Send Thanks to Sky

Jenna was amazing with my query this morning, i called on behalf of mum mum who was having billing issues. Jenna was so polite and helpful and went the extra mile to ensure my mum remained a customer if sky and got her bill to £81 from a projected 100 plus. Shes a top advisor and asset to the company.   ... View more

I'd like to give a shout out to your superb engineer Mark that has installed my sky fibre this morning, I've honestly never met such a nice guy,he was professional and approachable and couldn't do enough for you. We have been sky customers for 9 years and never crossed paths with someone that makes the company shine as much as he did, if you reward employees for customer service he should be top of your list, special recognition is needed. Honestly an absolute delight from start to finish, the world needs more people like him.   Thought I'd write on here as I don't believe just filling out the survey with 10's would to him justice!  ... View more

Thanks to JimM. I was trying to contact customer service digital automated system. Then I was directed to community chats. That's were JimM helped me find what I needed from the community to answer a few of my questions. No it's not resolved the mater. Since it a broken connector on the router. Although JimM gave me recognition to my question so late at night. Hopefully someone will contact me on how the equipment can be fixed or replace. So till I hear from sky customer service. Goodnight n thanks  ... View more

I wish to say thanks to Sandra in your scottish centre who helped me save money,plus get a great service etc,she was a great help and lovely to talk to,she deserves a payrise ... View more

Spoke with Henry on the phone who sorted out my bill. Great service,  friendly and helpful.  ... View more

Hi Ash  i just wanted to send you a big thank you, in acknowledgment of the support recieved from yourself.    For the first time in a long time, i felt a sky member of staff, not only listened but truly heard my frustration,l. You took the time required to investigate the matter accordingly.    you also followed through with your promise to to keep me update.  truly appreciated.  customer service at its finest.  Thank you        ... View more

Absolutely rubbish. Not getting what I paid for, then get an email saying they can't fix it and give me a no early cancellation fee. I'd much rather you worked and I get what I pay for! Then the price still goes up but I'm still averaging 10mbps.  would never recommend to anyone! Absolutely **bleep**.  ... View more

Mert was patient and helped us through with all of the issues we have had. We are very grateful to him. ... View more

Hi Thank you to Leigh our amazing Sky engineer who installed our Sky Q upgrade on Sunday 13th April (appx 4pm). Friendly and good at your job. Five stars! We hope you enjoy your deserved holiday in the Sun! Thank you. ... View more

  Hi I would like to recognise the outstanding customer service I received from Johanne (Jyh_ _) on Saturday 12th April (2.30pm appx). I was impressed by her  knowledge and appreciated her ability to explain your services so they were easily understood. She really demonstrated she cared about the customer. Please give her the recognition she deserves because diamonds like Johanne  are rare and  why customers like me stay loyal to Sky. Thank you. ... View more

Sharon helped me with a new broadband contract today,I would like to pass on my thanks and say she is a credit to your company,   Very helpful,kind  and patient,a normally stressful call made easy today,Thankyou Sharon   ... View more

My mum had Openreach come in and sort out fill fibre. From that moment she could not make outgoing calls, we had to keep calling sky on my mobile when I went to mum's as she's disabled. She needs her home phone. It took till 11th April on a call when a lady absolutely went above and beyond, asking us to turn it all off for an hour, and guess what. It all came back on and she had outgoings calls on her landline! I don't know the ladies name but she was absolutely fantastic. We made the call on 11/4 at 14:33 lasting over an hour, and we really want to reach out and say thank you. We've tried getting back through to her but can't. She deserves to know she has sorted this problem. Please let her know. I'm happy to share more info with sky in private. ... View more

I'm sorry I can't remember her name but I would like to express how friendly, patient and helpful she was, she went above and beyond to help me and I came away from the phone call feeling very happy, she is a credit to your business and I'd like you to pass on my thanks to her.  ... View more

I would like to thank Aaron who helped us when we had an issue with our new Sky Puck. We contacted Sky at 20:50 and he helped us try and sort everything well past his finish time. Thank you Aaron for your patience in helping us. ... View more

