Send Thanks to Sky

Called Sky to arrange installation of sky box in new property as we have moved address. Amit arranged an engineer visit for this to happen and the call lasted less than 5 minutes, very lovely member of your team, very professional and very helpful.  ... View more

work was quick....plight engineer and all working well....thankyou  ... View more

I spoke with an Sky Mobile advisor called Alma a few weeks ago and I just wanted to say how brilliant she was. She was so friendly and helpful and made me feel incredibly comfortable throughout the whole call. She is definitely a credit to your company! ... View more

I would like to send a massive thank you to Michael from the cancellations team who dealt with my query and resloved my issues in a very timely and professional manner on the 29th July 2023. I really appriciate your help and because you went above and beyond i would love you to recieved some recognition and reward. Thanks again! ... View more

Andrew managed my account issue with excellence. He kept me updated, explained the process with clarity and resolved it, as promised. He was professional but also personable so I felt he truly understood from a customers perspective. The process was lengthy but Andrew did everything in his power to push things along. The best customer service I have ever received, from anywhere. Five stars and more to Andrew, thank you!!  ... View more

Hi, I'd like to say a big thank you to Chris from the cancellation team. I called on Wednesday 20th June around 12.30 to cancelled my sky subscription as my contract is coming to an end & my bill was increasing massively, I'd also found a better deal with other providers. Chris talked me through my options, I felt no pressure to stay but the offer he found was better than any I'd found. He also found me a great sky sim deals, so now I'm saving on my broadband & my mobile. It was a pleasure to speak to Chris who was so cheerful & helpful. A great member of your team who should be recognised for his good work. @ ... View more

I phoned up to cancell my tv deal and have never spoke to anyone so friendly fun and helpful, the man who's name I think was Chris ( but I do forget peoples names I've worked with for years so sorry if it wasn't ) couldn't have been nicer and friendly he really cheered me up in what wasn't a great day for me , he wasn't pushy which I loved and explained all my options to me I work within a service section and know how hard it can be to stay positive every day he was a credit to your company I wish I could deal with people like him everyday  ... View more

I had a problem with my min-box and I sent an email to sky advising of my problem on Monday 22 May.I received a phone call from sky on Tuesday 23 May from a very helpful customer service.I explained the problem and was put through to the tec dept. At the end of it all I was able to get an appointment today 25 May between 8am and 5pm.Lucky enough I was able to be here and the sky engineer rang me about 10.30 am to day he would be here in 15 mins.It turned out the connection at my Q box from the dish was loose so the engineer put 2 crimps on it and said they will not become loose again. It done the job and I didn't need my min-box changed.I must say the service I got from customer service and the engineer was excellent..     ... View more

Sean whose ID Is son08   Sean whose ID is SON08 One of the best advisors I have ever spoken to. He is a real asset to sky. he is a real go getter and has a no nonsense approach, real problem solver , values time.  Normally when it comes to renewal it's always a haggle and difficult and a very long process . Not the case with Sean just got on with it. I trust  Sean completely and he is a very genuine person. His expertise shows in his work and what he knows . It was a genuine pleasure to speak with him and thank you for all the work  ... View more

Hi Lynn from Scotland helped me sort out the confusion that Dpd managed to cause yesterday when we were trying to get on you Sky Q box it all went pear shaped. Lynn took charge of it today after I phoned her. She was excellent. Took charge of the whole problem and saw it through from the start through to the finish and I really appreciate her work. Thanks thank you to Lynne.  ... View more

A big thank you to Delaine from the Sky Loyalty department for exceptional customer service🌟 Most definitely deserves a raise & promotion!  ... View more

would just like to send many thanks to your technician who had the utmost patience dealing with my problem. after 3 weeks of phone calls we finally solved the problem , cannot thank Sheila enough she was so kind and thoughtful especially dealing with an 80 year old.                                 thank you once again Sheila   Barry ... View more

Many thanks to Raol who sorted out my broadband problem and was very helpful, 10 stars! (Saturday, 24th February) P A Taylor ... View more

Akram was so so helpful and went completely above and beyond. I was about to cancel all Sky packages but he managed to find me a deal that was reasonable.  Outstanding Customer Service very polite and friendly. ... View more

