I have formally submitted formal written complaints to Sky and their Accessibilty team a couple of times over the last couple of years about this issue and their last response on 6th Apr'22 (see below) is not very helpful - I will now be writing a complaint to Ofcom about this since absolutely no urgency by Sky to address the issue !
Note: Writing is better than emailing complaints - people take more notice of written complaints !
Unfortunately there is no quick fix to change the subtitles however we understand that customers have asked about making changes to how the subtitles are displayed for them This is currently under investigation. We are looking into how to ensure any improvements meet the wide range of needs for customers who use subtitles, while also meeting Sky’s regulatory obligations. We don't have a timeline as yet, but will update when we have more to share.
I have forwarded your suggestions, including the four points listed in your previous email and also your contact information to the team behind implementing changes to our features.
I know its frustrating that we do not have a date for any changes to come into affect at the moment but I wanted to ensure you that it is definitely a work in progress.
I hope this information has helped with your enquiry. If you require any further assistance, you can respond to my email. You can also contact our Accessibility team on 03442 410 333 , where one of our advisors will be happy to help .We also have a messaging service you can use whilst going about your day, simply click on the following link https://www.sky.com/help/articles/contacting-sky- accessibility My colleague will respond to your message and will reply to you whenever you reply taking away the need to be sitting on the phone or waiting on a reply from an email.
Kind regards
Sarah-Jane
Sky Accessible Customer Service