Well my husband James and I phoned initially to cancel tnt , which was no problem, the customer service person we spoke to was called momhmad he had to phone us back as due to issues but he phoned us back he was calling from India and it was 12midnight we were his last call but he is the most pleasant and polite person we have ever spoken to he was so genuine, so so helpful, and nothing was any trouble, such a pleasure talking to him and he got us a great package and was so clear and we really can't express how much we appreciated his time and understanding,  h should be on commission his telephone manner is sublime, outstanding , 100% , thank you so so much momhmad enjoy your week off , James and Arleen  ... View more

we needed to have a new line and socket as well as sorting out BT socket. the guy wes very helpful and professional . Both me and my wife would recommend him  for is work , politeness  and knowledge  and advice. Joshua did a wonderful job  for us and we would like to thank him very much with 5 stars but he is worth much more meny thanks from MR and MRS Russell .     ... View more

I've had an absolute nightmare switching from Virgin Media to Sky. I went through One Touch Switch, and everything on Sky's side went really smoothly. But lo and behold Virgin continued to charge me... I call them up (multiple times, getting hold of Virgin is horrendous) and am told that Sky didn't tell them I was switching so not only will I be billed for the upcoming month, but I'll also have to give Virgin 30 days notice, which I'll also have to pay for. Thankfully, Sky offer a credit scheme for people who switch over to them but are charged by their old providers to leave. But I was having a bit of a problem getting information through to the Sky switch team by email. I rang Sky customer service and got through to Declan. He understood the situation exactly, discussed it thoroughly with me, sent me a text message confirming our chat and next steps (while he was on the phone to me), sent a message to the Sky switch team to chase them up and gave me advice on what to do next. Very pleasant chap, really friendly, helpful and knowledgable. The complete polar opposite to my customer experience with Virgin! If all customer service agents could be as good and professional as Declan, life would be a lot easier! Being able to deal with someone so helpful really does make a difference, especially when you're already stressed trying to sort an issue out. Thanks, Declan 🙂  ... View more

Just like to say a big thank you to all the people who have pushed my message forward  highlighteing  there are adverts on paramount . And making  sky  know we are not happy about having to watch a advert every 10 minutes  🙏🙏 ... View more

We were visited by Andrew, our engineer last week who swiftly improved our home broadband service. We explained that we had moved into temp accommodation after a house fire and then additionally were grieving the loss of a family member.   Today we received the sweetest little posy with a kind message from Andrew wishing us all the best and hoping we get back home soon.   Tomorrow is my birthday, a low key affair this year for obvious reasons. The posy gave me the biggest lift. Thank you so much!  ... View more

I sent a message previously to Lindsay in your Complaints dept but not sure it was passed on. Once again, I wanted to make sure she was thanked because she calmed me down after I had just dealt with your loyalty team member who left me feeling very angry and hopeless with my query. Lindsay put my mind at rest and put everything right for me. This was around a week ago. Thankyou ... View more

I called Sky on 4 April to talk about renewing my contract, and spoke to a lovely lady who got me a very good deal. She asked me to complete a survey after the call, which I thought would be sent to me as an email. But now I've got a horrible feeling I should have stayed on the phone. Her name was Priya I wanted to thank her and to let Sky know of her excellent service. ... View more

No one has come out and fitted my WiFi they said an engineer would come out and set my WiFi up on the 3/04/25 and no one showed up then they said an engineer will come out on the 7/04/25 and again no one showed up and I've paid for it but no one has fitted my WiFi so it needs sorting bc I have a daughter who likes watching baby shark and she can't watch it bc sky haven't bothered to come out  ... View more

