Send Thanks to Sky

I've had a bit of a rocky upgrade and now that the dust is settled I needed to confirm a few aspects and raise some queries about my bill. Firstly I spoke to Kev (who I believe is in mobile cancellations) and he was a shining star in terms of discussing my contract, the outcomes of my decisions and providing me with all the information to be confident in my choices. Gold star customer service.   Then I had some questions about my delayed provisioning compensation so Kev transferred me to Alex in the broadband technical team and Alex was amazingly helpful, patient when I spoke about the troubles I'd had and also answered all of my questions in terms of timescales and when I should expect to see things reflected in my bill. He was excellent too and really made me confident in Sky as a provider.    I just needed to shout them out as star customer service reps who really made me feel like a Gold Star VIP customer. Thanks both! ... View more

I am a platinum member as was far from happy when my monthly Sky bill went from £125 a month to £148, then the following month was going to be £180. I rang to cancel and the chap I spoke to was about as good as a wet weekend in Cleethorpes. With cuts, got it down to £160. Was told that was it, I can arrange for your box to be collected if suits. I contacted Community Fibre in my area and was pleased with what I heard. I made one last call to Sky as my contract was ending today. I had the pleasure of speaking to a delightful young lady from Glasgow called Saniya. She did her upmost to get me sorted, trawling through various packages and spent around 40 mins assisting me. She came up trumps and I am glad to say, have continued with Sky. Something I didn't think would happen prior to the call. I'm not one for sending complaints or praises but this young lady jumped through hoops, to get me sorted.  So credit where credit is due. And she is 100% credit to Sky. Many thanks. Mr. M. Cox. Chingford. London. ... View more

A big thanks to Joanne-(removed)- absolutely amazing service & her customer service was superb. She helped me resolve the new Hub & enabled no engineer to come out. She is credit to herself & her team & company. 1st class service    Moderator note: Removed personal/identifiable details ... View more

Apologies, I didn't get his name. But I'm having an issue with my ONT for the new broadband. I phoned today (29/07/2024) at 11:08. The person on the phone was so helpful and sorted out the engineer visit while on the phone when I thought this was going to be a long painful process of trying to fix the issue.   He was patient and friendly and explained everything clearly. As a first introduction to Sky customer service it makes me optimistic. Please can you send on thanks to him. ... View more

After being on a 2 and half hour call with Sky on 25/07/24 @Lori was telephone agent number 8, I managed to speak to!!! From the outset she knew exactly what I required to be done and needed. She remain professional throughout and dealt with my call quickly.  If only all your telephone agents were like Lori, you would have a premium customer service!!  ... View more

Wanted to place on record my gratitude to Shane who provided absolutely stunning customer service. After suffering numerous errors trying to sign up he went over and above to ensure my queries were answered and issues were fixed. He took time to explain many processes to me and I can honestly say he is the best representative of your company I have even spoken to. Please do pass these comments onto his manager. Thanks Shane  ... View more

Just had a engineer come round to my house, he was polite respectful and stayed at my property until the job was done correctly! Internet's working better than ever 10/10!  (8/8/23) can't remember his name but please give him some recognition! ... View more

A huge thank you to Danny who has today helped me arrange an engineer appointment. He was patient, kind and also had a great sense of humour throughout the 30 minute call. I am very grateful - he made it all so easy. Thanks again Danny!  ... View more

Just like to say thanks to Dan and to SKy for the levels of ownership in getting our Broadband up and running across our house.  Dan turned up, as planned on the 22nd and was both informative, polite and super helpful.  After he left and the 24hour settling down period still hadnt managed to make it all happen, i reached out to him via e-mail and he responded well out of hours and then took personal responsibility to get it fixed.....which it is!!  Credit to Sky for having such quality, knowledgeable engineers, and all credit to Dan for being such a nice, customer facing engineer. (removed) ... View more

I have recently experienced problems with my Q box not connecting and or not retaining my router password.   Despite several attempts to resolve this including an engineer visit to replace the box, it continued.  So today I called again and was connected to Engineer Aziz (in South London,  I don't have his family name).  I was on the call for over an hour but he patiently worked through various steps until the problem was solved.  I'm not technically adept but it seemed to me his level of knowledge was excellent.  Additionally,  he was clear, friendly and very patient (see above, not technically adept comment).  He didn't rush me and talked me through what was required.  When it seems these days that customer service can be somewhat lacking Aziz showed how it should be.  I hope this feedback reaches him.  And that he is valued by Sky, he's a great ambassador of how it should be done. ... View more

