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Discussion topic: No Subtitles Available in U channels

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This message was authored by Victor18 This message was authored by: Victor18

No Subtitles Available in U channels

On a Sky Q Box, when trying to watch content from U & Drama, via Sky Box Sets or Catch-Up, there are no Subtitles Available.

However, this same content on the U App, or on the U Website does have subtitles available.

Can Sky please made these subtitles available on their system?

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Victor18
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This message was authored by Victor18 This message was authored by: Victor18

Lack of Subtitles on so much content - International Week of Deaf People

For instance - U&Drama - there are loads of great shows on here and none of them have subtitles available via the SKY Q box [box sets or catch-up] . However there are subtitles available on the U website and on the U App for these shows. 

If you need an example, the main show on the U&Drama website at the moment is The Chelsea Detective, if you stream it via their website or the U app it has subtitles, but on Sky Q, none available.

 

Why haven't Sky managed to port over the subtitles for this content?   This is the same for loads of Catch-up content, lots of great shows and movies, but no subtitles, when there are subtitles available from the content-providers for the same content. Sky needs to address this, especially this week. 

This message was authored by Mark39 This message was authored by: Mark39

Re: Lack of Subtitles on so much content - International Week of Deaf People

Posted by a Superuser, not a Sky employee. Find out more

You could raise it with Sky's Viewer Relations team: viewerr@sky.uk 

This message was authored by Laxgran This message was authored by: Laxgran

Re: No Subtitles Available in U channels

I agree. I have recently switched from Virgin to Sky only to find that many of the programmes I enjoy are not available to me because of the lack of subtitles. This is very disappointing. I presumed that Sky would be accessible. 

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: No Subtitles Available in U channels

Posted by a Superuser, not a Sky employee. Find out more

@Laxgran wrote:

I agree. I have recently switched from Virgin to Sky only to find that many of the programmes I enjoy are not available to me because of the lack of subtitles. This is very disappointing. I presumed that Sky would be accessible. 


Bad idea, you should always make sure

Annie  ( Please Note: I am Neurodivergent )
Hardware: Sky+HD Services: Sky Go Extra (via Xbox Series X) • Box sets • Sky Cinema • Sky Sport Complete • Sky Multiscreen • HD Basic
This message was authored by alanbrian This message was authored by: alanbrian

Re: No Subtitles Available in U channels

Go into U app on tv go to a to z listing at the top you can switch subtitles on the in programme you want to watch subtitles on off is on the information bar. Took me ages to find this.

This message was authored by MrsCarlac This message was authored by: MrsCarlac

Re: No Subtitles Available in U channels

It worked, quite convoluted. I would never have found this without your detailed reply. Thank you

This message was authored by HL-S This message was authored by: HL-S

Re: No Subtitles Available in U channels

Hi. I have the same problem with the subtitles for my husband. There is no U app in the app listings on my smart tv though....any thoughts? Am I looking in the wrong place. Any help would be appreciated. H. 

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