Send Thanks to Sky

I want to say a MASSIVE THANK YOU to Nicky aka Nickolai in the help customer service team. My sky q mini box was not working an he immediately helped me and gave me the right an perfect solution that fixed the matter. He even explained the connections an where the problems would be if it says no signal or no satellite signals. We "resolved" the matter(private joke between us, as he asked me which one it was as he wanted to double check if it was solved or resolved). Overall Nicky was human! Which was fantastic - He spoke normal and his tone was helpful and polite. No script reading jus pure honest help. Thank you so much Nicky. - give him a promotion!!!  ... View more

thanks to Tommy the customer service advisor for helping me with my bill as I am experiencing financial hardship very kind and understanding and helped me have an affordable bill ... View more

9 Jan 26 1450 I have just had a phone call with a gentleman called George from Bulgaria.     Here's what gone through with me the details of going back into contract and my options.  Plus having fibre. I'm not very confident on the phone and have health issues. George however was very patient and did not make me feel uncomfortable when I had to have things repeated so that I could understand them. I was going to do the questionnaire after the call but put the phone down and did not get the questionnaire. I wanted to tell you that I was very impressed with the ease in which the process was gone through and George's kindness thank you  Denise  ... View more

I want to say a very big thank you to Nick, who very patently talked me through two complicated faults, we were on the phone for 1 1/4 hours he was so patient and polite,  he didn't make me feel like a idiot. Thanx Nick From Sue Everitt  ... View more

Mid December I contacted Sky to kick off as to why my bill was going from an extortionate £60+ / month to just shy of £100. My initial call was purely to negotiate a better deal, but I got so sick of the awful AI / chatbots near impossibility of actually speaking to customer services I decided I was going to cancel the whole lot - that's how sick of it I was.   I then eventually spoke with a competent agent that put me on Sky Glass and sorted Sky Broadband - which overall was going to save me money.   Spin on to receiving Sky Glass (the TV screen quality itself was good but the casing is very cheap / plastic). It turned out Sky Glass was no good for the family as elderly parents are obsessed with recording and winding back etc. and Sky Glass doesn't really support that.   At this point Laura is introduced to the story. Laura in the Glasgow Cancellations Office (or whatever they do in Glasgow) was incredible. She arranged free collection of Sky Glass equipment, negotiated another sky mini box and got my monthly bills down really low (it helps I have been with Sky for 14 years).   I specifically asked to be able to leave her positive feedback and promised I would, but unfortunately no feedback forms came through.   I have now tried virtually every means possible to leave this positive feedback - and ironically have found myself stuck in the mire of poorly coded AI bots and a business that appears to have no way to properly pass positive feedback to good staff.   This is my last / best chance of hoping that someone in Sky picks this up and passes it on to Laura and or Laura's bosses ahead of appraisals. ... View more

Great service from a lovely Sky engineer who visited my home and took the time to ensure our new hub and boosters were fully set up and working properly. She was incredibly helpful, explaining everything clearly and thoroughly, and was friendly and respectful of my property throughout. Very impressed, thank you!   ... View more

I would like to send thanks to both engineers that has visited my property they were both kind and courteous and explained everything to me to better understand how the systems works.  ... View more