This discussion topic has been answered Discussion topic: How to contact SKY if you can't talk

This message was authored by: Domenic · ‎01 Sep 2025

Hi, I want to register with SKY accessability but to do so I have to phone them. However, I am a laryngectee and my voice isn't recognised by SKYs automatd voice menu. How can I register without using the phone?

Kindest Regards,

Domenic

This message was authored by: GD1 · ‎01 Sep 2025

@Domenic Welcome to the community, you should still be able to contact the Accessibility Team via this link https://www.skyaccessibility.sky/

There are a number of contact option where you should be able to register with the team.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

View this Answer within the discussion

This message was authored by: GD1 · ‎01 Sep 2025

@Domenic Welcome to the community, you should still be able to contact the Accessibility Team via this link https://www.skyaccessibility.sky/

There are a number of contact option where you should be able to register with the team.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: MrRichAllen1976 · ‎14 Sep 2025

I have a similar problem, I CAN talk but the majority of call centre drones seem not to understand my strong and rather broad Yorkshire accent and it's incredibly annoying.

Particularly when it's non UK call centres based on the flippin' Moon (yeah, Mumbai or worse)

This discussion topic has been answered Discussion topic: How to contact SKY if you can't talk

How to contact SKY if you can't talk

Re: How to contact SKY if you can't talk

All Replies

Re: How to contact SKY if you can't talk

Re: How to contact SKY if you can't talk

Was this discussion not helpful?

Search Sky Community

Start a new discussion