I just wanted to formally pass on my feedback and appreciation to our Sky Engineer who installed our new equipment.  She carefully planned the route of wiring and dish location to ensure it looked the very best and avoided having to drill through render and trail wiring along it too. Real thought, planning and consideration meant it was a fine job.   To add to this, she was friendly, talkative and efficient, making no mess and departed with everything working.   Thank you.   .   .             ... View more

I called Sky on Sunday 28th April at about 11am. My husband has passed away and I needed to change the Sky account details and was concerned about the cost of the current package. I cannot thank the man I spoke to enough for making the process easy and not at all as distressing or difficult as I was anticipating. He sorted everything out and made me far less anxious. In a difficult call subject he really was a superstar ⭐️ ... View more

Thanks to Richard, the sky engineer who came to sort out sky tv when we moved home. Super helpful and went out of his way. Thank you once again. Ananna and Chris  ... View more

Ongoing issue from 10th October, I had taken to phoning in daily for an update. Then one wonderful day (29/10/24) I spoke to Gillian she took ownership of our issue and her closing statement was "don't worry Helen you don't have to call every day I will update you everyday" and Gillian was true to her word, I got a text every morning until Openreach had fixed our line. Then when it was fixed she called me to check I was happy. My only issue now is next time I have a fault I won't be able to get Gillian.  @GCL23 ... View more

Thank you so much for your help setting up my sky boxes, tv, e mail etc. You were so patient taking me through everything and getting everything working correctly. I hope your manager congratulated you on your excellent work. Eileen Howarth ... View more

A massive thanks to Graham today for sorting out my issues really helpful he couldn't have help me enough really appreciated wish everyone was that nice  thanks Mireille  ... View more

Just wanted to say a huge thank you you Luke the Sky Engineer who visited me on 5th Feb. We had been suffering from a really frustrating broadband issue which had dragged on for weeks. BT Openreach had tried and failed to fix the issue and it was only when Luke came to the house that he really got to the bottom of things. Luke was clearly passionate and skilled and was so open and friendly. He spent time diagnosing the problem and then meticulously worked to fix the problem. I was seriously set on leaving Sky as a customer at the end of my contract (which is now) until I met Luke. The company should be seriously proud to have him as an ambassador and as an engineer visiting customers. He is an absolute diamond, thanks again Luke you're a gentleman and an absolute credit to Sky.  ... View more

We spoke yesterday to Sohail ( hopefully the correct spelling ) one of the sales team.  He was absolutely brilliant and would like to acknowledge his help in sorting out our needs. Sky are so lucky to have such knowledgeable and friendly staff. Thank you Sohail. ... View more

A very friendly helpful guy called to my place this ween, his name was Ian and he was a Sky engineer for Cork. He was bang ontime, he was actually a small bit early which really suited me. He called and was very helpful in getting my Sky to work. Vert efficient, very compassionate and very helpful. Even explaining the remote control properly to me. Thanks for sending such a decent man to my house.  ... View more

jeremy woodrow (diamond customer) I would like to send a thank you to Amber on the the mobile customer service desk? she was a breath of fresh air, and restored my faith in customer services.  My problem couldn't be fixed, but together we worked out a plan moving forward, which I am happy with.  Her knowledge of your services and systems was very good, which allowed her to help me with my problem.  ... View more

Just cancelled with sky, Kam at the phone in call centre made the process easy and saved me money. Really good customer services, just wanted to make his manager aware. Thanks 5* ... View more

Wanted to post a thanks to ZOE at Sky mobile. I rang this morning to enquire about the delay in getting my iPhone 15 Pro Max and she was very helpul. No due date as yet for the stock to arrive, but her friendly and professional attitude helped to quell the fires of rage, as other providers, including O2 have them in stock for collection over the counter. I appreciate Sky do not hold stock, but to be assured in an email that they will deliver before 18/11/23 seems a little too good to be true. ... View more

Just a big thanks to the sky staff at metro center - Kirsty (removed) she offered me the best deal and the best price for my new sky glass and broadband she explained everything perfectly and even helped me set up my sky account the service provided by kirsty was amazing and so fast and easy to set up, kirsty is a big credit to the sky team thanks again x     Moderator note: Removed personal/identifiable details ... View more

Thank you so much to Baber who visited our home yesterday to set up our TV. He was such a gentleman and went out of his way to help us when we couldn't locate our Sky box. Thank you for your excellent customer service and kindness shown, it was all much appreciated. ... View more

