No subtitles on Disney+ Cinema (Channel 305) – accessibility issue

[Teadpole]

We’ve recently noticed that since Disney+ Cinema was added to channel 305 on Sky Q, there are no subtitles available on any of the films.

This is a significant issue for us. We have been Sky customers for over 30 years, and subtitles have always been essential in our household as my dad is profoundly deaf. We keep subtitles enabled permanently, and they work correctly on all other channels and services.

We have:

• Checked all accessibility and subtitle settings on our Sky Q box
• Confirmed subtitles are switched on
• Verified subtitles work on other channels without issue

However, nothing appears on channel 305.

What’s particularly frustrating is that we already had a Disney+ subscription before it was integrated with Sky, and when using the Disney+ app directly, subtitles are always available and work perfectly.

So why are they missing on this channel—especially when it’s clearly aimed at families and children?

This feels like a major accessibility oversight. Subtitles are not a luxury—they are essential for many viewers.

Can Sky please:

1. Confirm whether subtitles are supposed to be available on Disney+ Cinema (305)
2. Advise if this is a known issue
3. Provide a timeline for when this will be fixed

We would really appreciate this being looked into urgently.

Thank you

[SKY1992bf]

@Teadpole  You might want to send an email to viewerr@sky.uk

[Daniel0210]

@Teadpole 

I have moved your post to the more appropriate Accessibility board.

It might be best if you email the Sky Viewer Relations Team who may know the answer or can maybe liaise with their counterparts at Disney.

Email them at viewerR@sky.uk

[xenon81]

The listings for Disney+Cinema do not contain the 'S' flag so it looks like a deliberate decision by Disney not to provide subtitles on the linear channel. You would need to contact them to find out if they have any plans to change that - https://tv.disney.co.uk/about-us

In the meantime everyone who can access this channel will also have access to Disney+ and can watch all the films with subtitles that way. 

[Jane55]

Has no subtitles on any of the movies anyone know why?

[Daniel0210]

@Jane55 

I have moved your post to a thread already discussing this. 

[KevNewMedia · Accepted solution]

Hi Everyone

As has been mentioned, the Disney+ Cinema channel does not currently support subtitles or audio description.

This is by design and is a decision made by Disney, rather than something Sky controls. Subtitles and audio description are available when watching the same content via the Disney+ app, where supported.

We understand this may be disappointing for some viewers, and we’ve shared the feedback.

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.