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Discussion topic: Iam disabled and my Internet has been off since yesterday at 7pm. I can't get through to sky?

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This message was authored by: Cazsky11

Message posted on ‎02 Sep 2021 11:12 AM

Iam disabled and my Internet has been off since yesterday at 7pm. I can't get through to sky?

The Internet went off just before 7pm last night (Wednesday 1st Sept 2021)

Being disabled I rely on the Internet and my phone for most things so this is worrying me that there is still no internet and phone today and I can't get through to anyone at sky to ask what is going on. My mobile signal is terrible and has taken ages to to post this. Would love so help to know what is going on. Thank you. 

Caz
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This message was authored by: GD1

Message posted on ‎02 Sep 2021 11:15 AM

Re: Iam disabled and my Internet has been off since yesterday at 7pm. I can't get through to sky?

Posted by a Superuser, not a Sky employee. Find out more

@Cazsky11  There are a number of outages across the South East & Wales, if you in one of these areas you willbe affected.  https://mobile.twitter.com/skyhelpteam

 

If you are affected by the outage there would be little point phoning Sky as they are already in the process of getting everyone back online.

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Message posted on ‎02 Sep 2021 11:15 AM

Re: Iam disabled and my Internet has been off since yesterday at 7pm. I can't get through to sky?

@Cazsky11 wrote:

The Internet went off just before 7pm last night (Wednesday 1st Sept 2021)

Being disabled I rely on the Internet and my phone for most things so this is worrying me that there is still no internet and phone today and I can't get through to anyone at sky to ask what is going on. My mobile signal is terrible and has taken ages to to post this. Would love so help to know what is going on. Thank you. 

Have a chat with tbe team here https://www.sky.com/help/articles/contacting-sky-accessibility

Stuart R
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