In my view Sky's accessibilty service is not, as it stands, fit for purpose. It is, in its design, inherently flawed and actually enhances discrimination and exclusion in its application.
Firstly, it is not the fault of those in the accessibility team,, who, in the main deal with customers with essentially limited tools. The issue is, if you are deaf, do not sign and prefer not to use text relay ( due to privacy), if you, for example need to be referred to the mobile team, as the accessibility team are not "mobile trained", the mobile team can only deal with you via an audio phone call rather than text or email. Allegedly this is due to Data Protection, although I am at a loss to determine the relevant section and clause that appertains.
Essentially, if your query needs to be referred to the 'mainstream' then if you are deaf, you are restricted in the communication methods available, essentially discrimination and exclusion.
A company that provides an accessibilty service which is short sighted and flawed in its design and is of limited or no use to disabled people is worse than no accessibilty team at all - as the feeling of let down and coming across obstacle after obstacle exacerbates the feeling of exclusion.
