Send Thanks to Sky

Many thanks to Amena Shaik, she was extremely kind and patient with me. Helped with my account and set up broadband. I hope more people could be as patient as Amina. Sorry not sure of correct spelling. Regards Amanda Walsh   ... View more

Good morning. I would like to say a big thank you to Faizal for helping me on Monday the 18th August.  He was very professional and helpful. I hope that you appreciate his hard work. Keep up the good job Faizal. Well done. Anita  ... View more

We were put through to Ajith on a phone call regarding our renewal costs for our tv packages and broadband. Ajith listened to us and understood our concerns with the rising costs. He listened to what we are like as customers and made recommendations as to what packages we need/might want. He was then able to offer us a much better cost for renewal than we were previously quoted which made us happy to continue our sky services. Ajith was a lovely customer service rep and is a valuable employee to sky! He made the conversation cheery and funny and was a pleasure to deal with. We would like to thank you again Ajith and we hope to deal with you again in the future. Natalie and Ryan 🙂 ... View more

Hi, I phoned today as my contract was up for renewal. I was put through to your Stockport hub & spoke to Keziah. I explained that I didn't want to be upsold anything and wasn't looking for any add-on services, I would just like to pay less than my renewal quote.  Keziah quickly sorted me out with what I wanted & surprised me with the news that I would actually be paying less for the next 24 months!! Happy days!!  What a difference from the last times I have had to renew.......I was braced for an hour long call saying that I didn't want this, that or the other. All over and done with in 5 minutes by a lovely, friendly helpful young lady who is a credit to your company. I actually couldn't believe it. Quick, easy & cheaper. Thank you again Keziah. I hope you're still there in 24 months when I need to renew again 🙂  ... View more

I would like to send a big thank you to Ross who helped us on Thursday morning to solve a problem with our Sky Q box. I give Ross ten out of ten for his excellent help in fixing our problem. He was so polite, pleasant and patient. we know that he is based in a busy city in Bulgaria. Thank you Sky for having such great employees. ... View more

Thank you Lisa in South Africa sakes office for all your support. All up and running now. 10/10.   Frances ... View more

Mohammed Owais (sorry if I've misspelt his name) in the values department was a lovely, calm, kind gentleman. He really went above and beyond to help me and I have been with sky for over 25 years and am always thanked at the beginning of a sky call for being a diamond customer but there is never any special offers beyond that. However, Mohammed truly showed sky does value it's long term customers. I started the conversation with some disappointment as they messed up my bill payments but safe to say I ended the call with a big smile and really pleased. He is an asset to your company and should be congratulated for not just doing his job but truly making Sky customers happy. Thank you from Mrs N Ahmed     ... View more

Just had a engineer come round to my house, he was polite respectful and stayed at my property until the job was done correctly! Internet's working better than ever 10/10!  (8/8/23) can't remember his name but please give him some recognition! ... View more

Hello spoke to Cheree from Sky yesterday to renew my contract what a lovely polite young lady she was, had all the answers to my questions and sorted a great deal that suited me, my call was answered straight away and i was taken through every step by Cheree so well it made such a nice change keep up the good work Sky and thanks again to Cheree. ... View more

Called to renew my contract yesterday. I spoke to Sahithi, who was most helpful & I renewed for another 24 months at a favourable rate. I wanted to give her a perfect score of 10, but didn't get a prompt. Could you please pass on my Thanks & complete Satisfaction. Regards  ... View more

Yesterday 14th August at approx. 3.51 pm and today Friday 15th August at approx 9.02 am I spoke with 3 different personnel who were extremely helpful and was asked to rate them following the call.  However whenever I speak to Sky I never receive an email or text asking me to do this,  Both staff members deserve a rating of 10 ... View more

I would just like to say thank you to our engineer Gary who visited today. I had to reschedule my appointment when he arrived due to my school run and he kindly went to another job and then came back. We've had signal issues since before Christmas and when he looked into it for us there was an issue with our cabling and dish. He then ran new cabling and installed a new dish in the most horrendous rain and managed to sort it. Great customer service, thank you so much 😊 ... View more

Thanks to Richard, the sky engineer who came to sort out sky tv when we moved home. Super helpful and went out of his way. Thank you once again. Ananna and Chris  ... View more

