@Mary1958
Is your mum the account holder because if she is she can register with the Accessibilty team at Sky as there are extra contact options for as someone who has a hearing disability:
https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers
Is she wants her landline voicemail activated then she can use one of these contact options to speak to Sky about this.
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