Send Thanks to Sky

Had a problem with my SIM card so I contacted sky and spoke Manoj. Manoj went above and beyond to help me out, I even came away with a new phone which he helped sort out ,absolute credit to the company so thank you Manoj.  ... View more

I am a Sky Broadband customer and took up an offer for the sim only mobile service being a "light user". I am not certain if I can name the individual concerned but his initial is "A". I will keep it short but he was extremely helpful in explaining the situation-understood my circumstances and advised a method to retain my number which I had transferred.   ... View more

Wanted to send my thanks to Derreck (I believe his name was) for his customer service - he couldn't do enough for me and ensured that the payment for my credit agreement went through without issue. He asked me to participate in a survey after the end of the call, but unfortunately the call was disconnected before it loaded. Regardless though, it would have been 10/10 for everything and he is a credit to the sky call centre team. ... View more

I've just got off the phone with a lady from your call handling in regards to my broadband ( 6/02/25 at 2:28) I cannot for the life of me remember the name of the lady but I just wanted to say thank you so much again for how the call was handled, the kindness,help and compassion given to me during the call. You've truly put a smile on my face and it was so lovely for once to have someone who genuinely cares about and wants to help you with any issues.  As I can imagine it's very hard doing calls with customers especially when they are unpleasant so THANK YOU !!! You are a credit to your job. From you fellow ASD phone twin.  ... View more

I'd just like to say that today (06/02/2025) I have signed up to Sky to consolodate some of my Bills across multiple Services. I spoke with a Customer Services Rep based in Leeds/Bradford called Dan, I was awaiting a feedback survery but as of yet this hasnt come through and before I forgot (as is my way) I just wanted to send an email to let you know how good he was. Thorough, genuine and an absolute pleasure to deal with on the phone, he sorted everything and went above and beyond to ensure it was an easy journey for myself from start to finish. An absolute asset to your team and I would love for this message to reach him. I can provide SkyID and Tel Number in order to identify my acc and the phone call easier if needs be. Thanks very much Dan, I hope you receive the recognition and all the best for yourself in the future!  Take it easy, Chris. ... View more

We had a 20+ minute chat with Shelley tonight (after issues with your system this morning when trying to do similar). Shelley was fantastic. She listened, understood and worked out the best deal moving forward for the 3 Sims we have with Sky. Thankyou Shelley - a credit to Sky and pleasure to deal with!!   Allie and Lorna   ... View more

Everything went wrong when we were switching to full fibre. From orders not going through to open reach putting it in the wrong place.  I got through to a man called Memo who said he would assist until all issues were sorted. He contacted open reach and pushed until the problem was sorted. They came back the day after he contacted them and sorted everything exactly as he had told them. I missed his call back to check everything had been completed. Thank you Memo you really are doing a great job.   ... View more

Special shoutout to Junior from the inbound sales team. They worked through so many possible options for me and helped me sign up, so I think they should be recognised and appreciated. Cheers to Junior for their exceptional customer service, we spoke on the phone today at 7pm til 8pm and it was a very noteworthy because you made my experience truly delightful. Your professionalism, patience, and willingness to go above and beyond did not go unnoticed which is why I wanted to send this and say you are the reason I'm with Sky. The conversation was flowing, engaging and we had a few jokes along the way... A true credit to the team, I'm grateful for your assistance so cheers once more Junior, I hope you get this extremely positive feedback. ... View more

Good afternoon - I contacted Sky VIP loyalty on 31/1/25 (14:28) and spoke to a lady called "Michaela".    Her service was superb, very clear and concise. understood my points and assisted each point individually.     She was polite, jovial and efficient. Customers can easily complain but few send positive feedback.    Personally I feel she is an asset to your business and wish her success.   hopefully she will be recognised for this feeedback.   kind regards   Mark Hibbs  ... View more

I got put through to Ashley in the loyalty team this morning on the 31/01/25 around 9am, who helped with my mobile and tv questions. She couldn't have been nicer and more helpful - I phoned up thinking of cancelling my phone but she worked out a deal that suited perfectly! Wanted to ensure she is recognised in case the feedback email doesn't come through.  Many thanks  Emma  ... View more