I phoned Sky as my contract price was due to change after being a sky customer for a few years. I am just a broadband customer as my Husband and I both game more than anything else so it was important to us to keep decent Internet speeds at a decent price. My price was due to go up to £49 a month after my initial contract was £30. Which is quite the jump. I did my research online and found Vodafone was £24 but I really wouldve preferred to stay with Sky so also checked their website. Stating I could get full fibre 150 for £30.    So I thought I would try phoning their customer service, and as it turns out I was given to a lovely man name Zunaid, he was happy to honor the price I found online and even offered me a tv package for an extra £5 a month (which I declined as I know it just wouldn't get used much) He was very clear about what changes may happen, what my future bills may be, and was very thorough throughout the whole process. I was very thankful to him, and he seemed very interested in giving me the best deal. He thanked me for being kind as well which wasn't at all necessary as kindness should be the basis in which we act as people. I sincerely hope Zunaid finds everything he wants from life and gets excellent recognition for excellent customer service and being a top notch guy! ... View more

We had the pleasure of speaking to Brandon, absolutely fantastic service and assisted us with even more than we originally called for, upgraded our WiFi speed which we didn't even know we could do.    Super friendly, chatty and made the conversation super easy and pretty entertaining.    Thanks Brandon, Top Lad    ... View more

I just wanted to pass on my thanks to Abdul for his help sorting out my dad's Sky TV query today. My dad is not tech savvy and Abdul discussed his requirements with him in a clear way  and reached a positive outcome. Abdul was very helpful and efficient throughout, also calling back as promised.    Super service, he's an asset to your company.    Thank you Abdul. ... View more

Leon was extremely well spoken, clear, and reassuring throughout our conversation. When I first called, I was quite frustrated, but his calm, patient, and professional manner immediately put me at ease. It’s rare to receive customer service of this quality these days, he explained everything clearly, reassured me at every step, and made me feel confident in the resolution. You can tell he genuinely cares for customers, and Sky is very lucky to have an employee like this. He is a real asset to the company, and I truly appreciate the outstanding level of service he provided and I hope he is appreciated. ... View more

Spoken to Rob this morning excellent customer service first class explained everything to me dint Rush me he's a credit to your company I came off the phone a extremely happy customer and would definitely recommend sky to family and friends  Thank you Rob  ... View more

I wasn't sent a feedback request after my call yesterday, but I just want to say that the guy I spoke to about my broadband in the afternoon (11th of August) was AWESOME. Helpful, patient, knowledgeable, kind, funny, tech savvy. My query was dealt with, I have new equipment dispatched to help with my issue and he talked me through some troubleshooting. Sky is lucky to have him working with them. Thank you so much!  ... View more

Brian, the Sky engineer came to my house in Stepps, Glasgow to investigate a fault on the 31 July. He quickly identified that the problem was the TV and offered to give assistance to set up new TV and gave me his contact telephone number. . Needed to contact him a couple of days later when setting up new TV and he gave step by step instructions to get Sky up and running. He was most helpful and pleasant to deal with.  ... View more

happy as lara from Glasgow was amazing and freindly. She's a real assets to the business I can't thank her enough for sorting me out. Even got 3 sim onlys cheap for 2 years. ... View more

Hi there, I just want to give my thanks to Tracy ( sky broadbands Dep) who was very patient and kind with me .  I really appreciate your help for explaining and answering  every  questions I have asked with professional manner.   I have been a customer with sky for almost 7 years and I have not come across with anyone like Tracy so Thank you .  (Removed)   Moderator note: Removed personal details ... View more

I'd like to thank Lee the Sky engineer who visited us on Friday 20th October 2023. It was pouring with rain and he spent a very long time trying to improve our connectivity that had been really bad for months. He had to install 2 different cables in the end outside all round our house in terrible weather. Our service is perfect now and I just wanted to say thanks to him for not giving up until he had rectified the problem. ... View more

