if I pause and start again I get sound, information everything but black screen! Tried going to Home Screen and 'continue watching' but still same issue... refreshed app, still same. It would appear the picture itself is being blocked as everything else works ok, sound, scene select etc so the app works fine... just NO picture 

so please look into this issue otherwise why am I paying for services I am not receiving?

 

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Amazon Prime blank screen but sound

Posted by a Superuser, not a Sky employee. Find out more

@Joey+B90 I completely sympathise with you but this is a public forum made up of customers like yourself and you are not addressing Sky.

 

This issue is being encountered by many subscribers on the streaming platform but certainly not everyone.  Sky are certainly aware of the problem and are working with Netflix to find a solution πŸ˜€

 

If you feel strongly enough about this or any other matter now or in the future you can make a complaint at the following location http://www.sky.com/help/complaints

 

Good luck πŸ€žπŸ˜€

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This message was authored by 22+years+with+Sky This message was authored by: 22+years+with+Sky

Re: Amazon Prime blank screen but sound

Hallelujah! I've just updated apps in settings and I've finally got a picture on Amazon Prime!

This message was authored by Dartmoor24 This message was authored by: Dartmoor24

Re: Amazon Prime blank screen but sound

I've had this problem now for a week. I have sound when using Amazon but no picture. I've restarted and reset the tv and refreshed the apps. A tV reset works for like 5 mins before the app goes blank again. 

very frustrating and I will be requesting compensation from Sky

This message was authored by 22+years+with+Sky This message was authored by: 22+years+with+Sky

Re: Amazon Prime blank screen but sound

Don't believe it, I'm back to a blank screen with sound and subtitles - this is now getting beyond a joke!

This message was authored by Paul+Dray This message was authored by: Paul+Dray

Re: Amazon Prime blank screen but sound

Yeah still not fixed. I'm on a Sky Puck. 
I went in to Prime to check a program. Worked fine with picture and sound. Then I came out of Prime and in to BBC iPlayer watched something briefly. Then out and back to Prime. Continue watching the program that had just worked and now black screen with sound. Just tried refreshing the apps and then switched off at wall and back on. Repeated the above sequence and same black screen problem occurred. I could have just stopped at the first time of trying today when it worked and come on here to say it's fine but that's no help to anyone. It's a bug. 

β€”β€”β€”β€”β€”β€”β€”β€”
Pioneer Kuro PDP-LX5090 50in Plasma TV | Yamaha DSP-AX863 SE AV Amp
Sky Stream Puck; Build: QS025.017.00P | Sky Broadband Ultrafast
β€”β€”β€”β€”β€”β€”β€”β€”
This message was authored by kkkkatie1 This message was authored by: kkkkatie1

Re: Amazon Prime blank screen but sound

We've had the problem with the black screen on Prime since the beginning of August and refreshing/updating apps has not worked. Although we're not happy with Sky just now, at least they have the US Open tennis and not Prime!

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