Thank you to Edward from the call centre in India, who after a 20 min discussion related to my presistent loss of signal for 2 days, following a call yesterday as well for the same issue, cold dropped me through to Scott from retentions in the UK
I really enjoyed being told how easy it was to contact Sky during first Lockdown. On mentioning that I had also sent an e-mail. He moved on.
I was forced to contact Sky Protect and paid for 6 months. The cover ended 6 or 8 weeks ago. During this time we have had a brand new Dish and 1 Sky+HD box to replace A 13 year old box with no recording facility (box and Dish) and another Sky+HD replaced with 2 remotes.
One of the Sky+HD boxes has persistent signal failure issues.
Edward advised that these boxes will persistently have issues and were discontinued 5 years ago.
I asked why were they given to us?
Sky protect will only give you a reconditioned Sky+HD box.
I was then told the same thing over and over again and then again.
Also for making me explain why TV was important to my Elderly Disabled mother and why the second tv was important to me as her 24/7 carer.
Also for explaining my situation during lockdown, caring for someone of 74 with Parkinsons, a sister with Downs Syndrome, managing their mental Health as well as my own and again the importance of TV.
Sky has changed.
My partner is in the exactly the same position with someone she cares for. She is the account holder, but has it recorded on her account that she cares for someone with MS. She has a bigger package than me, yet pays less and gets help and understanding from Sky.
I absolutely hate complaining and do not have the time or energy.
I do not like where Sky are going and feel victimised, as I am continually having to explain myself, then be ignored.
BE KIND
ALOT OF YOUR COUSTOMERS ARE GOING THROUGH MENTAL HEALTH PROBLEMS
BE KIND