We exchanged our sky Glass back to Sky Q today and, as a result were unable to connect the Sky Q box to the new TV. we contacted Sky and spoke to a Tech Advisor who unfortunately I neglected to get his name. after nearly an hour we we're finally connected. It was such a relief. But the thanks must go to the Tech Guy who assisted me with such patience. He was so calm and knowledgeable about everything I wanted and needed. I would be most grateful to Sky if you could track down him and pass on my grateful thanks and if possible reward him with internal thanks. Thank you Sky Peter Bateman in Bingley  ... View more

Thanks to Mark in the broadband team tonight, sorting out my Broadband offers and saving me some money! Excellent service a really pleasant guy! ... View more

I wanted to take a moment to thank Marina from the Sky Complaints Resolution Team for the excellent service she provided when dealing with my recent case. Our phone conversation took place on 8th August 2025. Approximately 9 am. From the outset, she was polite, professional, and—most importantly—listened carefully to the details of my complaint. Despite my "agrieved customer" attitude clouding the situation at first (for which I apologised to her later), and leading to me not fully understanding what she was going to do, Marina persevered. She gave clear explanations and ensured I knew exactly what would happen. In an age where customer service can often feel rushed or impersonal, Marina’s patient and thorough approach was refreshing and very much appreciated. She turned what had been a frustrating experience into a far more positive outcome. I hope this feedback can be passed to Marina’s manager, as her handling of my case reflects the highest standards of Sky’s customer care. Thanks again, Marina. ... View more

Hello, I wanted to share how impressed I was with Ian (IST10i hope that's correct) today. From the moment he answered, his friendly demeanour instantly put me at ease. He really went out of his way to understand the issue with my Sky broadband and was incredibly thorough in figuring out the problem and guiding me through the solution. Ian's customer service was more than just helpful—it was exceptional. His patience, empathy, and technical competence transformed what began as a frustrating situation into a reassuring, smooth experience. He truly went above and beyond. Thank you again to Ian for his outstanding assistance—he’s a real credit to the Sky team. Warm regards, ... View more

Hi, I would like to thank my brilliant engineer Thomas who attended our house today to fit our Sky Q box. We had a dilemma with the setup of our other tv's in our house but Thomas helped explain the problems and he even spoke to my son on the phone for a few minutes to provide the options on what could be done. As two eldery pensioners this was a big help as we didn't really understand the issue. Thomas installed our new Sky Q box and even played around with our setup to ensure that we still had freeview  on our other televisions in the house. He is a credit to Sky, thank you! ... View more

Thank you Leslie for sorting out my sky TV contract making it affordable. You established what I am actually using and what I require. Really grateful that I can continue the service in a cost effective way.  thank you Leslie Mrs Smith ... View more

I was on the phone 02/08/2025 to Ahad at the Manchester call centre, and he provided a lovely and calming customer service with amazing support. Really appreciate his patience and understanding and it's lovely to be able to speak to someone like him.  ... View more

A massive thanks to Graham today for sorting out my issues really helpful he couldn't have help me enough really appreciated wish everyone was that nice  thanks Mireille  ... View more

I spoke to her on the 7th of July i believe, or it may have been a day prior. Lori was ever so helpful, i can't sing her praises enough in that regards. Actually listened to what i was saying and found the best deal for me. I thought i may have got some form of text afterwards to feedback though never came through so hoping this recognition reaches her. She was also bubbly and brought her personality across on the phone. ... View more

I just want to thank Anderson. I was planning on switching to another provider but he was able to work with me on setting up a new contract so I can avoid the hassle of switching. He also recommended some excellent features of Sky Mobile that I will definitely look into in the near future when my current contract with an alternative provider ends. Top class support. ... View more

My conversation with the sky agent was 100% sohelpfull made it so Easley to follow  thank you  ... View more

Sol was very polite, helpful and knowledgeable. He helped sort out my TV Pacakge and then called back at a later date to sort my Mobile phone.  An absolute gent and credit to the team.  A great big thank you ☺️  ... View more

I was not sent a customer feedback form after talking to your representative Preetam. He was polite, helpful and patient throughout the call and found us a great deal. I wanted to ensure his first class customer service was recognised as he made the whole process extremely pain free. He needs to be praised for his efforts and I would recommend Sky to friends and family in a heartbeat based on my call today. Thankyou Preetam, I hope this feedback makes its way back to you ⭐️⭐️⭐️⭐️⭐️ ... View more

