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Discussion topic: Subtitles (or lack of) on UHD programmes

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This message was authored by EFCCJ This message was authored by: EFCCJ

Re: Subtitles (or lack of) on UHD programmes

Would someone from Sky be able to give an update? Many thanks.

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Subtitles (or lack of) on UHD programmes

Posted by a Superuser, not a Sky employee. Find out more

FYI, Summertime starts Wed 21st June, we are still in Spring at the time of posting

Annie, I am Neurodivergent — My Sky FAQs: Plus • Glass / Stream
This message was authored by MadnessResumes This message was authored by: MadnessResumes

Re: Subtitles (or lack of) on UHD programmes

It's disappointing this still hasn't been progressed.

 

I expected with the major upgrade to sky stream  entertainment OS to 1.2 would include this.

This message was authored by Jenghis This message was authored by: Jenghis

Re: Subtitles (or lack of) on UHD programmes

 

Sadly expections way to high..

 

Don't forget Sky have some really low standards, I mean really low.. Predictably they are struggling to reach such low standards..

 

Could be a while.. 7+ years and counting..

This message was authored by gsdfgfb This message was authored by: gsdfgfb

Re: Subtitles (or lack of) on UHD programmes

So do we put bets on for Summer 2024 or is Summer 2026 a better shout?

This message was authored by Jenghis This message was authored by: Jenghis

Re: Subtitles (or lack of) on UHD programmes

 

Don't give them another second of your time, they don't care about you.

 

I Watch UHD content on Amazon Prime, Disney+ and Netflix.

 

Way better that Sky for picture quality and sound is amazing especially if you have a decent Dolby Atmos Soundbar setup and IMAX Enhanced rounds of brilliant experience, truely sublime on a LG 4K OLED Panel - Subtitles from day one and that was nearly 4 years ago!!!

This message was authored by Mark3171 This message was authored by: Mark3171

No subtitles on uhd

I pay for uhd quality as I'm deaf I use subtitles a lot but no subtitles on uhd format I have to change the format to HD  get subtitles when i watch on demand services was told this would be sorted by summer 2023 how long as uhd been out quick enough to sell the uhd tv but cant get the uhd subtitles 

This message was authored by Jennie1975 This message was authored by: Jennie1975

Re: Subtitles (or lack of) on UHD programmes

Hey guess what it's summer of 2023.....once again sky has failed to honour its "promise" .  I find sky the worst platform provider for subtitles clearly they have some hatred towards customers who rely on subtitles. 

sort it out or own the failure take your pick! 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Subtitles (or lack of) on UHD programmes

Posted by a Superuser, not a Sky employee. Find out more

@Jennie1975 

If you look at the post currently marked as the answer, the comment was

"This is expected to be available to customers from Summer 2023." 
It's still the summer. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Mark39 This message was authored by: Mark39

Re: Subtitles (or lack of) on UHD programmes

Posted by a Superuser, not a Sky employee. Find out more

Yep, still summer, so far as I'm aware.

This message was authored by julesakachops This message was authored by: julesakachops

why don’t Sky Cinema films have subtitles when viewed in UHD mode?

Films with subtitles in SD and HD mode do not have subtitles when played in UHD mode. This seems wrong. It means people who are hard of hearing or deaf are not alllowed to enjoy films in UHD?

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: why don’t Sky Cinema films have subtitles when viewed in UHD mode?

Posted by a Superuser, not a Sky employee. Find out more

@julesakachops 

I've moved your post into a thread more suited to your question but see the post marked as an answer regarding Sky Cinema films. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Mark3171 This message was authored by: Mark3171

Still no subtitles on uhd

I was told subtitles would be available for uhd summer 2023 still waiting i use subtitles as being deaf sky ain't supporting disabilities here will charge for uhd but don't give the full service other providers have subtitles on uhd but sky always last as usual we should be updated when this is going to happen why should I pay uhd when you can't even get subtitles on them as I need them 

This message was authored by Edd+g This message was authored by: Edd+g

Re: Subtitles (or lack of) on UHD programmes

Can we have a update summer was promised can we know date please 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Subtitles (or lack of) on UHD programmes

Posted by a Superuser, not a Sky employee. Find out more

@Edd+g wrote:

Can we have a update summer was promised can we know date please 


@Edd+g 

It wasn't promised. The post currently marked as the answer says

 

"This is expected to be available to customers from Summer 2023." 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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