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Discussion topic: Subtitles on UHD Sky Q?

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This message was authored by DaveAccess This message was authored by: DaveAccess

Re: Subtitles on UHD Sky Q?

Posted by a Sky employee

Thanks @EmPleh I've now sent that info back to the content team for investigation.

This message was authored by Barleyman This message was authored by: Barleyman

Re: Subtitles on UHD Sky Q?

@EmPlehIs that braying or vigorously signing?

This message was authored by EmPleh This message was authored by: EmPleh

Re: Subtitles on UHD Sky Q?

My braying and singing voice are identical to be fair. 

This message was authored by Barleyman This message was authored by: Barleyman

Re: Subtitles on UHD Sky Q?

@EmPlehSigning not singing. Sign language people tend to get vigorous when angry or upset.

This message was authored by EmPleh This message was authored by: EmPleh

Re: Subtitles on UHD Sky Q?

Ah sorry. Misread that. I'm not actually deaf, I just have other reasons for needing subtitles 

This message was authored by EmPleh This message was authored by: EmPleh

Re: Subtitles on UHD Sky Q?

@DaveAccess  thanks mate. Now there are no subtitles on Dexter at all, even going back to episodes where subtitles previously worked 😂😂😂

 

I'd hate to know what you would do to someone you didn't like 😉

This message was authored by DaveAccess This message was authored by: DaveAccess

Re: Subtitles on UHD Sky Q?

Posted by a Sky employee

Hi @EmPleh Wow, you're giving me an awful lot of credit there!

I've followed up with the content team. Subtitles were not removed from Dexter.

They are fixing the files for seasons 2 and 4, which they hope to have completed by the end of next week. They've checked seasons 1 and 3 and found no issues.

Hope this sorts it and thanks again for flagging.

This message was authored by EmPleh This message was authored by: EmPleh

Re: Subtitles on UHD Sky Q?

Thanks - it's doing it on Season 5 also

This message was authored by DaveAccess This message was authored by: DaveAccess

Re: Subtitles on UHD Sky Q?

Posted by a Sky employee

Ok thanks, will let them know.

This message was authored by EmPleh This message was authored by: EmPleh

Re: Subtitles on UHD Sky Q?

Add Line Of Duty Season 1 Episode 5 to the list, 1-4 were fine. Had to switch to iPlayer for episode 5

This message was authored by Barleyman This message was authored by: Barleyman

Re: Subtitles on UHD Sky Q?

There are many shows missing subtitles for shows on replay. For example none of the Warehouse 13 episodes on demand have subtitles but the live broadcasts do.

 

BBC shows also very often are missing subtitles, e.g. This Time with Alan Partridge doesn't have any subtitles. They're there on iPlayer of course.

This message was authored by DaveAccess This message was authored by: DaveAccess

Re: Subtitles on UHD Sky Q?

Posted by a Sky employee

Hi both. If it's on BBC, such as Line of Duty, then it's generally outside of our control at Sky. I will check our end too, but recommend contacting the BBC on that.

I will ask the team about Warehouse 13.

Thanks, Dave

 

This message was authored by EmPleh This message was authored by: EmPleh

Re: Subtitles on UHD Sky Q?

This isn't aimed at you, so please don't think it is. I really appreciate you engaging the community and trying to front this down. 

 

But that's not true or good enough. Subtitles for Line of Duty are on every episode on iPlayet - but not on Sky? How is that the BBCs fault? We pay an absolute premium for Sky and we are being let down severely on basic services that are available, as standard, on normal streaming services. 

 

I'd still like an answer to the original point - why are subtitles available on standard definition shows/movies but not on 4K? I have been paying for 4K for nearly a year but haven't used it - what do you suggest I do?

 

Again - not against you, so I am sorry for the direct approach but this needs to be addressed. 

 

Thanks for your ongoing support. 

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Subtitles on UHD Sky Q?

Posted by a Superuser, not a Sky employee. Find out more

@EmPleh wrote:

<snip> Subtitles for Line of Duty are on every episode on iPlayer - but not on Sky? How is that the BBCs fault? <snip>


iPlayer and Sky have different subtitle system so just because iPlayer has subtitles this does not automatically mean that the BBC have supplied sky with a version of the programme with the correct subtitles

This message was authored by EmPleh This message was authored by: EmPleh

Re: Subtitles on UHD Sky Q?

That's great information and thanks for that. 

 

But I literally don't care at this point. Why aren't Sky checking they are the correct versions? Why is it up to their paying customers to report this and get fobbed off with a "contact the BBC line" errr - no. How about Sky contacts the BBC to get it sorted?

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