Just want to thank a scottish lady named Anna who was very helpful with my enquiries.   I lost signal at the end of the call, so i thought this would be a good place to send feedback and appreciation.    Thank you. ... View more

We had an engineer come out to visit us today. He was incredible!! So knowledgeable about the system and managed to solve an issue we have had for over a year, we had an engineer out months back but the issue was never fully resolved. This engineer managed to sort the issue and identify other things in the setup that weren't correct. Unfortunately I don't have his name and never received an email to give feedback so please can you help to make sure the correct engineer gets the praise he deserves  ... View more

I don't have the engineer's name sadly. He visited my address on Wed 23rd July in Edinburgh, and he was so nice. Fixed a couple of problems with our signal - put a new bracket on and sorted the wire, which was too long.  He was so friendly - my son (8 years old) offered him a cookie he had baked (as he is practising for a bake sale for charity) and the gent gladly received the cookie and gave my son a donation for his charity. It filled my heart, the generosity that this gent showed towards my son. It is so refreshing to see this level of service, when a lot of people who come into your home to work, are inhospitable and rude in my experience. He is a credit to Sky!  ... View more

Just wanted to give a huge thank you and shoutout to Jordan who installed my Broadband in the Estover, Plymouth area 22 July 25. On time, extremely professional and polite and explained everything to me clearly. Did the job very efficiently and I was up and running in approximately half an hour. ... View more

Hi, I'm sky customer  i really apriset to [ vishva ]she's really helped lot of about iPad,phone informations, good service, sky alwaysgood,,[ vishva] her patience  i like it "everything is explained well " #stratford sky centre Thank-you 🙌 ... View more

once i got through to a human voice. Daniel talked me through everything i needed, we did get cut off for some reason, but within 30 seconds called me back, and we completed everything that i needed, he explained everything to me in detail and was very profesional in his manner and politness. he gets 5 stars from brilliant. ... View more

So, this was my first experience of setting up home braodband and TV.    After an open box was delivered without my Sky Stream Puck or remote control, I contacted Sky.  I was put through to Adam in the Glasgow Customer Service Centre.  Adam has been absolutely amazing!  He has called me with updates, talked me through digital photo uploads and basically was just so helpful and professional throughout!   I've had a really tough time lately and Adam has made everything that little bit easier for me.    Thank you Adam, I appreciate your help so much.  ... View more

I renewed my Sky package and was happy with the deal agreed with the agent. When checking afterwards it turned out he had given me a load of false information regarding the package and the prices in the account didn't reflect the agreed offer. Trying to get through to Sky by phone is a nightmare anyway and I wasn't happy having to go through it all again. However I got through to Mair in Retentions. She was brilliant! Mair listened to the problem and understood the poor service I had earlier. She said she would listen to the recording and speak to her manager to provide a resolution. She phoned me back as promised. Although it went through to voicemail she gave me a time that she would ring again later to discuss. She couldn't have been more helpful and I was happy with the offer provided. She did everything she promised and my bill was adjusted correctly. I felt valued as a customer and it felt like she genuinely cared.  I hope you will be able to give Mair the recognition she deserves.  ... View more

My sky said that they were cancelling my sky for some reason and I called them. I spoke to a person called Kevin. He was professional polite and resolved my issue within a matter of minutes. Thank you ... View more

Openreach engineer, Kyle, corrected a problem caused by a faulty full fibre installation and put us back in touch with our broadband, landline and Internet TV. This involved a reinstallation of the fibre cable. Such a pleasant, kind and friendly representative for SKY whose service and work was exemplary . Very highly recommended for praise? ... View more

I have recently experienced problems with my Q box not connecting and or not retaining my router password.   Despite several attempts to resolve this including an engineer visit to replace the box, it continued.  So today I called again and was connected to Engineer Aziz (in South London,  I don't have his family name).  I was on the call for over an hour but he patiently worked through various steps until the problem was solved.  I'm not technically adept but it seemed to me his level of knowledge was excellent.  Additionally,  he was clear, friendly and very patient (see above, not technically adept comment).  He didn't rush me and talked me through what was required.  When it seems these days that customer service can be somewhat lacking Aziz showed how it should be.  I hope this feedback reaches him.  And that he is valued by Sky, he's a great ambassador of how it should be done. ... View more

