Send Thanks to Sky

Yesterday I received, purely and simply, the best customer service I have ever had. The gentleman I spoke with was helpful, easy to talk to and flexible. Highly recommended. Diolch yn fawr!  ... View more

Thank you David for helping me out today on renewing my contract and getting a fantastic deal! I think we was both shocked at how good it actually was haha. He was very helpful and explained everything well. Thank you David  ... View more

While trying to establish when Open Reach might complete the work to have our broadband installed we encountered numerous customer service advisors, who gave us contradictory or just plain incorrect advice and always offered to call us back, and but never did. By the time we encountered Mimi we had all but given up and were on the verge of cancelling our contract. When she told us she was going to ensue our issues were resolved and would call us back until the entire process was finally resolved, we had our doubts. However if there was ever a Sky employee of the year it's Mimi, she has done everything she said she would. and more. We had completeky lost trust or hope in Sky between Open Reach and the pretty shocking customer service but Mimi has been brilliant. We can't thank you enough Mimi, your a star. ... View more

I wanted to say thank you to Brendan, he spent a lot of time with me to discuss all the options and I feel valued having spoken to him and got a better deal.  I rang up to cancel my subscription as I don't use my Sky Glass tv and now I have a better deal, alternative options and am switching my broadband cover as well!  Nice job, Brendan.  Thank you.  ... View more

I accidently hung up before leaving feedback after purchasing Sky Broadband with Yousefa. He was great, I'd give 10/10! ... View more

We wanted to upgrade our account to sky glass and had an unfortune time doing so via the online chat. Advisor never told us about the credit agreement and also didn't inform us our broadband was too slow! The glass got cancelled due to us not realising the agreement needed signing. We called up to check this and come across a very rude advisor who basically said we were stupid and it was our own fault it got cancelled! Fast forward to another call, where we had the absolute pleasure of speaking to Grant. He went above and beyond to make up for the rude advisor and for also the mishap with our first sky glass order. Informed us that our broadband may not be suitable and then proceeded to help us secure a better deal with our sky q instead. There was a few issues with putting the new contract through due to the sky glass cancellation but this was no bother for Grant. He promised he would call us back the following day to try again, which he did. And then after putting it through the following day he said he would text us to confirm everything was sorted. There was another issue the billing side but Grant was on this and got it all sorted. He literally stayed on our account right up until the billing end was fixed and it was all showing as correct. He sorted this all and even sent us a courtesy call and text to say it was all sorted. I have never known an advisor to go to this length, normally you are pushed around from person to person so Grant... thank you so much! You have been amazing and you deserve a shout out! Sky.. this is one hell of a great advisor!  ... View more