Dear SKY, since you came on the scene in the early 90s you have worked tirelessly to ruin the game that generations have loved. The game of football. How have you done this so well and so swiflty? Well , it's simple really. You have charged significant sums to access a service which provides liitle in the way of original or skillful content and rather preyed on the gullible working classes to part with their essential monies , better used elsewhere, to watch their team ply their art.   What has this resulted in ? A 'Permier League' that is effectively a 'closed shop' with teams that come up doomed to go down and a 'title race' that is between the same 2 or 3 clubs every year. About as exciting as a dead fish.    So who are my thanks intended for ? I imagine firstly the Murdoch family for being so ficussed on money profit that they have not had time to thknk abot the community and social asset they have runined and secondly the faceless, corporate call centre that is 'SKY' who have no interest in my 'satisfaction' as a customer.   I have been a customer for 25 years which by my estimation is 25 years too  long and I regret every single pound that I have give you to ruin the game that I love. So, thank you SKY. Thank you for absolutlely nothing.     ... View more

Today I had the privilege of speaking to Lori Hilton. She was friendly, helpful and went out of her way to find me deals to help me with my tight budget!  Initially I was dealing with another employee who was not at all helpful, wasn't interested in looking at broadband packages for me and was quite abrupt in her manner.  Thankfully I was then passed across to Lori. By this point I was ready to cancel my sky TV package, however Lori found ways to help my budget and keep me with Sky.  She was very efficient and it was just an absolute delight to be looked after by her. I hope your team are able to recognise her calmness and kindness. I always dread talking about Sky things I dont really understand but for Lori no question was a problem!  In this day and age people are very quick to complain and are never as good at recognising great customer service so I wanted to message and just say how impressed I am with Lori Hilton!  Kind regards Caroline Maries    ... View more

I re-contacted with Sky on 26 March for TV, Broadband and Talk. The Sky opartive was particlaurly helpful and I wanted to leave positive feedback for him. However, no text or other form of message has arrived for me to do so.   Would it be possible for a text to be sent to me from which I could reply to leave some highly positive feedback please?   Thank you.   Scott Harvie     ... View more

The lady I spoke to on the phone today [removed] provided such a polite, friendly and efficient service. I haven't received an automated survey invite, so I thought I would make sure her brilliant service is recognised on here 🙂 thanks.    Communtiy Moderator Notes: removed personal details  ... View more

Had problem with my Sky Q box connecting to the internet. Michael was professional, patient and helpful. Excellent customer service agent. Thank you.  ... View more

I recently received help from one of your broadband new connections staff members called Claudean who has gone above and beyond to help me, I've had such a terrible time with my Vodafone broadband recently I wasn't sure about taking out a new contract but after Claudean took the time to listen to all of my concerns, build trust and heal the damage done by years of terrible service I'm not only taking out a new 2 Yr contract with sky but I have chosen to also get sky t.v that will not only save me money on my current subscriptions but will give me more choice. I'm recommending sky to everyone I know because of Claudean and the great work she has done. ... View more

Spencer was assigned our case , due to the engineers not turning up to fit our sky dish on the assigned date. he swiftly took control of the situation and took remedial action to ensure a swift resolution could be offered . At all times he did what he said he would, called back at the times her promised and arranged for an earlier than promised revised date . At all times he was professional, courteous and customer satisfaction was his main objective . Spencer gave me renewed confidence and I was pleasantly surprised when the engineers turned up on the allocated date and then Spencer rang again to check all was well and we were happy with the service provided . he is an absolute credit to your organisation . Thank you again Spencer !!  ... View more

Thank you so much to the last advisor I was speaking to on the phone. I have severe social anxiety and this guy made me feel so comfortable, important and very at ease. Everything was sorted for me very quickly and clearly, an absolute brilliant advisor. He was so personable and made a very big impression, I actually got of the phone thinking that I'll actually remember this interaction very fondly. He was amazing and I hung up before I could send a review, I've been arguing with the virtual assistant trying to get in touch, I've went very out of my way to leave this review as he really earned it. I hope in some way this helps as sky is known for having such lovely advisors, they need recognition. Thank you so so much!  ... View more

Mine is a long story but after butting heads with one of Sky's  Loyalty team members I rang the complaints number and spoke to a lady called Lindsay. Wow, what a difference it was speaking to her. She put me back to a place where I was being listened to and understood.  In a couple of hours she had righted my wrongs and took all my stresses away. Please thank her and hold on to this fabulous human being.Kind Regards.  Mrs. P.Knight  ... View more

