Send Thanks to Sky

srob55 · ‎28 Mar 2018

Hi Called Sky to day to change part of my TV package and spoke to Joshua who was really helpful. I mentioned I was going to change my broadband and he said to talk to customer retentions first before I made changes to TV and put me through to Arbaz in CR who was brilliant! I wanted to give immediate feedback in the survey but it didn't connect so hopefully it can be done through here. He took me through my TV package and saved me money and then sorted out sky fibre for me at a good price. I have been a customer of Sky for nearly 20 yearrs and this was recognised right at the beginning of the conversation. Arbaz also pointed out the different deals I could get by committing to a contract and those I could get without committment. At all times he stressed that nothing would be difficult and that he would not try to sign me up for products I didn't need. I felt he was very fair in his approach and receptive to my needs as a customer. He was one of the best agents I have spoken. Excellent service from him.

JR125 · ‎27 Mar 2018

I have had multiple difficulties with my internet connection over the last few days and Lesley from the Broadband Technical Team in the UK dedicated over an hour of her day to try and help me resolve the issue from several fronts. Although it resulted in an engineer being called out, I could tell that was deeply vested in the situation and was going to all lengths to satisfy the customer and I believe that she should be recognised for that effort. Jeremy R

Anonymous · ‎26 Mar 2018

On sunday 25th march i had a engineer out to install my new sky q box. I just wanted to say thank you to Michael for being so friendly and helpful. He even took his shoes off at the door which I thought was very polite of him stepping into my new home. Thank you for such a friendly service!

JoH50 · ‎26 Mar 2018

Massive thanks to Emma at customer services (18.10 on 26/3/18) who has sorted out some probles that occured with my account. Polite, friendly, efficient and most of all a happy outcome. So nice to have things made easy. Thank you 🙂

Anonymous · ‎23 Mar 2018

Please can you pass my Thanks to Charlie in homemovers. What an asset he is to your company. please pass on my thanks

Anonymous · ‎22 Mar 2018

Hi, I spoke to a few of your agents today but two really stood out they went the extra mile to resolve my issue. Their communication skills were fantastic they where both exemplary examples of excellent customer service agents. They where resolution and customer service focused. They where professional and personable. I don't usually go to the effort of making such remarks but I really felt their service needed to be commended. Thanks a million to both Ryan's I spoke to today, you really restored my faith in excellent customer service

Katkiss13 · ‎19 Mar 2018

Dear Sky Team This early evening I spoke to someone in telephone support who I believe was called Carol (although I might have misheard!!). I was changing my address details and booking an engineer. She was super friendly and we had a great chat while we sorted it all out. Her freindly and easy going character made our long phone call much less tedious than it could have been. Theses days people are so quick to moan and seem to have an inability to praise and say something positive even if all you get is a laugh or a smile. So Carol (or ? If I have got your name wrong) I’m am very much hoping you get to drink a lovely cocktail on a fabulous warm holiday this year. You like all working mothers truly deserve it xxxxx

Anonymous · ‎19 Mar 2018

Just moved from BT to Sky for phone & broadband following insane price increases of 8% last year and 25% in January. Was expecting a difficult transition but no, none of it. Sky service was all working shortly after 9 this morning. Such a different experience from last supplier who, even now I've left, continue to be unhelpful. Thank you Sky, an excellent start.

Christopher+McC · ‎17 Mar 2018

Hi. I recently had help from a sky employee who helped me arrange a replacement broadband router who was very helpful. I didn’t receive the feedback invite but credit where credit is due. Too many people run people down. Chris

Anonymous · ‎16 Mar 2018

I Just spoke to someone called Mark in the broadband cancellations department. I must say he was extremely helpful and an absolute delight to talk to. He is an asset to your team. I recently find myself in a position of having to talk to lots of CS teams from different companies, this is the best CS I have recieved in a long time. Not only did Mark help me sort out a better deal, he also introduced me to sky pay monthly contracts and was very patient while I tried to find out whether it was possible for me to change contracts yet. I hope this feedback gets passed on to him and he is rewarded somehow for his excellent phone manner and CS skills. Best wishes, Victoria.

