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This discussion topic has been answered Discussion topic: Alone series 11 missing episode 13 (the final episode)!

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This message was authored by: Yarlett

Alone series 11 missing episode 13 (the final episode)!

Hi

I have been waiting for episode 13 of Alone to air on history channel but it seems to have just stipped at episode 12 which is driving e mad because my daughter who took out a history subscription has been able to? Anyone know why, we have sky glass


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This message was authored by: mikealanr Answer

Re: Alone series 11 missing episode 13 (the final episode)!

Posted by a Superuser, not a Sky employee. Find out more

Hi @Yarlett 

 

We are fellow customers on the forum. It could be an issue with the meta data or even human error. Best course of action is to email Sky's viewer relations team who will investigate with the relevant broadcaster and resolve. They can be emailed on viewerR@sky.uk.

 

Might also be worth seeing if it is available on SkyGo. While not the same viewing experience, might be handy is you really want to watch it.

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

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This message was authored by: mikealanr Answer

Re: Alone series 11 missing episode 13 (the final episode)!

Posted by a Superuser, not a Sky employee. Find out more

Hi @Yarlett 

 

We are fellow customers on the forum. It could be an issue with the meta data or even human error. Best course of action is to email Sky's viewer relations team who will investigate with the relevant broadcaster and resolve. They can be emailed on viewerR@sky.uk.

 

Might also be worth seeing if it is available on SkyGo. While not the same viewing experience, might be handy is you really want to watch it.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

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This message was authored by: Shope1

Re: Alone series 11 missing episode 13 (the final episode)!

I have the same problem. Mine happened after I downgarded my subscription to SD instead of HD, but I dont think that was the reason because I was able to watch other epsiodes in SD. Very odd. I also noticed on the HD version of the series that the epsiodes were all mis-numbered right from the start. I never resolved it.

This message was authored by: Jporch316

Re: Alone series 11 missing episode 13 (the final episode)!

Posted by a Superuser, not a Sky employee. Find out more

@Shope1 wrote:

I have the same problem. Mine happened after I downgarded my subscription to SD instead of HD, but I dont think that was the reason because I was able to watch other epsiodes in SD. Very odd. I also noticed on the HD version of the series that the epsiodes were all mis-numbered right from the start. I never resolved it.


Try emailing viewer relations as mentioned in @mikealanr  post above . They normally deal with these issues promptly 

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
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