We were looking to change our TV, Braodband and Landline from Virgin Media to SKY.   We visited our local SKY store in Bluewater and were served by Dola.  He was very helpful and knowledgeable and we had no hesitation in signing up to SKY. Everything was explained to us very clearly and we were very impressed.  Thank you Dola. ... View more

Michael is really knowledgeable, patient and thorough. Michael explains clearly and really helped me to understand my problem with my sons PC and WiFi connection. I never go out of my way to put a review and just fill them out when I receive a link etc, but in this case, I felt Michael was so calm, helpful, patient, knowledgeable and an absolute credit to your company. It's a shame he doesn't have a direct line lol. He needs a personal Extention and a pay rise lol. You don't just get people like him so make sure you appreciate him and his work as he is a massive asset to your company. Thank you Michael for all your help, guidance and patience.  ... View more

I cannot praise Catherine more. I had to speak to several people once my new Sky box was delivered and installed but one of the problems continued. This staff member was patient and listened to our concerns and took the appropriate steps to rectify the problem instead of reading from a prepared script with no deviation. This lady is a shining example of how customer service should be and those who I spoke to previously need to aspire to her standard. She even laughed at the green screen incident. This lady needs commended and rewarded by her line management if not by Sky senior management.  ... View more

Thank you to Mohmad for all the  help you gave, with our broadband and sky contract.   Mohmad is very polite and deserves 100/10 for his customer service. I really appreciate the time and care he took to help me.   It is rare to speak to someone on the phone who is so helpful and professional. Wishing him all the best.    Thank you Mohmad  ... View more

Had Nikki on the phone from sky Friday morning trying to sort this darn puck . Seems my puck was trying to connect to both the WiFi and Ethernet at the same time . Will see over the next few days if the problem has been rectified. Thanks again Nikki 😊 ... View more

Issues with our Sky go account not working due to incorrectly linked accounts very swiftly resolved. Great customer service. Thanks!   ... View more

I would like to say Thankyou so much to the technical support chap that I spoke to this morning, for his diligence and patience not to mention his vast knowledge of the equipment. Well done but I'm sorry I didn't get your name. Thanks again, and keep up the good work.  ... View more

I just want to leave a few good words for Brian on the sky accessible team who provided such care and excellent customer service to my grandmother. He couldn't have been any kinder. Thank you to all at Sky.  ... View more

Contacted Sky to discuss my package, and again had a brilliant adviser, so helpful, understanding and took me through everything in a brilliant way I have also moved other to Sky after decades with BT( ince a teenager, now in my 60's Please thank Chajang for all his help......he was outstanding  SE ... View more

I would like to say thank you to your employee ID Epo86.  My house move, during a time of system challenges at skys end, was challenging. I initially spoke to 3 people who all gave different advice and I was no further forward.  Then Elaine(Epo86) took my call and the service I received was outstanding.  She personally walked me through all my options, explained the issues faced and promised to see them through to resolution. This she did, calling me 3 or 4 times at agreed times to follow up or update me. Her knowledge of the systems and products was exceptional. Her diligence, attention to detail and over all customer service is world class and I wholeheartedly recommend her for regognition. A real gem in your team.  ... View more

Anthony visited me on 10.02.25. Could not have asked for more. He was so friendly and helpful, really put me and the animals at ease before sorting out my issues. Wish I could book him again if needed and thank him personally so i know he gets it. Honestly have never had a nicer person come deal with an issue at home. Definitely 10/10. For everything. Thank you so much Anthony from me and Pugsley, Puss, and the rest of them. ... View more

I am lost for words. Whoever hired leilla at the Sheffield call center deserves a glass of bubbly. As does leilla herself, she has been the most kind and understanding person on the planet and the most decent human I've ever had the fortune of interacting with at a company. She is truthfully a diamond in the rough and will recieve all of the good karma ten fold in due time. Thank you leilla for making my life easier and chasing up all of my issues like a bee after honey. 100/10 props to you mate you're brilliant 👏 Many thanks,  Jake. ... View more

I dealt with Anderson on two dates recently, he could not have been more helpful, polite, professional and patient. I possibly wouldn't have stayed a Sky customer without his service. Very grateful for his assistance ... View more

