Send Thanks to Sky

I would like to say Thank you to Jeet who explaIined me all the details about my Sky broadband in a professional way! Jeet is an expert in his work! Also Jeet is very patient and friendly! Thank you, Jeet! ... View more

Luke took ownership of a complex issue I had been trying to resolve with sky for weeks. He was understanding, listened, had a great attitude but most importantly he called me back when he said he would (twice) and went out of his way to investigate and find potential solutions and ultimately resolved the problem. Luke has a lovely way about him and not only is he the best advisor I have ever spoken to at Sky but the best of any company. I haven't stopped singing his praises to my husband, friends and family since. Please track down Luke and send him my thanks again. ... View more

Hi, I would like to say a big thank you to tania for her help with my broadband yesterday, she is a great asset to the company 😊❤️ ... View more

Shane came to my house today to sort out our broadband. Not only was he professional his sense of humour was incredible, myself and son were in stitches of laughter 😆 what a pleasant change as people like Shane are very rare these days. What an amazing member of staff he is. Please make sure he receives the recognition he deserves. 27/2/26 ... View more

I would like to thank Kevin Joshva in Retention/Cancellation department for his help on 24th February. He resolved a long drawn out problem which had been causing me a lot of worry and stress. Kevin was patient, understanding and efficient at resolving the issue. He provided excellent customer service and is an absolute credit to your company. ... View more

I would like to thank the Customer Support Advisor and the Engineer who recently sorted out a problem that we were having with our broadband speed and the issues with our viewing.  Both the Advisor and the Engineer were thorough and efficient in the resolutions of the problems. They were both courteous and expert in addressing our problem.  This was a case of excellent and efficient customer service, and we would commend both for their manner and their diligence. ... View more

Thank you, Fiona and Kristina for sorting my problem. 5 stars to you both. ... View more

Big thanks to Sue (hope that was your name), lovely Scottish accent, spoke with me around 16:30pm today (25/02)  on the phone, they are in the account cancellations team. They helped me make some amendments to my account. They are really friendly, helpful, and we went a bit 'off script' and had a giggle. Dealt with some technical problems without sounding frustrated and knew what to do to correct them. A big asset to your team, made the process really straight forward and was able to understand my needs. Would be lovely if they could be recognised in whatever way you can. ... View more

I was on a call today with Mags. She was amazing. She was so calm, understanding and helpful. I have a neurological problem and need extra time to process, she was fabulous. I want to shout out to her for her great work. She made me feel calm as I was quite anxious about the call and worried about possible questions. Thank you  ... View more

Raduslav supported me today with a billing issue and I wanted to formally recognise the outstanding service he delivered.   He resolved the problem quickly and efficiently, explained everything with absolute clarity, and provided a level of detail that gave me full confidence the matter was properly sorted.   He was professional, friendly, and proactive throughout the interaction. It’s rare to experience customer service that genuinely exceeds expectations, but Raduslav absolutely did.   A real credit to Sky — please pass on my sincere thanks.   24/02/2026 - 18:44 ... View more

Spoke to Akeel today  (24th Feb 14:50pm)  regarding my Sky TV and Broadband package.  He was very helpful and efficient and answered my questions clearly. Nice to have a positive customer service experience via telephone for a change! ... View more

I wanted to say thank you to Joanna (agent ID JST70 in the GST team at the Livingston centre) for her help yesterday untangling and resolving some really tricky billing issues. It makes so much difference being able to speak to someone and work through things together, not just have an email tennis match with generic responses to complaints. She was really friendly and good humoured, as well as good at explaining the charges and resolving some credits. Being able to speak to her yesterday is the reason I'm still a customer today! ... View more

I had Craig and Paula come to my house on Wednesday as my broadband had stopped working. The whole system with the mini boxes had been a nightmare for months, unable to pause, constant freezing, error showing no connection. I had gone on MySky and had attempted multiple times to follow the steps. I also kept calling but the virtual assistant would just send me a link that didnt help. I finally managed to speak to an advisor who sent out a sky max hub and booster. This just made it worse and we lost all streaming apps on the main box and not even a signal on the mini boxes.   I couldnt believe how complicated the whole system was. Craig did not stop working for over 3 hours trying to get everything up and running. I was so impressed with his commitment and skill set. He was not going to leave until I had everything Im paying for.  He must of got his steps in that morning just in my house. His patience was impressive and I felt so relieved to have an engineer like him to come to my house as I knew he wasn't going to stop until it was resolved. Paula kept me up to date with progress and showed me how it works and reset my MySky app. She gave me lots of tips.   I think Craig and Paula represented Sky as a company that cared, a company that have only the best engineers and a company that valued long term loyalty from me as a customer.   Please pass on my thanks and gratitude.    ... View more