The process for replacing Sky Q products when the HD has issues is superb! It’s been causing a problem for months (not connecting to the mini box, kept reactivating the network and main box connections, kept trying to update software when it was already done) but was desperately bad over the weekend (couldn't watch recordings, couldn't record or download, couldn't connect to mini box at all). I went through the help pages, reset the HD with no improvements so I requested a new productwhich arrived within 13 hours! Incredible! I thought there was a further issue with my mini box but replacing the main box has fixed things. Thank you! ... View more

On Tuesday 8.10.24 I spoke to one of many advisors, due unable to connect the Mini-box & the SQ Box due to network connection, after troubleshooting and unsuccessful an engineer was booked for 17.10.24.  I was very upset on hearing having to wait for 9 days , but was told other customers had to wait for upto 3 weeks which I made me question that I should be grateful for just having to wait for a short period.  I was also told I could call the next few days to see if there had been a cancellation.   I called for the next few days,  again told to do troubleshooting ,  and no chance in date eventually I called on Thursday asking to speak to an advisor to make a complaint and I was told that I could not speak to anyone as there was not a dept and that I should send an email.  I called again and spoke to adviser  PHN21 and explained my situation and was told I was given the wrong information and she was able to raise a complaint for me ( no 3699161869)  The adviser was so helpful that I cannot stress enough how she helped me she even tried to see if there had been any cancellation leading up to my appt.   Once again I would like to say a big thank you to the adviser  who also rang up to find out how my completion of the job had been.  I gave come across many adviser in the 23 years I have been with SKY but this adviser was excellent,   I think Sky should employ more adviser  like PHN21  .  Also the engineer who came on 17.10. 24 by the name of Ricardo was very polite abd helpful .     Many thank.s                 ... View more

Thank you so much. Sky Q was installed today and the engineer was incredibly helpful, extremely caring! Absolute asset to your business! Was a pleasure to have her in our home! Covered her shoes, really thoughtful and respectful! Extremely supportive of my my 92 yr old Mom who was struggling with the new remote. I’d employ her myself! Please convey my thanks. I believe that her name is Amy! ... View more

Just wanted to say a huge thank you to your engineer Paul (removed) who helped me and my children at thr A55 services near Rhualt in Wales.   Had an issue with my  car and he came and fixed it for me so we could travel safely again. What a genuinely nice and helpful guy. An absolute credit to your company. Thank you so much Paul from me and my kids   Moderator note: Removed personal details ... View more

I spoke to staff member Callum O Connell today in relation to my elderly father, who had contacted sky experiencing hardship and wanting to cancel or reduce the cost of his TV package. He contacted Sky last week and confused by the options ended up with another 2 year contract which I felt was contrary to why he had called and had caused some distress as to how he would manage the ongoing payments. My call today was to complain and was put through to Callum. He was so polite, understanding and solved the issue quickly to our satisfaction, he gave us options that were in my Dads best interests and we ended the call satisfied that he now had the services he needs within a budget he can afford. Callum did a superb job and I would like to say thanks to him, he is an asset to the sky business. I can honestly say we would have cancelled our whole contract if it had not been for his help  Thankyou Louise Hancock   ... View more

I just wanted to say an absolutely massive thank you to Debbie (removed) for her time today on the phone, helping me sort out multiple issues with my new orders, my online My Sky Account and refunds.   If there are any senior staff at sky reading this, Debbie deserves commending and recognition for not only being incredibly friendly and patient, but also managing to sort all of my issues that I called about (that multiple calls with other assistants couldn't) and she went above and beyond to ensure that everything was rectified...which was no mean feat, in a professionally and friendly manner!!   Debbie is a massive asset to your team and just wanted to publicly thank her for all her hard work and help this afternoon !!     Thank you Debbie !! Moderator note: Removed identifiable details ... View more

I was looking to redeem an offer for broadband and sky stream I saw online, being a sky customer already I was told I couldn't redeem it as it was for new customers only. I have to say Roger helped me get a fantastic deal still going through many options until we got the right package for a great price. Top man Roger, this is what customer service is all about! ... View more

I want to place on record my thanks to Brook who was fantastic in assisting me today. It's my understanding they are still under training, yet they demonstrated the calmness and professionalism of a seasoned colleague. Thank you!  ... View more

I would like to thank our Sky engineer Justin who visited today.   He thoroughly investigated the issue that we were having with connectivity and fully explained to me what appeared to be happening.  He took the time to draw diagrams of how the system works to highlight the probably cause of the issue.  Despite it being the end of the day, I felt that he geniunely wanted to ensure we had a proper solution before he went home.     On a personal note, we had an unfortunate encounter with an unpleasant, aggressive neighbour during Justin's visit.  (This was not a Sky issue, it just happened at the same time).  I would just like to express my gratitude for the concern Justin showed for myself and my son.  His support was much appreciated and was above and beyond his role as a Sky engineer.  I'd like him to know that the neighbour has now apologised for his behaviour.  I hope that Justin and his family have a lovely Christmas.  Thank you. ... View more

