19 Sep 2024 10:01 AM
On a Sky Q Box, when trying to watch content from U & Drama, via Sky Box Sets or Catch-Up, there are no Subtitles Available.
However, this same content on the U App, or on the U Website does have subtitles available.
Can Sky please made these subtitles available on their system?
19 Sep 2024 11:21 AM
For instance - U&Drama - there are loads of great shows on here and none of them have subtitles available via the SKY Q box [box sets or catch-up] . However there are subtitles available on the U website and on the U App for these shows.
If you need an example, the main show on the U&Drama website at the moment is The Chelsea Detective, if you stream it via their website or the U app it has subtitles, but on Sky Q, none available.
Why haven't Sky managed to port over the subtitles for this content? This is the same for loads of Catch-up content, lots of great shows and movies, but no subtitles, when there are subtitles available from the content-providers for the same content. Sky needs to address this, especially this week.
19 Sep 2024 11:28 AM
Posted by a Superuser, not a Sky employee. Find out moreYou could raise it with Sky's Viewer Relations team: viewerr@sky.uk
27 Sep 2024 07:50 PM
I agree. I have recently switched from Virgin to Sky only to find that many of the programmes I enjoy are not available to me because of the lack of subtitles. This is very disappointing. I presumed that Sky would be accessible.
27 Sep 2024 07:53 PM
Posted by a Superuser, not a Sky employee. Find out more
@Laxgran wrote:
I agree. I have recently switched from Virgin to Sky only to find that many of the programmes I enjoy are not available to me because of the lack of subtitles. This is very disappointing. I presumed that Sky would be accessible.
Bad idea, you should always make sure
12 Oct 2024 07:43 PM
Go into U app on tv go to a to z listing at the top you can switch subtitles on the in programme you want to watch subtitles on off is on the information bar. Took me ages to find this.
24 Oct 2024 11:00 AM
It worked, quite convoluted. I would never have found this without your detailed reply. Thank you
04 Nov 2024 12:58 PM
Hi. I have the same problem with the subtitles for my husband. There is no U app in the app listings on my smart tv though....any thoughts? Am I looking in the wrong place. Any help would be appreciated. H.
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