SkyQ recording the same thing more than once, no subtitles

[SkyQscott]

1. So I'm deaf I rely heavily on things being subtitled, sky+ was OK but my skyQ doesn't play ball and its annoying. I look for something on demand check it's subtitled and download it..I downloaded the good doctor season 3 says subtitled but none came up.. deleted it downloaded it again working..downloaded FBI season 1 was watching it fine went to episode 2 no subtitles..tried episode 3 no subtitles then it starts downloading it again when I delete it this time they work
   Spoiler

[DaveAccess]

Hi @SkyQscott 

Thanks for raising this. It's not a bug I'm familiar with, but will raise it with the product team.

Does it happen frequently? Are you deleting it and re-downloading it immediately?

Thanks

[SkyQscott]

Hi, I end up deleting it as with no subtitles I can't watch it as I'm deaf, then download again and it works  then doesn't work next episode. I recorded something last night but on a normal channel, subtitles started then stopped so just deleted it..so frustrating because we only upgraded from + to skQ January this year and sky+ was fine