Send Thanks to Sky

I had issue with my subscription and payment . I was confused , rang customer care service and met Declan on line who helped me out of the mess . He was very calm and professional in handling issues .     Stephen  ... View more

Colin based in the complaints department was an absolute gent and sorted out my problems so easily. He was very knowledgeable and very friendly. Absolute asset to the company!  ... View more

He did a fantastic job coming out to my house to deal with a broadband issue this week he ran 10 tests to find the issue and maybe not found the fault but he we did try to find a cure to fix sky stream issues he couldn't have been more helpful nice work Simon from Jonathan  ... View more

I JUST WANT TO SAY A MASSIVE THANK YOU TO THE ONLY   SKY CSR DECLAN DKL692   HES THE ONLY ONE FROM SKY WHOS HELPED ME AND GOT MY PROBLEMS RESOLVED AND HELPED ME IN EVERY POSSIBLE WAY.    HES A CREDIT TO SKY AND I HOPE HE GET THE RECONECTION HE DESERVES HES THE MOST HELPFUL SKY CSR IVE HAD IN 21 YEARS OF BEING WITH SKY.    AND A VERY GOOD GUY    THANK YOU DECLAN DKL692     ... View more

Sally in the moving home department of the call centre went above and beyond when I asked if there was an earlier day that we could get sky installed at our new home. She kept an eye all day incase of a cancellation and when one came up for the day we needed she moved our slot. Thank you so much sally you have made moving house a little easier  ... View more

Please send thanks to Michaela based in Glasgow a Customer Support advisor . Her knowledge and help and fairness convinced us to stay with Sky. Thanks again. Brian ... View more

Thank you so much for your patience on the phone and doing everything in your power to get me the best deal. You were very informative and kind on the call and made me feel at ease. I left the call confident and happy to have rejoined sky after nearly 2 years.  ... View more

Hello spoke to Cheree from Sky yesterday to renew my contract what a lovely polite young lady she was, had all the answers to my questions and sorted a great deal that suited me, my call was answered straight away and i was taken through every step by Cheree so well it made such a nice change keep up the good work Sky and thanks again to Cheree. ... View more

After a number of account/contact issues and the normal sparring around contract renewal offers, I finally reached Edwin on customer priority. He firstly listened, then was really helpful, efficient and took ownership of the issue until it was resolved. No continually being transfered or silly quotes. The whole experience made a refreshing change ... View more

I was having problems an I got put through to a technical support team, an had a guy called nick, he was so help and  stayed on the phone so I didn't feel ignored to any questions I had,  which is amazing by the way. I would give him 10/10 all the stars to be honest with you. He was amazing with customer service but unfortunately I didn't get a feedback from for a service I had with him, which got me upset because the service was astonishing if you asked me. Thank you nick for being so patient and understanding my worries an concerns I had. If anyone needs a person like that it would be him.  ... View more

Farhana, the super Geordie. is a brilliant example of what great customer service/experience looks like.  Thank you for everything and good luck with the future   Michael ... View more

Daniel (who worked in Medway on 23/04), did an amazing job! He was extremely knowledgeable and helpful in setting up and explaining what he was doing with our sky q update. I would like to extend my gratitude to him!  ... View more

Thank you to the advisor I spoke to on Saturday 19th April - her last job of the day - 7.45pm UK   I was told I would receive a survey to fill in but unfortunately I have not received one. Which is a shame, because this lady was so helpful and patient and ended up giving me a great deal which absolutely made my day.   Thank you very much indeed from a VERY long standing Sky customer. ... View more

I would like to extend my heartfelt thanks to Dawn from the accessibility team for her assistance with some urgent changes to a relative's Sky account. She was incredibly quick, polite, and knowledgeable, guiding me through every step of the process. Dawn prioritized my relative's interests over financial considerations, which I deeply appreciate.   Her exceptional service reflects either the top-notch training Sky provides or the good fortune of having such a skilled employee—or perhaps both.   I hope Sky continues to support and value Dawn, as she is truly appreciated by those she helps. Many thanks again.   Ben ... View more

