All4/Channel 4 app not loading

[Chloe-W22]

Hi all,

Upon the latest update (QS034) that completed last week on Glass and Stream, can you tell me if you're still having an issue with All4 not loading?

[Fothergill1]

Hi @Chloe-W22 My Ch4 app is loading correctly.  In fact I am watching something on Ch4 right now 👍

Happy Christmas.

[Paul415]

Hi @Chloe-W22 

I have the new update on my Stream, have the new skip ads button at least.  I've also refreshed the apps, again. Still not working, All4 stuck at the loading screen with the C4 logo spinning.   All other apps and channels are working fine. 

Like others, had this problem for months now,  so any help would be great!

[slaters]

Was watching the bake off last night using watch from start about half way through when forwarding through the ads it stopped and returned to live TV this often happens on watch from start for us especially ch4 and sometimes 5. 

[Fothergill1]

@slaters  This is a known issue which Sky are trying to resolve.  I find it really annoying and hope they find a solution soon.  My only advice and is what I do when I remember is to avoid using FF when watching from start or after pausing for any length of time.

[Denise77]

Hi, still no change. I already posted a video and there has been no change to the issue for me whilst using one of my pucks, the other works fine so appears to be no rhyme or reason to this.

should I ask Sky for a replacement puck? Appears I'm paying for a partial service....

to add to this I'm now having issues with "technical difficulties" rendering me unable to watch anything!!

[Maggie.edney]

I am having the same problem. I added pottery throw down to my playlist and had trouble watching the Xmas special and again now the new series has started.

sky glass