Send Thanks to Sky

I spoke to lady called Ruth this afternoon between 14:15 and 5pm. The call was regarding a home move, which as everyone knows is an incredibly stressful time. Ruth was really helpful, and took time to carefully listen to me. It was really appreciated and I feel she deserves recognition.  ... View more

After several hours attempting to set up Sky Broadband and speaking to Sky staff in many countries of the world most of whom had no idea of how to help me move my broadband from Now to Sky, I finally found Farhana in Newcastle. She was amazing. She assured me I would not lose my landline number (Most of your staff said I would) and talked me through the process of moving. She also assured me I did not need to buy a tablet to keep the cost of the connection down. This was suggested by a chap in India. He said the broadband would be £25 a month but it would be reduced by £4 a month if I used up unused data to part pay for a tablet. Saving £96  in 2 years on the cost of broadband and contributing to the cost of a tablet which would cost me £2.30 a month for 3 years. Farhana assured me the cost would be £21 a month with no need for a tablet. Farhana told me her manager is Stephen Wearmouth. I feel her service requires acknowledgement.   Also, Lindsay had been very helpful. I spoke to her earlier in the day. She was unsure whether or not I could save my landline number and texted me at 6pm to say she had been in a meeting and was advised I could not keep my landline. She really tried to help me.   This morning Susan, from Homemove, reassured me I could keep my number. She too tried her hardest to reassure me that the Broadband was set up and the landline safe.   Thanks to the 3 ladies mentioned above  I will hopefully be able to join Sky broadband.   Michelle               ... View more

Just a quick message to thank Sky and inparticular a gentleman who works for you called "Wiki" who offered exceptional service and help. Wiki is a credit to your business and he is easily the most helpful person I have ever come across.  If there were more people like Wiki the world would be a much better place.   Gareth Edwards - A very happy Sky customer.   Thank you. ... View more

I had been having trouble with my network connection, and after following all instructions given on the help page, it still did not work, so I had to call.  Your representative who is now my Hero got it working so 10/10 and Thank You xxx ... View more

Fantastic service 👍👍👍👍👍👍 ... View more

Great service from Michael patient on the phone with me sorted my issue out and called me back when he said he would this man deserves a pay increase well done Michael !!  ... View more

Unfortunately I never got any feedback emails. I spoke to Michelle and Diago.  Just wanted to give them both 10 out of 10 for: helping me, fixing my problem, being polite, curtious and understanding.  ... View more

After several different conversations over a week with different Sky personnel I finally spoke to Emily Ref: EMG07. Emily was emphatic, courteous and thorough in all aspects.  She actually listened and finally delivered the assistance and result I wanted. Many thanks. Graham ... View more

I would like to extend my heartfelt thanks to Dawn from the accessibility team for her assistance with some urgent changes to a relative's Sky account. She was incredibly quick, polite, and knowledgeable, guiding me through every step of the process. Dawn prioritized my relative's interests over financial considerations, which I deeply appreciate.   Her exceptional service reflects either the top-notch training Sky provides or the good fortune of having such a skilled employee—or perhaps both.   I hope Sky continues to support and value Dawn, as she is truly appreciated by those she helps. Many thanks again.   Ben ... View more

Jenna was amazing with my query this morning, i called on behalf of mum mum who was having billing issues. Jenna was so polite and helpful and went the extra mile to ensure my mum remained a customer if sky and got her bill to £81 from a projected 100 plus. Shes a top advisor and asset to the company.   ... View more

  Hi I would like to recognise the outstanding customer service I received from Johanne (Jyh_ _) on Saturday 12th April (2.30pm appx). I was impressed by her  knowledge and appreciated her ability to explain your services so they were easily understood. She really demonstrated she cared about the customer. Please give her the recognition she deserves because diamonds like Johanne  are rare and  why customers like me stay loyal to Sky. Thank you. ... View more

Hi Thank you to Leigh our amazing Sky engineer who installed our Sky Q upgrade on Sunday 13th April (appx 4pm). Friendly and good at your job. Five stars! We hope you enjoy your deserved holiday in the Sun! Thank you. ... View more

My mum had Openreach come in and sort out fill fibre. From that moment she could not make outgoing calls, we had to keep calling sky on my mobile when I went to mum's as she's disabled. She needs her home phone. It took till 11th April on a call when a lady absolutely went above and beyond, asking us to turn it all off for an hour, and guess what. It all came back on and she had outgoings calls on her landline! I don't know the ladies name but she was absolutely fantastic. We made the call on 11/4 at 14:33 lasting over an hour, and we really want to reach out and say thank you. We've tried getting back through to her but can't. She deserves to know she has sorted this problem. Please let her know. I'm happy to share more info with sky in private. ... View more