Must give an extraordinary thank you to the sky Support Advisors that fantastically dealt with my account today! It was a heart warming experience and I am so so grateful in all their professionalism and knowledge and customer care skills they displayed wonderfully  ... View more

I would like to say a big Thanks To ROM16. You made a difficult situation better. Thanks for all your help and guidance's. I had a laugh trying to sort out my problems with sky. Thanks once again. Tracy  😁 😹 🐈 ... View more

Excellent service from Craig on 27th March he went above and beyond to try to fix my problem so polite,  curtious and respected my property. His attitude was exceptional and a credit to sky. I would rate him higher than 20/10 if I could. Well done Craig  ... View more

I was having trouble returning my sky equipment and went on live chat with Nikhl. During our chat my laptop crashed and I couldn't reconnect to our conversation 😞 however I saw in my email I'd received a new label to return my equipment and have Royal Mail come and collect it for me ! Thank you very much Nikhl this saved me so much trouble ! ... View more

Spoke to URWA at Sky customer service. Contract renewed with no fuss. Everthing explained.,great result, Well done. ... View more

Spoke to Annemarie this morning [ Sat 29/3/25 ] ... it seemed an earlier reported issue [ reported to Julie / Gemma ] had resurfaced. Thanks to Annemaire's friendly and calm approach we were able to troubleshoot and solve the problem. Thanks Annemarie for the help and the update on Julie's efforts re the original report. ... View more

I normally have much to complain about Sky, but I do love the sports. And I felt compelled to acknowledge an outstanding service engineer who visited yesterday, Usman Baba not only fixed our multi room connectivity issue, plus reconfigured the router to improve download speeds, but managed to drill a hole on our patio step to enable fibre optic, where two Openreach engineers had failed previously. Absolutely amazing service and a lovely person - if only everyone at Sky was like him! ... View more

27/03/2025 (Morning) My mother and I would like to say thank you to Darshan for being an amazing Specialist and representation of what Sky has been about for us for decades (before it went digital)!   We needed help moving to Full Fibre as it is now available in our area. She gave us clear information, searched for deals and gave us the full run down of what to expect. She was patient with my mother and I and showed such a glowing care, warmth and consideration, I was left speechless.  A shiny new package, kind positive words and all the information we needed to make things easier for us in future.  I just had to come here and say thank you to a beautiful spirit!  Thank you again Darshan, we are really grateful!  May you stay as bright as the sun! 🙂   J & P   ... View more

just wanted to give Chandana a big thank you! for making a renewal so easy and pleasant :D. I was so worried about everything going up and wanted to stick to my package as it wells excellent with our family and she definately went above and beyond!! ... View more

Hello, my name is Claire Danks and I am new customer. The woman who set up my account is called Zoe (sorry I don't have a last name). She was excellent, she was very kind, patient and went through everything with me. It was a pleasure to speak with Zoe and deserves my thanks. ... View more

This morning about 8.45am I spoke to one of your women call centre team members from the loyalty department. She sorted out my cancellation for me and she explained the returns process perfectly. I asked her her name but I've forgotten. Maybe it was Rhiannon? It was 27th March 2025 and I was her first call of the morning. She explained the process perfectly and checked my personal details numerous times. She also rewarded my loyalty with sky by taking a 20% off my phone bill for my sim card. I would like to say a massive thanks to my sky lady! I think I was her first call of the day and I told her she was 5* perfection with me! 🌟🌟🌟🌟🌟 ... View more

