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Discussion topic: Unfortunately we can't process your request online right now Please try again later or alternative

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This message was authored by Chris+blow This message was authored by: Chris+blow

Unfortunately we can't process your request online right now Please try again later or alternative

I have been having the error message "

Unfortunately we can't process your request online right now. Please try again later or alternatively view the status of your account." For over 3 months and it's not good enough @Sky sky .  I can see people have been having this issue for a year ! 

This is not good customer service and it's a very bad customer experience !! If this isn't resolved I will be taking my custom elsewhere . In 2024 we shouldn't be needing to use the phone to manage accounts ! 

only want to add an additional line 

 

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Chris+blow
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This message was authored by Chris+blow This message was authored by: Chris+blow

Re: Unfortunately we can't process your request online right now Please try again later or alterna

I have accessibilotybissies and cannot use a phone - this is the obky way for me to manage my account . You dont even have online chat which is terrible 

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Unfortunately we can't process your request online right now Please try again later or alterna

Posted by a Superuser, not a Sky employee. Find out more

Register with the accessibility team then you'll get more ways to access Sky support

Annie  ( Please Note: I am Neurodivergent )
This message was authored by Mark39 This message was authored by: Mark39

Re: Unfortunately we can't process your request online right now Please try again later or alterna

Posted by a Superuser, not a Sky employee. Find out more

Not true. Register with the Accessibility team who offer additional means of contact. By the way, it's mainly a customer Community - you're not speaking to Sky here

 

https://www.skyaccessibility.sky

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