Having recently received my new broadband hub, I was having trouble connecting my Blink cameras. I phoned sky broadband customer service and Ivan came to my help. Over a few days and phone calls he sorted out the problem perfectly. Not only did he do this for me, but he went what I thought was over and above anything I expected. He was polite, understanding, patient and friendly.  Big thank you to Ivan. A star.  ... View more

I spoke to lori today on the phone in regards to cancelling my tv and keeping broadband due to personal circumstances. She dealt with my request in a very friendly and approachable way. It was nice to actually have a conversation with someone who doesn't sound like they are reading off a script. If I could have her everytime i have an enquiry I know I'd be in safe hands. Would highly recommend her communication and problem solving to anyone. Amazing asset to the sky team. ... View more

I would like to leave a great review for Colin (Tech team expert) who was able to replace my broadband today as it was faulty and not working. I called Sky regarding my broadband not working, as it was not working for several days and the Engineer was able to visit the same day. Colin was really friendly, polite and helpful. He was very informative and he was great help on giving me the details on what Sky provides. Colin was also straight to the point, very friendly and was talking to me about all the details and was very patient. Overall an amazing, friendly Engineer and I would love to give Colin a 10/10 rating!!! Thank you very much!!!!! ... View more

Fri 17, we went live Mon 13, a switch over from BT. The switch worked fine, 400mps as expected...but a huge amount of house infrastructure no longer worked. That's ok, I knew there would be a lot of resets needed. 4 x Amazon echoes, driving about 8 Tapo devices, air printer, cams etc.  and a music studio heavily dependent on Wi-Fi. This is the downside of a major change, but I knew it. So after 2 days we requested a Q booster, we live in a very long house and it has engineer brick internal walls...built by USAF pilot in 1970...bomb proof ha ha, the downside of a "Cold War" house meant rapid signal degradation as you progress thro rooms.   I'm in Woodbridge, Suffolk, got a txt to say Sky Engineer Fitz on his way today, 7 mins away. 7 mins later arrived. Checked hub, checked my location of Booster and then explained brilliantly, and I mean brilliantly how 2.4 and 5 channels worked from hub, and to switch off 5 and simply reboot everything. I'd also dropped a level in security which he confirmed was right.   So a thorough and very sociable/chatty 45min visit, lots of ticks in boxes and left having given me quite specific details how to get rogue cameras working again...   ...and everything worked...perfectly. He even reconfigured Sky remote so it would control Yamaha Receiver. Then gave us Sky Cinema free for a couple of months to evaluate it.   Honestly Sky, I'm 68 retired now, but worked in top IT companies for 23 years so I understand good service from tech people and this was up there with the very, very best of explanation, engaging making sure I was at his level of explanation etc.  Just a fabulous experience which made me feel like switching to SKY was the right thing.   Fitz in East Suffolk, a true embassador for your company and brand. When it comes to his review time, can you include this?    Very simply...thank you sincerely Fitz.   v best Steve       ... View more

I called Sky today to talk about renewing my contract, and spoke to a lovely lady who got me a very good deal. She asked me to complete a survey after the call, which I thought would be sent to me as an email. But now I've got a horrible feeling I should have stayed on the phone. I didn't catch her name but I wanted to thank her and ask if the survey can be sent to me. She was great!  ... View more

I needed to find out if my Sky Router would support Gigabit Ethernet on the iMac I intend to purchase . Within minutes of posting my question I received replies.  Many thanks to the Sky Community. Steve 🙏 ... View more

Thank you for the tickets. We had a great time at ExCel at the experience. Plenty if things to see and hear ... View more

Anthony visited my home earlier to install my new fibre internet. Absolute brilliant engineer, super helpful and informative. He was so friendly and considerate, even wore covers over his shoes each time he enter my house to not trail any dirt in. Honestly 10/10 for his services and lovely manners.   ... View more

I would like to send a big thank you to Ross who helped us on Thursday morning to solve a problem with our Sky Q box. I give Ross ten out of ten for his excellent help in fixing our problem. He was so polite, pleasant and patient. we know that he is based in a busy city in Bulgaria. Thank you Sky for having such great employees. ... View more

Called to renew my contract yesterday. I spoke to Sahithi, who was most helpful & I renewed for another 24 months at a favourable rate. I wanted to give her a perfect score of 10, but didn't get a prompt. Could you please pass on my Thanks & complete Satisfaction. Regards  ... View more