We are having work done at home, the internet was disconnected and when I reconnected it I couldn't get one of the boxes to work. She helped bend through the steps, was very personable and knowledgable... especially since I understand she is relatively new there. Whilst we were waiting for the router to reboot, we had a nice chat. Builders are coming back today and will likely disconnect it again so she has diarised to phone me back today once I'm back from work to check it's all ok. I didn't ask for that, but I do think it's excellent customer service.    one last thing that perhaps better you don't  include when you pass this on to her, it was her birthday yesterday, she mentioned it during the chat waiting for the reboot, but because she is new there, no one knew. Might be nice if belatedly someone wished her happy Birthday. Let me be clear tho, this is not the reason for the positive feedback, her customer service was on point , the diarised proactive follow up is next level and in this day and age people are all too ready to moan whenever there is a slight problem but no where near as quick to say when something's been good.  thanks    Mike  ... View more

Thank you so much to (I think - Lynn?) for helping me today. I had a complicated issue with my Home Move and she dealt with it all in a warm, friendly and competent manner. Even somehow got me on a better broadband deal despite it having nothing to do with the call.  Lynn (?) thank you. I hope Sky realise what an asset they have. ... View more

After 35 minutes chatting with Jasmin(Jas) from Sky mobile loyalty section she promised me a staff survey to complete. So here it is. Excellent helpful clear.  I hope Sky recruit more pleasant staff like her to make telephone calls simpler n more understandable.  She cut through the red tape efficiently!!! Many thanks.  AndyM ... View more

A MASSIVE THANK YOU to Lori for all of her help!!    It started as a normal call to Sky, trying to renew contracts. I spoke to a number of incompetent staff. You may think I'm being harsh, but if I went into details I'm 100% sure you would agree with me.  Eventually I got to speak to Lori. After going over contracts, we discovered there were issues with the accounts. This issue had been missed by a number of staff, even though I had always asked. Thankfully Lori was able to discover the issue. She managed the process from start to finish. She was always in contact and liaised with her supervisor and othe staff from Sky. Even when I got irate at times, she was calm and professional.  Today we had a positive outcome to our complaint. My father who is a pensioner was very happy with the outcome. I would once again like to thank Lori, her team leader/supervisor and the investigation staff for their help. Lori should be promoted, she is an excellent asset to Sky. She is the type of person who should be in your organisation. I have dealt with many who were not fit for the job. Sky takes a lot of money from customers, thankfully I was able to speak to someone who always showed ethical behaviour. Thank You Lori, you were brilliant!! I wish you all the best for the future, Onwards and Upwards!!   God Bless!! ... View more

I was getting my new broadband deal sorted  on 22nd March 2025 as contract was ending Mohammed was in the middle of sorting everything when we were cut off luckily i phoned back and Helen came to my rescue and honoured exactly everything that Mohammed was in the middle of doing when his line went dead thank you both so much for giving a great deal and fab customer service you guys are amazing 10 out of 10 @Helen @Mohammed ... View more

Would like to thank Jamie who I just got off the phone to this morning- So polite and helpful and was a pleasue to have his assistance! Best customer care I have recived from any company (person) in a long time! Thanks Jamie. ... View more

I would like to thank Maureen (Mo)  at Sky for everything she has done & helped me over these past months in helping me change to Sky fibre. what an amazing helpful lady she is & a credit to Sky. i am a pensioner  that needed help & Mo definitely came to my rescue & literally sorted everything out for me. nothing was to much trouble for her she is a very caring  polite  kind  lovely lady & very very good at her job. I cannot thank her enough for all her help Definitely would have been lost without her. Thank you Maureen from myself & family for everything you have done for me .xx             ... View more

Gold Star to Mira for all her help today. 1st two advisors were not helpful at all. Finally got through to Mira (from Bulgaria) who was so helpful. So knowledgeable and had more than enough patience. Sky needs more people like her. She was lovely. So thank you Mira from me and my family. p.s. hope you had a glass of well deserved wine !! Thanks again lovely lady  (I hope this messages gets to Mira in the broadband tech team, who lives in Bulgaria)  she deserves to know  ... View more