Called to reinstate my social tariff (which was previously not done) and received excellent service from Mike in Dunfermline who reinstated it and sorted a few other bits too! All without me having to ask, and even making a few jokes!  Nice to deal with somebody efficient and personable!!  ... View more

I made a mistake in doing survey after David helped me on what's app .He was extremely good at his job , understood my situation and gave me help I asked for .I hope he gets to see this thank you for him  ... View more

Mariana came to connect the  full fibre to our house after open reach had done their bit. We were very impressed with her work,  she suggested an alternative (more tidy and sensible) route for the cabling. she was very tidy and also got our sound bar working with the tv properly. We think she is a great ambassador for sky.  well done and thanks again   ... View more

I would like to pass on our thanks to Alison at the mobile store at the Intu potteries centre where she was more than helpful on Friday 20th December 2024    I had a bad experience with a call taker when I rang the main line a few days prior asking to upgrade to sky glass. They basically fobbed me off saying your best ringing up when your contract expires because they can't give me the best deal. I found this incredibly frustrating.. I was a customer wanting to pay you more!  I decided to enquire at the Hanley mobile store. Alison was brilliant. Very knowledgeable. Ensured I knew exactly what I was signing up , and let me know when I could cancel certain elements of my package to reduce my monthly price as there were some things which I know longer want to keep. She also ensured I signed the agreement to lock in my delivery date there and then !  Alison's service was brilliant to the point I will never ring up sky again. I would rather go back to Alison at sky store at the shopping centre and have the inconvenience of a 40 minute round trip as I know I will get what I need.  Alison was able to upgrade me to sky glass with no problem at all and yet some one on the main sky line didn't seem interested.  please pass on my thanks to Alison as she has managed to keep you a customer and also managed to have that customer pay you more each month    ... View more

Thank you to Ash he was in store in Cardiff on 13/12/2024 thanks to him he helped me with my purchase and helped me purchase a new iPhone which was really good and I was very satisfied and happy with my device. Thank you to Ash I rate him ⭐️⭐️⭐️⭐️⭐️ ... View more

I was calling to query what was going on with my switch to another broadband supplier who offered their own Fibre connection which Sky couldn't do because of Openreach. As I hadn't heard anything about my equipment I wanted to check if everything had been processed. Lori was a great help. She understood my reason for leaving and my concerns regarding my billing. She pursued the matter and advocated for me even though she knew I was leaving Sky. The next day she fulfilled her promise to me and called me to let me know how things had moved forwards and all was to my satisfaction. She was really friendly had good banter and a credit to Sky. My experience with Lori means I will always think of Sky first if I need another broadband provider with Fibre in the future. Maybe I'll even consider Sky TV... ... View more

Don was very professional ,kind and helpful. He sett things up very quickly and was very supportive. Thanks alot Don and very nice person to talk to. ... View more

Hayley was very understanding for the trouble I'd had regarding my 16 pro max order. She went out of her way to try and help and not even 24 hours after speaking to her I had a phone call from another man at sky (also lovely) letting me know my phone is on its way and due to be delivered tomorrow! Both of them turned around a negative experience into a positive one so thank you! ☺️  ... View more

Dear Sky people, !!!!! After numerous attempts at trying to resolve "issues" in regards to TV/BROADBAND/PHONE  ETC we finally found someone who REALLY listened  to our requirements ,and then set out to resolve them in a knowledgeable and professional way, he done all that with genuine kindness and good manners in a warm and sincerely genuine way,and we cannot thank him enough !!!  His name is NAD  and he is based at SILVERBURN  SHOPPING CENTRE in Glasgow !!! We are absolutely delighted with our new "package" and with all aspects of  Sky Service !!! Thank You again Nad  !!! Rona & Frank  ... View more

Kye was spending hours trying to help he even called me b ack the following day about the puck and helped me so much. Unfortunatly the internet is very poor here and eventually Sky glass will replace the system which will arrive next week but he was so helpful and pleasant he deserves a pay rise for all his skills helping me and my lack of internet skills. Mark from Stockport I spoke to tonight who was very helpful in the log in issues he also was very helpful I do hope you all  get the support  and praise you deserve. kind regards Linda Howes ... View more

Killi the sky engineer... 14.6 2024. Installed my sky q ...had to move and reposition the dish ...Great job...went through everything with me, I'm 74....and he made everything easy to understand.  ... View more