Sol was very polite, helpful and knowledgeable. He helped sort out my TV Pacakge and then called back at a later date to sort my Mobile phone.  An absolute gent and credit to the team.  A great big thank you ☺️  ... View more

Spoke to Lori today about my account. Lori was pleasant and helpful in helping me renewing my sky contract.  I told Lori what I wanted and she found the perfect deal.  There was no overselling or pressure to do anything. It was refreshing to speak with someone who seemed to want to genuinely helpful.  ... View more

Thankyou Lori, for your help with my Sky  contract ,your patience while dealing with an old man was heart warming, it was a real pleasure talking with you, thankyou once again. xx. ... View more

hi i like to thank mathew as he was willing to listen to my issuses and checked my connectionand that my tv/broadband was working 100% and he was willing to listen to my concerns and he put my mind at rest and was very very helpful 🙂 😄 ... View more

I would like to let you know that I was dealt with in a professional manner by a man in your technical dept  called Nial (or similar). I  was very impressed with his ability and service in solving my wifi coverage problem. ... View more

  Please could you make sure this recognition/feedback goes to the right department. I would like to leave a score of 10 for Sahana who helped us with our new sky package going forward for 24 months, Sahana is part of the retention team, she was very polite, and professional, and is a true credit to Sky. Kind Regards (Removed) Hi this is sky, Retention department Reference name:sahana Regards, sky. NoReply   Moderator note:  Removed Personal Detail ... View more

Thanks for great service as always  ... View more

I spoke with Isabelle this morning (9.15ish on 05/08/2024)on the phone for help with a problem with Netflix on my Sky Q mini box not loading. She was really knowledgeable and helpful, so polite and friendly and was an absolute pleasure to speak with. At no point did she make me feel stupid for not knowing something and really gave the impression that she wanted to help fix our problem and that we were 'in it together' - she was even patient when my 2 year old was showing me her plaster! Thank you Isabelle for great customer service!  ... View more

I had a call on 31/07 at 13:38 with a wonderful woman who was incredibly patient and kind. Made a typically tiresome experience into something stress free.   Unfortunately I can't recall her name, hopefully the information provided enables you to thank her properly. ... View more

A BIG THANK YOU TO IVANI AT CUSTOMER SERVICE TEAM,  FOR BEING AN ABSOLUTE DIAMOND 💎 10 🌟 STARS MATHEW NOCK.  ... View more

Just wanted to send thanks for the very fast delivery of a new Sky remote ordered using the form last night on the website was delivered this morning very happy thank you  ... View more

Dear Sky, I would like to say a massive Thank You to Michael. Absolutely amazing service. We could not have asked for more. Our issue was resolved by Michael over a number of weeks. He always rang us back when he said he would. His help was superb. ... View more

Been having some pin issues with sky glass and couldn't get in as it couldn't recognise mob number or bank details correctly to get past set up. This was an issue on sky's end and not a case of me forgetting this info. i got through to a handler who was extremely robotic and textbook which I could not rdeal with as the call was getting frustrating. Then got put through to another handler Jaz i think, but I could tell she was new to the role/not very confident as she was putting me on hold for extremely basic things. I asked to be transferred to someone more well trained and thankfully it was Emily skyid: emg07 that i was put through to.   Emily is a credit to Sky customer service and her team. She was efficient, swift, helpful, patient and she did not put me on hold for frivolous things.  Calling Sky customer services is an extremely dreaded task but if every handler was like Emily, your customer service would be rated A+   The line dropped at one point and i had no faith in her calling me back as nice as she was because the handler didnt the last time this happened - but she did!!  She helped me through each screen and thought on her feet to problem solve a very awkward issue for me!  i hope that her manager sees this because honestly Emily was a star and actually turned my mood around after dealing with other handlers!  Thank you again Emily! You deserve lots of recognition in work for your amazing service! (Give this girl a promotion/pay rise!)   ... View more

Lori was super helpful and efficient helping me with my account and overall lovely to chat to! ... View more

I wanted to say a big thank you to Brito/Brinto, Sorry if the spelling is incorrect! This employee for Sky sales team was fantastic. He really knew what he was talking about and as a long standing Sky customer, He really found us the best deals and package that we wanted when upgrading. With the best deals!!  Nothing was to much trouble and he explained everything really clearly and made it easy to make some choices  Thank you      ... View more