Anonymous · ‎15 Mar 2018

Due to have Sky Q TV installed tomorrow (Friday) and had the confirmation email of a pm visit from the engineer I requested when I signed up. Received an SMS telling me the engineer would be arriving 9am. No option online to change this so had to call customer services. The person in India was very polite but could not seem to grasp the fact that nobody would be at home am. In his favour, after much frustration, he did eventually put me through to Sky Q tech services in the UK. I spoke to Andy Smith who was fantastic and dealt with my problem. Even gave me an exact time when the engineer will arrive. Fantastic service from Andy and a big thank you to him. My partner wanted to cancel the whole deal including the fibre broadband we also ordered. Said the hassle getting through to speak to someone and then the hassle getting it sorted was not a good omen for future problems. Andy has restored our faith in Sky. Your automatic customer service helpline sucks. Got stuck in a loop telling me to go to the website to change my appointment time for engineer visit. No option to do it though. Ditch the stupid auto system and just let us get through to a person who understands the problems we get.

Anonymous · ‎13 Mar 2018

I would like to say thank you to Darren for his helpful, positive and very polite attitude in answer to my questions (regarding Sky broadband signal in NR31 area) during the conversation over the phone tonight! I will recommend Sky services on basis of my continuing positive experiences as a Sky customer over a good number of years. Kind regards Olga Stubbs

Anonymous · ‎12 Mar 2018

we have just had a dish and our box re adjusted at our new address. the engineer was C hris who was not only very helpful with all the information about the set up but was very respectful towards our property wearing overshoes in the house. his manner was very pleasent . a real good advert for SKY engineers.

lisauk7 · ‎08 Mar 2018

I would like to say a massive thank you to the sky engineer who come and helped me today he was called leigh. He went above and beyond to help me resolve my problem. Listened to me and found there is a problem when the other 4 engineers who have come to me have said no problem found and wasnt interested. This guy deserves to be rewarded he is an absolute credit to sky and restored my faith in sky! Id love to hear he got praised by sky and they aknowleged my compliment to him! Thank you leigh!

Bismark11 · ‎05 Mar 2018

To the broadband team have had problems with Sky q and mini box for weeks. Contacted Sky got through to team that sorts problems guy called Garry talked me through stuff. we found booster had not been working for weeks he talked me through what to do he was BRILLIANT this guy deserves praise know end on his knowledge 5* service friendly polite and knew what he was doing WELL DONE SKY TEAM

PaulGSmith43 · ‎05 Mar 2018

I wish to thank Sky for their very quick response when I had a problem accessing some channels that I had paid for. They passed the problem to the Manager and it was quickly resolved

Anonymous · ‎01 Mar 2018

I have just used the sky chat online and it would not allow me to submit my feedback. It was a great service and my service adviser nishant was very useful. Great service

Anonymous · ‎28 Feb 2018

I was transferred through to a lady at 7:30 pm today who was super. I can't remember her name and unfortunately I didn't agree to the survey the second time as I had been cut off from my previous call due to the cold weather and was anxious to get through. I made a bill payment and changed my DD details. She was so friendly and chatty and I felt I needed to send this message as I couldnt complete the survey at the end of the call. Her customer service is 10/10, I'm sure her name began with M, shes from Derry, but may live in Letterkenny, and I would like this feedback to be sent where it needs be. Very happy with the service.

Anonymous · ‎28 Feb 2018

Hi, Just a quick thanks to a lovely lady called Faye who I spoke to today at about 3pm, her patience and determination to help me out went above and beyond, cheers Faye your a star 👍

JJ1 · ‎23 Feb 2018

I have to say thank you to Sky Firstly for their fantastic Golf coverage with the best commentators by far on TV. Sarah and Nick are brilliant. Wayne, Rich and Butch are so knowledgeable. secondly Cricket coverage is outstanding and the best commentators anywhere. Thank god for Sky’s coverage of golf and cricket.

kath1234 · ‎23 Feb 2018

Changed to sky mobile. Craig was so helpful. Nothing was too much trouble for him and my changeover from Vodafone went very smoothly. Been with them for about 25 years so I wanted to keep my number. No problem, all done. Thanks Craig.