My thanks to all the Sky employees (home and abroad) I pestered about my sim failing to work. I thought I was going to have to leave Sky Talk and even requested a PAC code .... for 3 days I talked at least once a day to Sky staff and even got the escalation team involved ... but it was all solved when I was advised to take out the old sim and replace it with a new one.   All I want to do in this email is give a big thankyou to all . I'm sorry I do not recall individuals names. ... View more

Recently I was unfortunate to of lost my partner to breast cancer. In the ensuring time I had to deal with a lot of services and companies. Sky stood head and shoulders above all. From the star to customer service were quick to.move me to the correct department were the assistant dealt with all of the issues involved with compassion and understanding. Explaining the future processes that would undertake and what was required from me. In a difficult could not of asked for more, from many other companies received so much less and could learn so much from sky service ... View more

Thank you Lochlann . You brightned my day.  🌞   ... View more

Had a lot of trouble trying to cancel my booking for the installation of SkyQ and the engineer visit that was schedule for the 29 Feb 2024. Rang sky a couples of times from the 20 Feb to request the cancellation, was told I would be transferred to the department in charge - each time it was quite a long conversation but it appeared as though the request was not passed on to the department/person in charge of the canceallation. Instead Sky started sending me the equipment via the Roya Mail  which I requested it to be returned to Sky. Then the following day I received a call from Openreach wanting to come to install the cable for which I turned down. It was really such a headache until on the 24Feb I rang again, this time a direct line to the customer service - had a good long chat with "Neal" I believe this is his name. It was such a relief to finally get to talk to someone who was willing to help a customer.   Neal was a very helpful, patient, kind, understanding person. He took time to explain what I asked and didn't understand. He is really one of a kind - Sky UK I wish you know that you are lucky to have him working for your company I do thank him for his help, patience, kindness & understanding       ... View more

Thank you so much micheal for all your patience and help with our issue , sky are extremely lucky to have a member of staff like you who actually calls back when he says he will and does a wonderful job can't thank you enough 🤩👍 ... View more

Just want ot say a massive thank you to Beverley from the mobile cancellations team. I had been trying to cancel my broadband since the beginning of April and after many calls and many system issues preventing me from being able to resolve the issue, Beverley was able to get this all done for me whilst being really lovely too.  Thank you so much, its been a bit of a saga but all resolved and I can relax now! 😄 Beverley definitely deserves an award/recognition for her customer service. ... View more

I rang Sky to discuss renewing by Broadband and spoke to Lorna. She was extremely helpful with a pleasant attitude and easily explained my options. I was then put through to Jess as I had a mobile question too. She was similarly helpful and helped ease my concerns. Well done to both. Superb customer service ... View more

Abbie was a pleasure to speak to and didn't hesitate to help fix an issue that a previous advisor had promised but didn't fulfill.   It was all sorted the next working day and even received a text from her to confirm this.  ... View more

I spoke to an agent this morning named Michael, I thought my bill was wrong and was confused, I have lupus so this happens a lot. Michael reassured me everything was correct and made sure to explain it all so I could take notes so I remember. I also enquired about a TV service and he made it all very easy and clear and helped me get it set up at a great price. He was very patient with me when I asked and very polite. He is by far the standard of customer service everyone should aspire to. Thank you stacey  ... View more

I'd like to send a big shout out to David who helped me yesterday with my new package. I'd spoke to Ben on Tuesday who arranged my package but when I checked,  the monthly total was nothing like he had promised and caused me some concern. I spoke with David yesterday who was wonderful and managed to get my monthly payment back to what had been promised earlier, and with such kindness too. He did say I would receive a text where I could rate the service but I didn't receive it, hence my thanks to him here. ... View more

I would like to send thanks and gratitude to Florence (i may be spelling this wrong) but he is a member of Sky Loyalty team Dublin. I called today at around 140pm and was put through to him as I wanted to cancel my contract as the new price was expensive. Well he changed my mind. From the moment he took my call he was so friendly, polite, professional and charming. He was so helpful and informative. We had some lovely chats while we waited for available quotes for my account to come through and I can say from many years in customer service that Sky are VERY LUCKY to have him on staff. He is someone to be cherished and brightened up my day. I was ready to cancel my contract today but he turned it around. A true gem and a pleasure to speak to. Please thank him from me for being his wonderful self. We'll enjoy an irish coffee one day Claire 🫶 ... View more