I just spoke to a customer advisor named Faraz, the call ended on the 18th of January around 18:20pm. I was meaning to leave feedback at the end of the call, however I accidentally ended the call. I really hope this feedback reaches him as he was super cheerful and absolutely amazing in resolving my problem!  Please credit this employee for his exceptional service, he is truly a credit to the team and is extremely helpful.  ... View more

I telephoned Sky to help with some issues I was having changing from Sky broadband to Now broadband by Sky. I was put through to Michael and he was brilliant. He listened to the problems that I had and explained the reason for them and what he could do, and what I could do, to resolve them. He was very knowledgeable,  polite and patient, a true credit to Sky. I wish that Sky had more like him.  I am now a very satisfied customer as opposed to a very frustrated one. A BIG thank you to Michael ... View more

I spoke to an advisor on Monday evening (I'm sure his name was Ian) as I was having a problem with my broadband installation.  He was extremely helpful and polite and explained the issue I was having (which required a different lead to the one I had).  He arranged for a super fast delivery of the lead, which came the next day and worked exactly as he said it would.  So refreshing to be able to call for support and get exactly what was needed! Thank you - 10/10! ... View more

I had such a positive experience with one of your customer service agents today that I wanted to write in to ensure they are recognised for their excellent customer care. I called the Irish number just after 9am on the 15th of January regarding our broadband connection not working, my call was answered immediately by Tobi. Tobi was incredibly polite, knowledgeable and efficient. Although they were unable to fix my problem during the call, they completed several tests, identified the fault on the line, which was logged and a request submitted for an engineer, all done in less than 15 minutes. This was by far the quickest and easiest experience I've ever had when calling sky for support. I really hope this feedback gets back to them and their great attitude and work ethic is being recognised by management. ... View more

I just wanted to make sure Mimi got the recognition she deserves for being such an asset to the support team at sky.  I had an issue where my Netflix account on my TV was in a different language and had passwords on- turns out my account had been hacked, and Mimi helped me step by step to fix this, gave me the number for Netflix to contact them, and then arranged to call me back to help secure my sky account for extra peice of mind. All the way through the call she remained positive and kind, guiding me through the process patiently.  I work in marketing and it's very rare to come across people like Mimi who quickly and efficiently solve a problem with a smile.  If I could buy you a box of chocolates I would- thankyou so much for all the amazing service and help, you really reassured me during a stressful time realising I'd been hacked.  ... View more

I have just spoken with one of your advisors (Martin).  Initially I was calling out of anger and frustration on account of sky restricting my services and still not resolving an issue with another account. This was all pertaining to my father passingp away and recently my wife passing away and so a payment wasn't made. Martin was simply excellent. Very understanding and I came away from the phone call reassured and you should be aware that you have an incredible asset for your organisation in Martin.  ... View more

Christina was super pleasant and knowledgeable. Excellent and friendly customer services this morning  ... View more

Spoke to Lori today about my account. Lori was pleasant and helpful in helping me renewing my sky contract.  I told Lori what I wanted and she found the perfect deal.  There was no overselling or pressure to do anything. It was refreshing to speak with someone who seemed to want to genuinely helpful.  ... View more

Thankyou Lori, for your help with my Sky  contract ,your patience while dealing with an old man was heart warming, it was a real pleasure talking with you, thankyou once again. xx. ... View more

hi i like to thank mathew as he was willing to listen to my issuses and checked my connectionand that my tv/broadband was working 100% and he was willing to listen to my concerns and he put my mind at rest and was very very helpful 🙂 😄 ... View more

I would like to let you know that I was dealt with in a professional manner by a man in your technical dept  called Nial (or similar). I  was very impressed with his ability and service in solving my wifi coverage problem. ... View more

  Please could you make sure this recognition/feedback goes to the right department. I would like to leave a score of 10 for Sahana who helped us with our new sky package going forward for 24 months, Sahana is part of the retention team, she was very polite, and professional, and is a true credit to Sky. Kind Regards (Removed) Hi this is sky, Retention department Reference name:sahana Regards, sky. NoReply   Moderator note:  Removed Personal Detail ... View more