Anonymous · ‎23 Feb 2018

Hi, I just want to say very very thank you to Earl he was my adveiser in Huddersfield Kingsgate to set me up with a new contract with sky Q. His ID is 056819, I give him a 10 for his perfect help and setting up Sky Q deal. He was patient, friendly and accurate. Plesase make it happen that he recieve his feedback, I promised. I would. Also too Dave the Sky engineer who was here today to install Sky Q. He was also patient, friendly and accurate. I give him a 10 as well. Thanks to both of them for there assistance. Kind regards El 12

CliffHodson48 · ‎15 Feb 2018

on tuesday13th feb an engineer came to me he was called trinity (fs4078) he was absolutley 1st class changed my sky q box explained everything inclludng about sky vip and checked my mini box found it wasnt getting a proper signal so fitted a booster box he was a credit to your company 100% 1st class he can come again anytime Cliff hodson

Anonymous · ‎10 Feb 2018

Never recieved a survey to give feedback but i would love to give thanks and positive feedback to kerr and meryl they have been amazing and very helpful and deserve a bonus in there commitment to making sky customers happy and i felt they went above and beyond to make sure i was happy in moving my sky and broadband to my new house. Thankyou so so much

Woro · ‎07 Feb 2018

Thanks Cathay for all your help superb service

Anonymous · ‎30 Jan 2018

i would like to saya big THANK YOU to a Scottish man named DOUGLAS i spoke with regarding my upcoming change of address. He was calm, efficient, helpful and sorted all the issues. Nice one.

Amanda10669 · ‎29 Jan 2018

Thankyou to the engineer who came to fit our Sky Q today. Sorry I cannot remember your name. You was very helpful, friendly and supportive! Thankyou once again for being paitent.

Ricma9 · ‎20 Jan 2018

I would like to thank Sarah, who I spoke to today regarding my sky package. She was very helpful and gave me a great deal. Very happy

Graham+Jackson · ‎20 Jan 2018

I'd like to say a HUGE thank you to Alex who came to install our Sky Q on Thursday 18th January. He was so thorough and helpful, explaining everything that needed to be explained and went the extra mile to ensure we had everything that we needed. One frequently hears bad things about Sky (and some staff) but I would sincerely like to reiterate my thanks to Alex for his work last Thursday.

Anonymous · ‎18 Jan 2018

Hi, I would love to thank the lady who helped us out today! I believe her name was Justine (?) in the Edinburgh call centre (happy to provide more info to help track her down.) she really was amazing. She was so knowledgable, polite, patient and kind. We had her on the phone for probably about an hour and were passing her back and fourth so she could answer everyone’s questions. She was so calm and attentive, gave us all the information we needed and we left with a deal we are more than happy with. People like her (and the guy who put us through to her who’s name I really cannot remember I’m afraid) deserve high praise for the work they carry out. We called with the feeling that we might leave sky and finished up feeling valued and positive about the next 18 months. So please help us to pass on our thanks. 😊

Faduma · ‎10 Jan 2018

I had the pleasure of speaking to a Scottish man named Calum from Livingstone, Edinburgh. He helped me find the perfect plan for me, and saved me some money. I was ready to leave Sky, but he ensured I stayed. I honestly believe I would have left if it wasn’t for him. He was very patient, and so informative! We ended up speaking for almost 2 hours and he answered every single question I asked him; even going to online forums and speaking to managers to answer my questions! He went above and beyond! I even put him on speakerphone whilst my family and I decided what would be best. He was part of the family for a couple of minutes, and the kids shouted “bye Calum!!!” to him when the call was coming to an end. 🙂 I can honestly say, Calum gave me the best customer service experience ever. Amazing, 5 stars, 10/10, 100%! 🙂 Please make sure the feedback gets to his managers and gets back to him, he deserves to be recognised for all his hard work.