Thank you to Tracy at the bereavement team who helped me today to successfully transfer over my late fathers mobile account. We hit some snags but Tracey followed up and talked me through the process. I now have access to retain my late fathers mobile number as that was important to us. Thanks Tracy.  Also to the rest of the bereavement team who initially helped me and talked me through next steps at a really difficult time. Thanks for the kindness x     ... View more

We've had a very lovely agent on the phone today helping with a room that wouldn't quite get broadband coverage in a new flat - I just wanted to pass on my thanks as the call sadly disconnected (very spotty reception in areas of my house, probably the cause of our broadband issues too!) before I could properly thank him for his immense help! I mentally prepped muself for the ususal phsychological warfare you have to endure when calling any big provider but he's made it all a pain-free and smooth process, also knowledgable and sympathetic.    So I hope this can be passed onto his manager, sorry Adam and super thanks!   Jay  ... View more

I am writing to express my profound gratitude for the outstanding customer service I received from Connie during our recent conversation. Connie demonstrated remarkable knowledge and expertise. She carefully considered my financial situation and found the perfect deal to suit my needs. Despite dealing with a bad throat, Connie went above and beyond, tirelessly searching for additional deals and discounts available to me. Her dedication and commitment to excellent service were truly exceptional. Before speaking with Connie, I had been waiting for a manager call-back. However, Connie's competence and helpfulness made it abundantly clear that she possesses the qualities every advisor should have. If every advisor were as knowledgeable and dedicated as Connie, there would be no need for anyone to request a manager. I strongly urge you to listen to the call and recognise Connie for her exceptional service. She stands out significantly compared to the other agents I spoke with, who unfortunately did not meet the same standard and were a waste of my time. Connie's extraordinary effort and customer-focused approach deserve reward and recognition. Thank you for your attention to this matter. Best regards, Rupinder  ... View more

We recently had a visit from a Sky engineer, Darrell M., to resolve ongoing issues with our Sky Mini box in the garden annex and the main box not connecting to the router.   Job No - VR046895501   From the moment Darrell arrived, he was incredibly polite and patient. He took the time to listen to what I had already tried, acknowledging my efforts and experience without dismissing my input. This level of respect and consideration set the tone for an outstanding service experience.   Darrell went above and beyond in providing exceptional customer service. He was determined to leave us with a fully resolved issue, and his commitment was evident throughout the visit. Despite encountering numerous hurdles, he worked tirelessly and adapted to each new challenge with reassuring confidence.   His extensive knowledge and passion for his work were clear, making him an invaluable asset to Sky. Darrell's expertise and dedication truly stood out, and we felt fortunate to have someone of his calibre assisting us.   If we ever require another visit from Sky in the future, we sincerely hope that Darrell will be the one to help us again. His outstanding service has set a new benchmark for customer satisfaction.   Thank you, Darrell, for your exceptional work!   Mike C and family, very happy Sky customers ... View more

We have had a few issues getting our new fibre installation to our home, mostly due to miscommunication between Openreach and Sky. Shamise has been amazing, going above and beyond to try and help us get installed. Her friendly manner and efforts were very much appreciated and the Openreach engineer installed our broadband/phone/TV today and we are all up and running! Thanks are also due to Leanne who helped confirm our number ported forward OK and helped with diagnostics on our new connection when one room was too far to get the wifi signal. Both ladies deserve some praise and recognition for their phenomenal customer service! Lynda Donaldson ... View more

I spoke to Lauren who is a customer service specialist and she was incredibly helpful and informative, breaking everything down in great detail, clear and concise! Extremely friendly, very professional and it was a pleasure speaking to Lauren who had gifted me an offer I couldn't refuse after I was considering leaving sky. I would like to thank her and I hope she gets the recognition she deserves. ... View more

A huge thank you to Mel from Sheffield. Her customer service was brilliant, she resolved our long standing technical issues even though it was an area outside of her field of expertise. She was the first agent to treat us like humans, showing empathy and excellent problem solving skills. She rang back when promised and is an excellent ambassador for your brand! After 22 yrs with Sky we were the closest we've been to leaving - but Mel saved the day (and my sanity!)  ... View more