Unfortunately we can't process your request online right now Please try again later or alternative

[Chris+blow]

I have been having the error message "

Unfortunately we can't process your request online right now. Please try again later or alternatively view the status of your account." For over 3 months and it's not good enough @Sky sky .  I can see people have been having this issue for a year ! 

This is not good customer service and it's a very bad customer experience !! If this isn't resolved I will be taking my custom elsewhere . In 2024 we shouldn't be needing to use the phone to manage accounts ! 

only want to add an additional line 

[Chris+blow]

I have accessibilotybissies and cannot use a phone - this is the obky way for me to manage my account . You dont even have online chat which is terrible 

[Annie+UK]

Register with the accessibility team then you'll get more ways to access Sky support

[Mark39]

Not true. Register with the Accessibility team who offer additional means of contact. By the way, it's mainly a customer Community - you're not speaking to Sky here

https://www.skyaccessibility.sky