Anonymous · ‎04 Jan 2018

Thanks to Mark, excellent job, friendly and professional job! Whole family happy 🙂 Toni green

Anonymous · ‎04 Jan 2018

Thanks to Mark, excellent job, friendly and professional job! Whole family happy 🙂

David+M47 · ‎04 Jan 2018

Shortly before Christmas we had a visit from a Sky Engineer, Luke. I would particularly like to thank him for all his hard work, his patient explanations and his pleasant manner.

SHORTALLK · ‎29 Dec 2017

I rang sky this evening (friday 29 december at 9.30pm) in regards to a problem with my sky cinema. Unfortunately i didnt catch the gentelman's name but it was the customer services department. He was extremely helpful and very lovely to talk to. Thank u very much for all ur help, Regards Kirsten Shortall 😁😁

Anonymous · ‎19 Dec 2017

I wanted to give a MASSIVE thanks to the Sky person i spoke to today, his name was Dave. Not only was he very understanding and explained everything to me, he was patient and talked me through everything to get my Internet back up and running! I was extremely disappointed that the previous two Sky employees could not do this, and ended up being without internet for longer than nessecery and had a router sent out when this was not the problem! I found the first man i spoke to extremely rude and dismissive, and the second women hard to understand. DAVE however was very patient and his customer service really made my day, he even called me back later in the day to make sure my internet was still up and running! This really does mean a lot, Thankyou so much to Dave, he definately deserves Employee of the month, a Christmas Bonus or at least a Cheeky Bottle of Wine!! Thankyou!!!

ants · ‎13 Dec 2017

Thanks to sky for an excellent broadband service! something that a rival company could not deliver we had our Christmas present early! happy Christmas! To all at sky! from a very happy customer😊

Anonymous · ‎12 Dec 2017

Hi. I recently phoned sky to discuss my package and spoke to a customer service agent call Kayley. I was hoping to get one of the texts to be able to provide feedback straight after the call but it never arrived so I’m sending this instead, hoping it finds its way! I called on Nov 24 and kayley was fantastic. She was helpful, personable, friendly and helped to find the best package for me and my family. Best, Paul

Anonymous · ‎12 Dec 2017

THANKS Sky for providing the platform to host BT SPORT channels showing THE ASHES 2017 Live. As a dedicated fan of the greatest sport ever CRICKET I have been following & enjoying the AUSTRALIAN CRICKET TEAM ( 2-0 ) taking on the English cricket lads with much success. Excellent commentators with expert cricket analysis including the "controversial" Geoff Boycott AUSTRALIAN MASTER Batsman & Captain STEVE SMITH and his wife Dani

Marsdj · ‎11 Dec 2017

I wanted to say a massive thank you to Shanice who helped me with my account today. Properly good at customer service!!

Anonymous · ‎11 Dec 2017

I rang up customer services regarding payment of my bill and restoring services (8/12/17) I spoke to a gentleman named Phillip, I explained the situation to him and he said he would do everything he could do to help. To restore my services a few things needing confirming first with a manager, unfortunately Phillip couldn't get hold of them straight away, he took my phone number and told me he would ring when everything was sorted. As this was taking longer than expected I had a courtesy call just to say he is sorting it, shortly after another call to say everything was finalised. This was exceptional customer service, very friendly, assuring and professional. He is a credit to the Sky team.

Anonymous · ‎09 Dec 2017

I had a bad experience in October whilst trying to renew my sky package and was determined to cancel. I phoned cancellations in November and spoke to a real nice guy called Chris who sorted me out with a great upgrade with a good discount . Yesterday I contacted the technical department because of issues with broadband connection and booster I spoke to Danny , who spent over a hour and a half sorting out my issues . He was extremely patient as I'm not brill with this kind of technology. Both these guys were very helpful courteous and made me feel at ease. They are a credit to Sky and deserve praise for their efforts and attitudes

Anonymous · ‎07 Dec 2017

We had problems with our broadband for weeks. I called sky on Saturday afternoon 2/12/17, and spoke to Declan, he was brilliant, he was very patient with me as I was also trying to juggle my 11 month old, and switch things on and off. He kindly posted a new splitter out, after figuring out the problem. He didn’t try to hard sell stuff just outlined my options. Declan is a credit to sky, you are very lucky to have him.