Thank You so very much to the Gentleman who helped me on Wednesday, sadly I don't have his name even though he gave it to me. I had lost my phone and he suspended my account, helped with selecting a new phone that met my usage/needs and not just selling me a phone,  sorted my new contract.    ... View more

I called tonight to transfer my plan over to yourselves and my customer service advisor Aaron was a pleasure to talk to. He got everything switched over seemlessly and was polite and attentive. Thanks again Aaron!  ... View more

I moved house a couple of weeks ago and have had real problems in getting my various Sky services billed correctly following the move.  I spoke to four people at the weekend and finally on Sunday got put through to Reece (in the Broadband department I think).  He understood the problem straight away and said he could probably sort it out but he needed to speak to someone else before he could confirm definitely so he would have that conversation and ring me back.  He rang  this morning when I wasn't able to answer the call so he rang again this afternoon and he'd sorted out the problemfor me.  Genius, he should be employee of the year, truly excellent customer service when someone appreciates that there's a problem, promises they will try to sort it out and then actually does what they say they're going to do.  I hope Sky appreciates him. ... View more

Thank you Rounak for your help you are a credit to SKY 👍 ... View more

I was having issues with my gigafast plus hub not showing up on the app after endless phone calls for 5 days would like to thank the amazing Jodie at sky customer service who listened to my problem and went above and beyond to resolve my issues and as promised rang me back to check everything was working ikng ok Sky you have a pure diamond on your hands there she was amazing and definitely deserves a pay rise thank you jodie ... View more

I've had five conversations with various people at Sky over the last two days.  I moved house recently and suddenly my bills were forecast to increase significantly although I'd not been told that my contract with Sky would change because of moving house - and I think therefore changing broadband providers - and that I would lose my existing deals on broadband and landline, despite the fact that my contract with Sky runs until May 2027.  I couldn't understand how Sky could change my contract unilaterally and was shocked that no-one told me that it would happen. I spoke to five different people about it over two days and none of them could help but eventually one of them put me through to Sophie - I don't know what deparment she was - maybe broadband, possibly customer complaints? - and she was brilliant.  She has seemingly managed to restore my contract, for which I'm hugely grateful.  Sky should be proud of having such a very good person dealing with customer service, it makes a huge difference to the way I view Sky to be able to speak to someone who was willing to listen and to help. ... View more

Just wanted to give thanks to Angela (maybe not her real name) who helped me today. She spent many minutes helping me with my router speed....we got cut off after I reset my router....she was super helpful and polite. ... View more

Spoke to Ajit about increase to price on my account. As pensioners struggling with cost of living Ajit understood and sorted out the issue for us . its nice to speek with a person (Ajit) who listens and understands people's issues and he added a further surprise with a follow up call most impressed a credit to the Sky organisation  ... View more

I've had a complaint open with Sky for around 7 weeks. After getting nowhere with it, Morgan from the Cardiff office saved the day. She took the time to review my complaint and came back with a suitable resolution, avoiding an Ombudsman complaint. She is an absolute credit to the company, very professional and clearly experienced in the role. She has restored my faith in Sky and deserves a mega promotion. Thanks a lot. Posted the same on Trustpilot ... View more

YOUR ENGINEER was FANTASTIC today . He was extremely customer orientated, explained everything every step of the way, and was very polite.  I cannot praise him enough . He sorted my wifi issue where opthers had failed.  ... View more

Had an issue with my broadband contract after moving house. Fabrice went out of his way to fix. An absolute legend who fixed my issue where others had difficulty. He was relaxed, calm and a great personality. I would be happy to stay with sky just for his excellent attitude. Thank you Fabrice, an excellent employee at Sky!! ... View more

Good Service Thanks ... View more

Dear Management Team, I would like to formally commend Colin (advisor reference: Cwa72) from the Executive Complaints Team for truly outstanding service. After weeks of unresolved technical issues across multiple departments, Colin took full ownership of my case and delivered what no one else had — clear communication, expert technical understanding, accountability, and results. He followed through on every commitment, coordinated across teams, and personally ensured that both my Sky Q equipment and broadband issues were resolved correctly. Colin’s professionalism, persistence, and genuine customer focus are exceptional. In my opinion, he represents the very best of Sky and should be recognised as a standout performer — someone who should be leading and training others. Kind regards, Anthony Lawton ... View more

Hi I spoke to an agent around10 minutes ago and she was amazing helped me massively if someone can please find her from your team that would be great it was technical support about my sky pucks there hopefully is some notes on my account about we spoke she was amazing helped me massively please tell her thanks from me  ... View more

As I'm aware Peter got the ball rolling and msde sure I was getting required service as my order was not 💯  ... View more