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Discussion topic: Why can I not contact an actual person on webchat????

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Kdaviessmith1996
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Why can I not contact an actual person on webchat????

‎16 Aug 2021 09:24 AM

Been trying to get through to someone for almost two weeks and all I have had is a robot tell me it can't resolve my problem. 

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SDR
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Re: Why can I not contact an actual person on webchat????

‎16 Aug 2021 09:53 AM - last edited: ‎16 Aug 2021 09:54 AM

Posted by a Superuser, not a Sky employee. Find out more
@Kdaviessmith1996 wrote:

Been trying to get through to someone for almost two weeks and all I have had is a robot tell me it can't resolve my problem. 

If you are a registered user of Sky Accessibility services then contact is easy

https://www.sky.com/help/articles/contacting-sky-accessibility#get-in-touch

 

This is only for registered users of the service.

Stuart R
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Kdaviessmith1996
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Re: Why can I not contact an actual person on webchat????

‎16 Aug 2021 12:20 PM

Okay.. which I have tried numerous times. The set up is appauling. I just want to cancel.

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GD1
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Re: Why can I not contact an actual person on webchat????

‎16 Aug 2021 12:57 PM

Posted by a Superuser, not a Sky employee. Find out more

@Kdaviessmith1996  Try this link, there is a messaging option you can use for cancellations https://www.sky.com/help/articles/cancel-sky-tv#contact-leave

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.


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