George who works in the IT dept sorted out my equipment fantastically, he was so kind, efficient and understanding, even when I didn't understand, what I meant! DPD was dreadful, but he managed to sort it all out amazingly. Then I had the pleasure of Stephen from Broadband tech team, coming to my home, he sorted everything out in mins, found the time to explain the remote features and provided me with a leaflet to help me use my TV better. These two young men made a very stressful time for me bearable, I can't thank them both enough! 👏🏻👏🏻👏🏻 As a past senior manager of a large organisation, I would definitely use these two young men as part of my training dept their attitude is exemplary 5 gold stars from me to them both.👏🏻👏🏻👏🏻👏🏻👏🏻 ... View more

I would like to give David (Scotland) a great big thank you for sorting my bills out and a new contract after trying to sort it out previously with no luck from 4 other colleagues of his.   David promised to sort it out and send me an email when my sky tv package and broadband had been dealt with.   He was efficient had common sense and his customer service were excellent  I have been a customer for 13years and I was ready to walk away after being ignored and a lack of understanding from the others (too bothered on how I would score them from 1 to 10 and trying to give me freebies and double my bill)   David listened was attentive and had understood what the problem was!!!.   Sky could do with more like him.       Thanks again David. ... View more

 Communicated online with a Sky Expert this morning regarding a request to return equipment. The issue was resolved within 15 minutes,  the process was easy to follow and an efficient way to resolve a minor problem.  ... View more

Johirul and Yasin are amazing at their job and so kind and helpful! Also, answered many of my queries and answered in professional and kindly manner. THANK YOU!!  ... View more

I've had 6 weeks of multiple issues while just trying to upgrade my broadband and due to these issues I raised a complaint. After not getting any  resolution to my comlaint I then had to escalate it. I just made a call to your complaint priority team and spoke to Kai. If I'd spoken to him when I had an issue originally with my issues i don't believe it would have got got to this point. I work as a complaints handler for a large online retailer myself and the way he handled the call and recognised what my issue was almost immediately shows how good he is at his job. He's a credit to yourselves and I'm sending this in the hope you'll recognise him for for it and give him the recognition he deserves. Thank you Kai  ... View more

I want to send my thanks to Ashley in the Sky Contracts department. I spoke with him late afternoon on the 18th April and the advice he gave was clear, concise and uncomplicated.  He was, professional, attentive, understanding and polite. The advice he provided was first class and helped me renew my Skycontract with ease.  A first class customer service experience. ... View more

I have been with you  for 18 years  now  and you have always  given  great help and service  and support  when ever I  have  need to contact  you     Many thanks  ... View more

Thank you @Helen  from priority accessibility team for sorting out my sim deal very happy  ... View more

Jenna was amazing with my query this morning, i called on behalf of mum mum who was having billing issues. Jenna was so polite and helpful and went the extra mile to ensure my mum remained a customer if sky and got her bill to £81 from a projected 100 plus. Shes a top advisor and asset to the company.   ... View more

Thanks to JimM. I was trying to contact customer service digital automated system. Then I was directed to community chats. That's were JimM helped me find what I needed from the community to answer a few of my questions. No it's not resolved the mater. Since it a broken connector on the router. Although JimM gave me recognition to my question so late at night. Hopefully someone will contact me on how the equipment can be fixed or replace. So till I hear from sky customer service. Goodnight n thanks  ... View more

I wish to say thanks to Sandra in your scottish centre who helped me save money,plus get a great service etc,she was a great help and lovely to talk to,she deserves a payrise ... View more

Spoke with Henry on the phone who sorted out my bill. Great service,  friendly and helpful.  ... View more

Hi Ash  i just wanted to send you a big thank you, in acknowledgment of the support recieved from yourself.    For the first time in a long time, i felt a sky member of staff, not only listened but truly heard my frustration,l. You took the time required to investigate the matter accordingly.    you also followed through with your promise to to keep me update.  truly appreciated.  customer service at its finest.  Thank you        ... View more

Mert was patient and helped us through with all of the issues we have had. We are very grateful to him. ... View more

Hi Thank you to Leigh our amazing Sky engineer who installed our Sky Q upgrade on Sunday 13th April (appx 4pm). Friendly and good at your job. Five stars! We hope you enjoy your deserved holiday in the Sun! Thank you. ... View more