Anonymous · ‎03 Dec 2017

Our Internet had been playing up so I had to phone up to solve the problem. I was expecting the normal boring conversation with broken english while someone from the otherside fo the world tries to fix your internet. I spoke to Damien (employe ID 4ea58) and he fixed the problem, which I was expecting but he made the conversation very enjoyable. His approach was very friendly and made waiting for an internet connection test more like catching up with a friend. Please make sure more people at sky have his approach and give him a pat on the back for making your customers happy with the service. Cheeky bugger did try to sell me Sky TV so while he was being friendly he was still still focused on doing his job!

Anonymous · ‎03 Dec 2017

Hi I would just like to say a big thank you to Michael who I spoke to yesterday regarding my upgrade and change in my account with unlimited fibre, a survey wasn’t sent out after our conversation and I feel I need to write and praise the guy. He was very helpful from start to finish and nothing was enough trouble for him when explaining things that I didn’t really understand, things like this go a long way and he really is a credit to Sky to have someone like that working for you. #gratefull #thankfull #brillinat, I hope you get this back to him for me please. It was Micheal I’m tne upgrade department, I spoke to him on Saturday 2nd December around 15:30

Anonymous · ‎30 Nov 2017

Called to order new sky box. First last I spoke to was really friendly helpful and one was ordered. I also wanted to downgrade my sports package and was put through to ANABEL who was also amazing and I ended up not cancelling. I spoke with 3 ladies Heather and Anabel but can’t remember the other one. Please let these ladies know it made what is usually an awful experience calling large switchboards a pleasure

Anonymous · ‎29 Nov 2017

I rang sky today to discuss an upgrade, and went through exactly what I needed, to get to the final stages of booking the installation, to then be disconnect (Skys fault not mine) . I called back and spoke to different team member (Sean) to be advised that my order was cancelled, but no further notes about what I had agreed were on the system. After speaking to Sean at lengths about my requirements it became apparent that during my initial call I had been misled with what would be best for me and I also realised that they had not relayed some of the information that they were required to. However this is to give positive feedback about Sean who clearly cares about his work, who was extremely efficient, honest, informative and articulate and provided me with a level of service that was to the highest of standards. I cannot express my appreciation enough at the way he dealt with the situation, by actually listening to all that I had to say. He turned an unhappy customer into an extremely satisfied one. He is a real credit to this company. So thank you Sean - you're a star!

Hays84 · ‎28 Nov 2017

Hi we had sky moved to our new house today. I wanted to say thank you to our engineer Curtis. He arrived on time, was polite and friendly. He helped me with all of my questions and showed me how everything works. Can someone please pass on my thanks. I live in Coventry and it was this afternoon about 1.30 ish.

Anonymous · ‎28 Nov 2017

We should like to thank Team manager Adam Thomas and engineer Dominic FSS 795 for the wondeful servise they have given us getting our SKY Hd up and running again. We had previosly three engineers visiting us neither could solve our problem.

Anonymous · ‎27 Nov 2017

A big thank you to Ellis in customer services what an asset to your team. He was polite friendly and really helped me sort out my sky charges for moving to my new home. You helped me give my children a better Christmas. Thank you so much 🙂

Anonymous · ‎25 Nov 2017

I spoke to an advisor called Ian today on the retentions team. I must've hung up before giving the feedback about how he was! Wanted to make sure that this positive feedback was sent. Ian was very friendly, polite and helpful Importantly to Sky he managed to keep me on as a Sky customer!

julia3 · ‎25 Nov 2017

I would just like to say a massive thank you to Joe from the deals and packages department based in Glasgow. I phoned up to see if there was anything he could do for me regarding bringing down my monthly payment as it was about to increase. Joe was very helpful and friendly and managed to offer me a better deal along with introducing me to Sky mobile as well as adding on Sky movies to my package at a better rate. I am very impressed with his customer service, it's nice to deal with someone on the end of the phone who was so helpful. Also I wanted to add that I am having to leave a comment on here as the customer service survey never came through on my e-mails so I hope this feedback reaches him.