I rang up regarding changing my data allowance on my sim. The first man I spoke to was not in the department I needed but he was really friendly and helpful in connecting me to the correct department.  The woman who sorted my SIM was lovely. She found the deal I was after straight away and then found the best deal to suit what I wanted. She was really friendly and we were able to have a laugh while on the phone. 10/10   Thank you!     ... View more

HI, I have recently upgraded to full fibre with Sky following the end of my previous contract. The internal works to my property carried out by OpenReach went ahead as planned but the installation was halted due to a blockage with the external ducting preventing the cable from being pulled through. Unfortunately OPenReach have failed to turn up 3 times when they have been booked in meaning I have had to contact Sky complaints several times.  Every member of Sky staff I have spoken to has been so helpful, professional and eager to help. I really rate their level of service   Thank you to all those I have contacted ... View more

Just wanted to say a massive thanks to your Sky Engineer Jamie in Dundee who visited us this morning. Super friendly and knowledgable and has fixed an issue we've literally had for years! Lots of helpful tips and cut through all the jargon I've came to expect from Sky which was very refreshing! Great customer service 😊 ... View more

Peter our sky engineer came out today, 15th February, he was very friendly took the time to talk us through everything he needed to do, made sure we were completely happy and asked us to double check everything was working before he left! Brilliant service hope this reaches him and he gets some recognition.  ... View more

Hi folks We had a problem with our apps and mini boxes not working. We were sure the mistake on our package was caused by the call handler thinking we had sky plus not skyq. After 2 weeks of having this problem, the engineers checked everything, a call was made to the call centre in India, and the problem was resolved. The 2 engineers were a credit to sky, polite efficient and friendly, thankyou to all concerned.   ... View more

I'd like to say thank you to the young lady that dealt with my telephone call on the 26th Sept 2024 approximately 9.00am unfortunately i'm not sure what her name was but she was the most helpful and pleasant person you could ever want to speak to when having a problem. She was very knowledgeable and explained exactly what to do to rectify the problem she even stayed on the phone to make sure an update had been completed and everything was working correctly fantastic well above and beyond what was expected well done to the young lady dealing with the call and well done to sky excellent service ... View more

Thank you for my new sky glass tv it's beautiful. ... View more

I just want to say a massive thanks to the man that helped me sort out my broadband in my new house. I called around 13.27 and we were on the call for about 25 minutes. My ONT had no lights turns out the person before me took the power cable for it. I can't remember his name cause I'm denser than over mixed sponge. But he had what sounded like a New Zealand accent. He was so friendly and lovely and stayed on the phone with me the whole time while he was sorting it out on his end. Amazing service!  ... View more

Want to say a MASSIVE thank you to Daniel who attended my nans house today for a line issue. He went above and beyond which is huge kudos considering my nan was flapping and anxious about her new installs and phone line being down. He helped sort out her Vitaline setup whilst there and with me being 300miles away I cannot thank him enough for giving her the peace of mind she needed and being amazing patient and caring!  ... View more

I called into today with my elderly father to try to reduce his costs. The call taker, Afhal, was very helpful and efficient. We were happy with the result of the call and more than pleased with his professional, polite and friendly approach. ... View more

My thanks to Jonathon today for the service he gave to me. After a short discussion he knew exactly how to resolve it. He was efficient, polite and well informed of Sky products. As a result I was happy to renew my account with Sky. Well done Jonathon you are a breath of fresh air. Regards,  David. ... View more

I would like to say a huge thank you to Sienna I think that's her name in Manchester.  She had helped me sort my Netflix out today which has taken the best part of two hours.  Rang back when she said she would and spoke to her manager.  Unfortunately I got cut off our last call before I could thank her properly.   She has been the only one who has gone out of her way to sort my problems out in over a week.  I'm my opinion she needs to be recognised for this. ... View more

Would like to say a massive thans to Corrina in customer services. Lovely lady and a credit to sky. Need more folk like her  ... View more

I spoke with a lovely Sky representative yesterday (4/2/25 at 17.17) who's been dealing with some issues I've had with having no Sky got the past 2 weeks. He's got a really nice manner about him, explained everything with me & made a follow up call at the time he said he would. He was super kind & helpful, I just wanted to say a big thank you to him. I don't know his surname, he's called Colin & he's Scottish. We need more helpful people in the world like Colin.  ... View more

Thanks for being so helpful JOSH ... View more