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Discussion topic: I have spasmodic dysphonia (vocal paralysis). Every single query I make results in Please Call Us

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tazhamilton
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I have spasmodic dysphonia (vocal paralysis). Every single query I make results in Please Call Us

‎16 Mar 2024 03:07 PM

I have Spasmodic Dysphonia (Vocal Paralysis). Every single query I make with Sky results in "Please Call Us On... " I can't! I want to change my package through a virtual chat; either live or via E-mail - the only 2 ways I can communicate. Is anyone able to help me? Please. I'm at my wits end.

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Mark39
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Re: I have spasmodic dysphonia (vocal paralysis). Every single query I make results in Please Call U

‎16 Mar 2024 03:18 PM

Posted by a Superuser, not a Sky employee. Find out more

You'd be best to register with Sky Accessibility. They offer additional contact options: https://skyaccessibility.sky/

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Mark39
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Re: I have spasmodic dysphonia (vocal paralysis). Every single query I make results in Please Call U

‎16 Mar 2024 03:18 PM

Posted by a Superuser, not a Sky employee. Find out more

You'd be best to register with Sky Accessibility. They offer additional contact options: https://skyaccessibility.sky/

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tazhamilton
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Re: I have spasmodic dysphonia (vocal paralysis). Every single query I make results in Please Call U

‎16 Mar 2024 04:05 PM

Thankyou for that. Unfortunately it's the same problem. It either tells me to call them to register... or to use their chat bot which refers me to the same. Its an endless loop.

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Daniel0210
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Re: I have spasmodic dysphonia (vocal paralysis). Every single query I make results in Please Call U

‎16 Mar 2024 04:34 PM

Posted by a Superuser, not a Sky employee. Find out more

@tazhamilton 

The chat closes at 4pm on a Saturday. You can use it on Monday. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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tazhamilton
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Re: I have spasmodic dysphonia (vocal paralysis). Every single query I make results in Please Call U

‎16 Mar 2024 04:44 PM

Thankyou. I'll give it a shot on Monday. Fingers crossed.

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