Anonymous · ‎25 Nov 2017

I’d like to say thanks to Jeff who installed my Sky on 16/11. He was very courteous and made the extra effort to ensure that we were happy with the service. He listened to our concerns in having wires on display and did an excellent job in concealing them making sure they were the same colour as the fascias and guttering. He made sure that everywhere was clean and tidy once installed. He even took the time to explain how to use Sky Q. I would be grateful if you could pass on the thanks to him or even reward him in some way. Please let me know if you need any other details. Thanks. Paul.

Anonymous · ‎24 Nov 2017

Just wanted to say a huge thank you to Karen Mancini who went absolutely above and beyond in helping us to get appointments for tv installation and to get our broadband fixed. So understanding so helpful and kept calling back to make sure we were getting the best service possible! Give this woman a pay rise she’s amazing!

Anonymous · ‎24 Nov 2017

I would like to thank Mark from resolution/cancelling team for sorting out my package and billing! I have been having issues with sky since originally signed up end of august, with wrong engineers being sent out, to being overcharged £160!. Mark spoke to me on Wednesday and referred my problem on to relevant team. Mark promissed to call me back on friday, which he did. There was still problems on my account and billing but after 42 minutes on the phone everything was sorted. Correct bills and correct refund/credit. Thank you Mark!

newmacharloon · ‎23 Nov 2017

i was on a chat today with a sky representative to cancel sky. They managed to get me to stay with sky thanks to their endeavour. I cannot remember the persons name and the feedback survey never appeared at the end of the chat. Hopefully this feedback will reach them as i cannot thank them enough

Sunny2014 · ‎20 Nov 2017

I would like to say a massive thank you to Kerry. Wasn't looking forward to calling to discuss deals but Kerry was friendly and upbeat from the start. Got an amazing deal and tons of fabulous recommendations for sky box set must-sees. I've been with sky for 13 years and customer service is second to none. Another very happy customer - here's to the next 13 years!

Anonymous · ‎16 Nov 2017

Was planning on leaving Sky for Virgin. Spoke to Scott in the cancellation/retention team. He was great, and should be regarded as a valuable member of your team. He was not pushy at all, fully understood what I was not happy about and valued my long term custom. He was able to offer me a deal that although didnt beat the price of Virgin was much better value for money which I am very happy with. Thanks

Anonymous · ‎16 Nov 2017

Hi, i just wanted to say a huge huge thanks to two people that I was on the phone with today calls John and Mary. Working in management in the Retail sector, I know that appreciation and recognition is something that nobody tends to feedback. First of all they were great at making out my country northern Irish accent which never happens!! But in all seriousness although I made a mistake in the order and couldn't unfortunately receive broadband in my area, these 2 could not have been nicer and more helpful. I will definitely advise everyone to Sky even though I'm not a customer but will definitely think of getting the Skytv now after my fantastic experience! Well done and huge thanks! April x

Anonymous · ‎15 Nov 2017

I have had many issues with Sky over the years, however, nothing like the past few weeks. My partner and I have been with Sky just over 9 years now. Last week I was completely adamant following several bad calls with Sky's advisors - one even terminating the call, that I would not be staying with or recommending Sky. However, I spoke with an advisor in the the Newcastle office, his name was Anthony. I explained the issues I had faced and the way I had been spoken to by previous advisors. Anthony apologised for their actions and said that he would resolve the issue. I cannot put into words how helpful, polite and knowledgable he was! He called me back when he said he would and resolved all of the issues. He even put a reminder in his calendar for when he returned from his annual leave to check everything had gone through smoothly! He did not disappoint and called me back - unlike other advisors. I really think his work should be noticed - he is definitely an asset to Sky! For these reasons I will be staying with Sky and I have also recommended my mother. Many thanks and best wishes, April.

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