No Subtitles Available in U channels

[Victor18]

On a Sky Q Box, when trying to watch content from U & Drama, via Sky Box Sets or Catch-Up, there are no Subtitles Available.

However, this same content on the U App, or on the U Website does have subtitles available.

Can Sky please made these subtitles available on their system?

[Victor18]

For instance - U&Drama - there are loads of great shows on here and none of them have subtitles available via the SKY Q box [box sets or catch-up] . However there are subtitles available on the U website and on the U App for these shows. 

If you need an example, the main show on the U&Drama website at the moment is The Chelsea Detective, if you stream it via their website or the U app it has subtitles, but on Sky Q, none available.

Why haven't Sky managed to port over the subtitles for this content?   This is the same for loads of Catch-up content, lots of great shows and movies, but no subtitles, when there are subtitles available from the content-providers for the same content. Sky needs to address this, especially this week. 

[Mark39]

You could raise it with Sky's Viewer Relations team: viewerr@sky.uk 

[Laxgran]

I agree. I have recently switched from Virgin to Sky only to find that many of the programmes I enjoy are not available to me because of the lack of subtitles. This is very disappointing. I presumed that Sky would be accessible. 

[Annie+UK]

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@Laxgran wrote:

I agree. I have recently switched from Virgin to Sky only to find that many of the programmes I enjoy are not available to me because of the lack of subtitles. This is very disappointing. I presumed that Sky would be accessible. 

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Bad idea, you should always make sure

[alanbrian]

Go into U app on tv go to a to z listing at the top you can switch subtitles on the in programme you want to watch subtitles on off is on the information bar. Took me ages to find this.

[MrsCarlac]

It worked, quite convoluted. I would never have found this without your detailed reply. Thank you

[HL-S]

Hi. I have the same problem with the subtitles for my husband. There is no U app in the app listings on my smart tv though....any thoughts? Am I looking in the wrong place. Any help would be appreciated. H.