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Discussion topic: Subtitles are far too large and intrusive. Friends and family are furious that subtitles can’t be s

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This message was authored by Sarah+Yorksher This message was authored by: Sarah+Yorksher

Re: Subtitles are far too large and intrusive. Friends and family are furious that subtitles can’t

Given that the original post was from December 2020 I think you'll be away from Sky for a good while.

 

Sky clearly don't intend to provide a service for people with hearing difficulties or neurodivergence.

This message was authored by Kat70 This message was authored by: Kat70

Re: Subtitles are far too large and intrusive. Friends and family are furious that subtitles can’t

I'm watching a show on E4 and the titles are small and at the bottom of the screen. So much better. I thought perhaps something had finally been done but I switched channels and sadly they were in the old format : massive and back in the middle of the screen. 
I really wish someone would read this thread and do something about it. 
I can't even post a picture here to show the difference. 

This message was authored by RachaelFS This message was authored by: RachaelFS

Re: Subtitles are far too large and intrusive. Friends and family are furious that subtitles can’t

@Kirsty+S27 is there an update on this issue yet please? I have been discussing this with Sky today as my mum is struggling to read the screen and we have been advised that we can cancel this contract at no charge as I considered this a service that has been mis-sold!

There are many visually impaired people of all ages and this should be a fundamental feature of Sky and considered with any update! 

Thank you!

Rachael 

This message was authored by Roseazia This message was authored by: Roseazia

Re: Subtitles are far too large and intrusive. Friends and family are furious that subtitles can’t

But what about when I am watching with my family or others? It's uncomfortable enough (for me personally) to have to draw attention to my different needs, without it being so invasive for anyone who watches with me. 

This message was authored by adamb12345 This message was authored by: adamb12345

Re: Subtitles are far too large and intrusive. Friends and family are furious that subtitles can’t

IMG-20240408-WA0032.jpg

This message was authored by AN.Other This message was authored by: AN.Other

Re: Subtitles are far too large and intrusive. Friends and family are furious that subtitles can’t

The awful intrusive teletext subtitles may be generated by a hardware teletext chip in the sky box, so it may be a long time before Sky rework their subtitle implementation in line with other streaming providers. But here's hoping they get around to it soon !

This message was authored by adamb12345 This message was authored by: adamb12345

Re: Subtitles are far too large and intrusive. Friends and family are furious that subtitles can’t

Surely they fixed this with sky q? They will lose market share to people like netflix etc if they don't fix this

This message was authored by Roseazia This message was authored by: Roseazia

Re: Subtitles are far too large and intrusive. Friends and family are furious that subtitles can’t

I have sky Q and it's the same giant letters. Also it is encoded teletext. That's why subtitles are not available on sky go app too. It's not the 80's Sky, sort it out

This message was authored by adamb12345 This message was authored by: adamb12345

Re: Subtitles are far too large and intrusive. Friends and family are furious that subtitles can’t

only been four years since someone asked them to fix it... nothing like agile development

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