Hello there Derek Michael O’Brien here I am a sky customer since 2006 and I absolutely love the service that sky provides which is outstanding. Sky Q is the best product ever to be launched on the television market in my opinion the ability to record programs Fast forward and rewind adverts et cetera with 2nd to none. in my opinion a rethink of the sky TV strategy beyond 2030 needs to be considered while I understand the merits of switching to broadband only television services there are quite a number of drawbacks. During a recent review of the sky glass product there are a few reasons why I personally Would have to consider leaving sky Ireland if the option for TV services was via broadband only. Number one of these is as stated in the beginning sky class does not allow you to pause record or rewind your TV programs currently like sky Q does so in my opinion it is imperative that sky Q is kept on the market for as long as possible. The second reason why I object to broadband only TV services is that throughout this country there are areas particularly in my own county of Clare where the quality of the broadband is quite poor and as a result if there was a broadband only option for TV viewing and my Internet went down. I am I'm sure many other others would not be happy with this. As a customer that has been with you almost 20 years and value the services that you provide I urge you most strongly to reconsider this decision to go to broadband only TV services after 2030. Not withstanding these issues that I have laid out let me again say how extremely happy I am with the service that sky provides me as a customer and I'm sure I am valued. But failure to take on board the points which I have raised will result in me having to take my business elsewhere within the next couple of years   please consider all that I have said very carefully   your sincerely and gratefully Derek Michael O’Brien sky customer since 2006   ... View more

Many thanks to Matt Stratford for being absolutly fantastic with my sky home move! He went above and beyond and the service he offered was second to none! This engineer should definitely be recognised by Sky for all his hardwork.  ... View more

A massive Thank you to Lori from sky, she has been so helpful throughout the moving process and have been so patient with the issues that arose when going through the move on the system. 10/10 for customer service and satisfaction, a credit to the sky team.   ... View more

Julie (from Scotland with the two working cocker spaniels) was absolutely exceptional when I phoned up with a support query earlier today about my previous sky account preventing me from seeing my new sky account details . Julie understood the issue straightaway and was very quick to resolve it. Unfortunately towards the end of our call I got a "call failed" on my phone despite being in mid-conversation so I was unable to thank her for all the support she gave me. We were midway through a really lovely conversation too so I was disappointed it ended so abruptly! Please identify and pass on my thanks to Julie, she is everything customer support in a company should aspire to be like. ... View more

I had a visit from @Terry yesterday to fix a problem with the Sky box in my bedroom. He covered his shoes before entering my house & was very friendly. He throughly checked everything & discovered my 'booster box' had been installed in the wrong place. New box installed in a different place & everything now working perfectly. Excellent service 10/10 - Thank you! Mrs. Rodgers ... View more

I had  a problem with my landline phone not working after I had fibre put in on 10th March although I didn't realise this for a few days.  I rely on the landline for hospital calls.  I phoned the first Sky Adviser on Sat 15  - it took 36 minutes of explaining, sending photographs etc and was told I needed male plugs - one to go into the uk router plug and one to go into the original phone socket.  I ordered this online and carried out the instructions on Sunday 16 but to no avail.. I phoned Sky on Sunday 16  afternoon and spoke to another Sky Adviser - another 30 minutes explaining  - who asked for serial number of Openreach box and advised he would get back within 72 hours.  After not hearing anything by  today I phoned this afternoon and spoke with Eddie Sky Adviser. After listening to me he immediately said plug your main phone into the router  - no male plugs required.  Lo and behold my landline phone worked right away !! I can't thank Eddie enough. He was professional, empathetic and most of all knew exactly what he was talking about. I couldn't thank him enough.  I hope he reads these comments and sees how much I appreciated his help. ... View more

I haven't received a rating questionnaire, but I'd like to give 10 out of 10 to Frazer, the Openreach Engineer, who sorted out the problem, put stickers on the phone port in the shop in front of my flat, as a previous engineer had taken my internet. ... View more

Thank you Rooti, for your help and patience when helping me with arranging my sky renewal.  You answered all my questions and gave clear information.  ... View more

Many thanks to Tracey from guest list. My broadband went down on 20th February 2025 and was fixed on 18th March.  Tracey kept me updated throughout the outage including a wee chuckle at why an A55 for traffic maintenance was needed for an internal fault in a block of flats. 😁 Many thanks for the professional approach throughout and the banter ... View more