  Hi I would like to recognise the outstanding customer service I received from Johanne (Jyh_ _) on Saturday 12th April (2.30pm appx). I was impressed by her  knowledge and appreciated her ability to explain your services so they were easily understood. She really demonstrated she cared about the customer. Please give her the recognition she deserves because diamonds like Johanne  are rare and  why customers like me stay loyal to Sky. Thank you. ... View more

My mum had Openreach come in and sort out fill fibre. From that moment she could not make outgoing calls, we had to keep calling sky on my mobile when I went to mum's as she's disabled. She needs her home phone. It took till 11th April on a call when a lady absolutely went above and beyond, asking us to turn it all off for an hour, and guess what. It all came back on and she had outgoings calls on her landline! I don't know the ladies name but she was absolutely fantastic. We made the call on 11/4 at 14:33 lasting over an hour, and we really want to reach out and say thank you. We've tried getting back through to her but can't. She deserves to know she has sorted this problem. Please let her know. I'm happy to share more info with sky in private. ... View more

Sharon helped me with a new broadband contract today,I would like to pass on my thanks and say she is a credit to your company,   Very helpful,kind  and patient,a normally stressful call made easy today,Thankyou Sharon   ... View more

Well my husband James and I phoned initially to cancel tnt , which was no problem, the customer service person we spoke to was called momhmad he had to phone us back as due to issues but he phoned us back he was calling from India and it was 12midnight we were his last call but he is the most pleasant and polite person we have ever spoken to he was so genuine, so so helpful, and nothing was any trouble, such a pleasure talking to him and he got us a great package and was so clear and we really can't express how much we appreciated his time and understanding,  h should be on commission his telephone manner is sublime, outstanding , 100% , thank you so so much momhmad enjoy your week off , James and Arleen  ... View more

I've had an absolute nightmare switching from Virgin Media to Sky. I went through One Touch Switch, and everything on Sky's side went really smoothly. But lo and behold Virgin continued to charge me... I call them up (multiple times, getting hold of Virgin is horrendous) and am told that Sky didn't tell them I was switching so not only will I be billed for the upcoming month, but I'll also have to give Virgin 30 days notice, which I'll also have to pay for. Thankfully, Sky offer a credit scheme for people who switch over to them but are charged by their old providers to leave. But I was having a bit of a problem getting information through to the Sky switch team by email. I rang Sky customer service and got through to Declan. He understood the situation exactly, discussed it thoroughly with me, sent me a text message confirming our chat and next steps (while he was on the phone to me), sent a message to the Sky switch team to chase them up and gave me advice on what to do next. Very pleasant chap, really friendly, helpful and knowledgable. The complete polar opposite to my customer experience with Virgin! If all customer service agents could be as good and professional as Declan, life would be a lot easier! Being able to deal with someone so helpful really does make a difference, especially when you're already stressed trying to sort an issue out. Thanks, Declan 🙂  ... View more

Just like to say a big thank you to all the people who have pushed my message forward  highlighteing  there are adverts on paramount . And making  sky  know we are not happy about having to watch a advert every 10 minutes  🙏🙏 ... View more

I sent a message previously to Lindsay in your Complaints dept but not sure it was passed on. Once again, I wanted to make sure she was thanked because she calmed me down after I had just dealt with your loyalty team member who left me feeling very angry and hopeless with my query. Lindsay put my mind at rest and put everything right for me. This was around a week ago. Thankyou ... View more

No one has come out and fitted my WiFi they said an engineer would come out and set my WiFi up on the 3/04/25 and no one showed up then they said an engineer will come out on the 7/04/25 and again no one showed up and I've paid for it but no one has fitted my WiFi so it needs sorting bc I have a daughter who likes watching baby shark and she can't watch it bc sky haven't bothered to come out  ... View more

Dear SKY, since you came on the scene in the early 90s you have worked tirelessly to ruin the game that generations have loved. The game of football. How have you done this so well and so swiflty? Well , it's simple really. You have charged significant sums to access a service which provides liitle in the way of original or skillful content and rather preyed on the gullible working classes to part with their essential monies , better used elsewhere, to watch their team ply their art.   What has this resulted in ? A 'Permier League' that is effectively a 'closed shop' with teams that come up doomed to go down and a 'title race' that is between the same 2 or 3 clubs every year. About as exciting as a dead fish.    So who are my thanks intended for ? I imagine firstly the Murdoch family for being so ficussed on money profit that they have not had time to thknk abot the community and social asset they have runined and secondly the faceless, corporate call centre that is 'SKY' who have no interest in my 'satisfaction' as a customer.   I have been a customer for 25 years which by my estimation is 25 years too  long and I regret every single pound that I have give you to ruin the game that I love. So, thank you SKY. Thank you for absolutlely nothing.     ... View more

