@Ws12
No one from Sky will call you as the result of a forum post, and realistically you aren't going to get through to a call centre at this time in the evening.
The first thing to try is rebooting your broadband router and then the television sets.
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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
