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Message posted on ‎14 May 2022 01:03 PM

Sky chat link for deaf people

The automate sky chat is not helpful as it is normally ended by phone number. Can sky deaf person to be logged in the system and have a dedicate link?

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This message was authored by: Laing1 Answer

Message posted on ‎14 May 2022 01:35 PM

Re: Sky chat link for deaf people

Posted by a Superuser, not a Sky employee. Find out more
@Dan-M wrote:

The automate sky chat is not helpful as it is normally ended by phone number. Can sky deaf person to be logged in the system and have a dedicate link?

@Dan-M in addition to registering with the accessibility team as per @Daniel0210  there is also an accessibility forum page as below

https://helpforum.sky.com/t5/Sky-Accessibility/bd-p/skyaccessibility?nobounce


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

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This message was authored by: Daniel0210

Message posted on ‎14 May 2022 01:04 PM

Re: Sky chat link for deaf people

Posted by a Superuser, not a Sky employee. Find out more

@Dan-M 
You could register with the Sky Accessibility Team and contact them to see if they can advise/assist you now or in the future.
https://www.sky.com/help/home/accessibility-information/accessibility-info-policies/vulnerable-custo...


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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Avatar for Laing1
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This message was authored by: Laing1 Answer

Message posted on ‎14 May 2022 01:35 PM

Re: Sky chat link for deaf people

Posted by a Superuser, not a Sky employee. Find out more
@Dan-M wrote:

The automate sky chat is not helpful as it is normally ended by phone number. Can sky deaf person to be logged in the system and have a dedicate link?

@Dan-M in addition to registering with the accessibility team as per @Daniel0210  there is also an accessibility forum page as below

https://helpforum.sky.com/t5/Sky-Accessibility/bd-p/skyaccessibility?nobounce


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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