Sky Accessibility
0

Discussion topic: Iam disabled and my Internet has been off since yesterday at 7pm. I can't get through to sky?

Reply
Cazsky11
What's this?
This message was authored by Cazsky11 This message was authored by: Cazsky11

Iam disabled and my Internet has been off since yesterday at 7pm. I can't get through to sky?

‎02 Sep 2021 11:12 AM

The Internet went off just before 7pm last night (Wednesday 1st Sept 2021)

Being disabled I rely on the Internet and my phone for most things so this is worrying me that there is still no internet and phone today and I can't get through to anyone at sky to ask what is going on. My mobile signal is terrible and has taken ages to to post this. Would love so help to know what is going on. Thank you. 

Caz
Report post
Post 1 of 3
1,054 Views
Reply
Reply

All Replies

GD1
What's this?
Superuser
This message was authored by GD1 This message was authored by: GD1

Re: Iam disabled and my Internet has been off since yesterday at 7pm. I can't get through to sky?

‎02 Sep 2021 11:15 AM

Posted by a Superuser, not a Sky employee. Find out more

@Cazsky11  There are a number of outages across the South East & Wales, if you in one of these areas you willbe affected.  https://mobile.twitter.com/skyhelpteam

 

If you are affected by the outage there would be little point phoning Sky as they are already in the process of getting everyone back online.

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


Report post
Post 2 of 3
1,050 Views
Reply
0 Likes
SDR
What's this?
Superuser
This message was authored by SDR This message was authored by: SDR

Re: Iam disabled and my Internet has been off since yesterday at 7pm. I can't get through to sky?

‎02 Sep 2021 11:15 AM

Posted by a Superuser, not a Sky employee. Find out more
@Cazsky11 wrote:

The Internet went off just before 7pm last night (Wednesday 1st Sept 2021)

Being disabled I rely on the Internet and my phone for most things so this is worrying me that there is still no internet and phone today and I can't get through to anyone at sky to ask what is going on. My mobile signal is terrible and has taken ages to to post this. Would love so help to know what is going on. Thank you. 

Have a chat with tbe team here https://www.sky.com/help/articles/contacting-sky-accessibility

Stuart R
I am responsible for the content, but not the way it is presented, I have some sight issues
Auto-Correct is my enemy.
If this is your first post - Welcome
Sky Glass - No Puck
Report post
Post 3 of 3
1,050 Views
Reply
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Search Sky Community

linear-search Created with Sketch. Search

Start a new discussion

On average, new discussions are replied to by our users within 7 hours

New Discussion