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Discussion topic: Sky chat link for deaf people

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Dan-M
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Sky chat link for deaf people

‎14 May 2022 01:03 PM

The automate sky chat is not helpful as it is normally ended by phone number. Can sky deaf person to be logged in the system and have a dedicate link?

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Laing1
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Re: Sky chat link for deaf people

‎14 May 2022 01:35 PM

Posted by a Superuser, not a Sky employee. Find out more
@Dan-M wrote:

The automate sky chat is not helpful as it is normally ended by phone number. Can sky deaf person to be logged in the system and have a dedicate link?

@Dan-M in addition to registering with the accessibility team as per @Daniel0210  there is also an accessibility forum page as below

https://helpforum.sky.com/t5/Sky-Accessibility/bd-p/skyaccessibility?nobounce


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

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Daniel0210
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Re: Sky chat link for deaf people

‎14 May 2022 01:04 PM

Posted by a Superuser, not a Sky employee. Find out more

@Dan-M 
You could register with the Sky Accessibility Team and contact them to see if they can advise/assist you now or in the future.
https://www.sky.com/help/home/accessibility-information/accessibility-info-policies/vulnerable-custo...


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Laing1
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This message was authored by Laing1 This message was authored by: Laing1 Answer

Re: Sky chat link for deaf people

‎14 May 2022 01:35 PM

Posted by a Superuser, not a Sky employee. Find out more
@Dan-M wrote:

The automate sky chat is not helpful as it is normally ended by phone number. Can sky deaf person to be logged in the system and have a dedicate link?

@Dan-M in addition to registering with the accessibility team as per @Daniel0210  there is also an accessibility forum page as below

https://helpforum.sky.com/t5/Sky-Accessibility/bd-p/skyaccessibility?nobounce


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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