Hello there Derek Michael O’Brien here I am a sky customer since 2006 and I absolutely love the service that sky provides which is outstanding. Sky Q is the best product ever to be launched on the television market in my opinion the ability to record programs Fast forward and rewind adverts et cetera with 2nd to none. in my opinion a rethink of the sky TV strategy beyond 2030 needs to be considered while I understand the merits of switching to broadband only television services there are quite a number of drawbacks. During a recent review of the sky glass product there are a few reasons why I personally Would have to consider leaving sky Ireland if the option for TV services was via broadband only. Number one of these is as stated in the beginning sky class does not allow you to pause record or rewind your TV programs currently like sky Q does so in my opinion it is imperative that sky Q is kept on the market for as long as possible. The second reason why I object to broadband only TV services is that throughout this country there are areas particularly in my own county of Clare where the quality of the broadband is quite poor and as a result if there was a broadband only option for TV viewing and my Internet went down. I am I'm sure many other others would not be happy with this. As a customer that has been with you almost 20 years and value the services that you provide I urge you most strongly to reconsider this decision to go to broadband only TV services after 2030. Not withstanding these issues that I have laid out let me again say how extremely happy I am with the service that sky provides me as a customer and I'm sure I am valued. But failure to take on board the points which I have raised will result in me having to take my business elsewhere within the next couple of years   please consider all that I have said very carefully   your sincerely and gratefully Derek Michael O’Brien sky customer since 2006   ... View more

I'm trying to get my channels restored  and I'm in credit on my account, due to late payment I'm being punished  after 10 years as a loyal customer. I was being charged for channels  I didn't want and didn't have, that was reason for the late payment.  ... View more

18/3/2025 Time  approx  1445>Jessica is the Person: Problems with Mobile calls dropping. Thanks to Jessica We did a complete Reset of my system. It became obvious very Quickly Jessica was very Interested in her job helping me to solve my problem? explained in detail what, why, which is unusual. I am a sky customer  23Years. Jessica asked very pertanent questions some I had never been asked before? took control of the problem. On completion give  comments on going forward move WIFI Extender,Moniter, report back if problem continues etc etc? Sent links for  my perusal? I respectfully Insist Jessica is commended/Thanked for a job well done ... View more

I have been on the phone for over an hour and three quarters, trying to renew my contract.  Passed from one department to another and then back again.    Please improve your answering timescale or hire additional staff to cope with the demand.    NOT IMPRESSED ... View more

Earlier tonight I called as I'd had a message saying I would be charged for not returning some equipment following a broadband upgrade. I'd been unable to as the returns service wouldn't generate a returns label.   The young man on the phone was extremely helpful, and took maybe 15 minutes filling in a form to fix some errors behind the scenes on my account. He's sent the issue on to another department and will chase it when he's next in work.  I got the impression that he provides that high level of customer service every day. Really impressive, thank you  ... View more

One of the Sky engineers came to my house to help fix my Sky box as it was having a lot of problems for some time right now resulting in the TV not working for the past few days.. He was really helpful despite it taking around a few hours and he was fasting as it is the month of Ramadan and he was still very polite and patient. Really fantastic service from him!    ... View more

After buying new phones and swapping to sky my husband was having problems keeping his old number . This went on for a week , ringing every day and speaking to at least 3 people every time , basically passed around. On the Friday I was eventually put through to Caroline . I admit at first I was angry and took it out on her but she kept her cool and was always polite . She eventually managed to sort out what the problem was and deal with it . She gave us a timeframe of when things would happen ( they did ) and I would just like to say thank you Caroline .  ... View more

I spoke to a lovely guy based in Glasgow, he was Polish but didn't give me his name it was around 1.30 this afternoon he stayed on the line with me until my issue was resolved, he was fabulous so helpful and chatty, I just wanted to say a big thank you.  Samantha martin ... View more