Send Thanks to Sky

Oldwales · ‎13 Sep 2018

Yesterday I finally got the Skytalk Shield activated after a lot of online hassle. Thanks to a very helpful Sky employee, who was helping me out via the "messenger " platform. His Sky username is rif03 and he was very helpful and understanding, so a big thank You to him!

Anonymous · ‎06 Sep 2018

I wanted to pass on a big thank you to Sharon who talked to me on the phone around midday on Monday about a problem I was having with getting broadband installed. Sharon could not have been more reassuring and friendly, and she went out of her way to check up on the situation with my broadband the whole rest of the week and keep me up to date - I’m sorry I kept missing her calls, because I wanted to thank her in person for being so lovely! The situation is now all sorted and I just wanted to express my gratitude to Sharon for all of her help - thank you so much and take care! 🙂 Chris

COPPERTHORPE49 · ‎06 Sep 2018

I spoke to lovely lady called Lauren to help reduce my Bill and I was hoping i'd get to fill in a survey to relay my gratitude to her and show Sky what a valuable employee they have in Lauren.I spoke to her on 30/08/18,my name is Philip Brown with Postcode **postcode removed**. Please let her and her Supervisor know how much I appreciated her help,with that help I was able to stay with Sky.

Anonymous · ‎03 Sep 2018

Sky Engineer has just completed the repairs on my TV system. He was here longer than anticipated due to the nature of the fault. He must be thanked for his patience and ability to keep the customer informed as to what was required to repair fault. Although he was here longer than could have been anticipated he carried out his task in a workmanlike manner. He is a credit to himself and his employers. Thank you.

Anonymous · ‎30 Aug 2018

Hi guys, just wanted to pass on a massive thank you to Euan who I spoke to today (between 6.15-6.45) He was incredibly helpful but more so than that, he was a pleasure to talk to and very down to Earth, the conversation didn’t feel scripted at all which is so hard to come by nowadays. So if you could please pass on my thanks and give him a big fat raise or a bonus, that would be fab 👍 Thanks ...Alex

Anonymous · ‎26 Aug 2018

Ive just been on sky chat to upgrade my package And came out with an upgraded sky package But a cheaper monthly payment. I cannot fault sky and want to pass on feedback to the advisor I spoke to. I went to submit the feedback and the form closed down but I give him a 10.. I can't remember his name that's the only problem. If you can see my details and are able to see who the customer service agent was please ensure this is recorded against his feedback!!!!! Thanks again sky.. @Federica-C wrote: Hi There! We've noticed an amazing increase in the number of customers who share their customer service experience with us. We're opening this thread to merge all your kind messages together, and provide you with a central place to share your great support experiences. How To Send Thanks To Sky? Simply reply to this thread and we'll pass on your feedback to the right department/person. Thank you!

Anonymous · ‎26 Aug 2018

Hi, Just come off the phone to Ryan Kilpatrick in retentions. Made up my mind to leave sky but this super helpful guy persuaded me to stay. I can honestly say that he is an asset to your team. Very knowledgeable, great to talk to, sorted all of my queries out in a friendly manner. I would rate him 10/10. Not only did i renew my contract but he also convinced me to sign up to the mobile plan as soon as my current plan has finished. Top notch, 100% satisfied customer.

NataliePhelps1987 · ‎23 Aug 2018

I would like to leave feedback for a sky engineer who came out to me, how do I do this? natalie phelps

Anonymous · ‎22 Aug 2018

I wish to thank the people responsible for the excellent customer service I have received recently. Firstly when switching broadband to sky, the person I spoke to on the phone(the name of which I can't remember:/ ) was fantastic, and made switching far easier than I imagined and explained everything so clearly and was incredibly helpful. I would also like to mention the excellent service I received today from Linda (pretty sure that's right), and how helpful and patient she was in trying to fix my broadband issue, she was friendly, knowledgable and overall fantastically helpful. When I contrast this to previous experience with other companies customer services (spending hours on hold and being bounced back and forth from departments and no one being able to help), the service I have received has been fantastic, so if possible, please pass on how fantastic a job the customer service assistants I spoke to were. Many thanks.

Smelly+Shelly · ‎21 Aug 2018

I was waiting for my e-mail or message to give feedback on an adviser and it didnt come. I really wanted to say the gentleman I spoke to this evening was a credit to sky and I received possibly the best customer service I have ever received from anyone not just sky how do I naje sure he receives this ?

Bilco1 · ‎21 Aug 2018

I would like to take this opportunity to mention and thank the customer services staff. I phone up today with regard to Sky television and our personal needs following my wifes illness. Spoke with Cameron initially who listened intently to what I had to say. Following our converation I was passed on to Linda who again was very empathetic to our needs with a great personal touch. I would like to thank them both for their time and cooperation in helping me to come to a mutual satifactory agreement for all. KInd regards.

Anonymous · ‎20 Aug 2018

I would like to comment on how helpful one of your employees was today and would like this passed on to her Team Manager. The adviser's name is Donna and she is from customer retentions (employee ID dou02). I explained to Donna my circumstances had changed and she helped me sort through my package to bring my monthly subscription down to a more manageable price. Donna listened carefully to what part of my package i liked and what I couldnt live without. She was polite and extremely helpful, and above all adhered to my requirements. Please pass my gratitude to Donna and escalate to her line manager. If all sky’s advisers was like her Sky would have the best customer service team in the country! Because of how helpful she was i will remain loyal to Sky.

Anonymous · ‎19 Aug 2018

Good Evening, We recently experienced problems with our broadband speed - you booked an appointment for us to send one of your engineers to my home to fix it. . . . And you sent Alan . . . I literally cannot say enough nice things about Alan, both friendly and professional - offering tips and advice on making better use of our package. Not only did he fix the problem in minutes - he made sure we fully understood why the problem occurred. He is an asset to your company and an absolute pleasure to deal with, please make sure he knows how pleased we are with him. Best Regards Carl Willington

Gwen22 · ‎18 Aug 2018

Hi i just want to let you know of the great advisor you have in the Retentions team his name is Fraser his ID is FSC 04. I had actually cancelled my sky contract due to price hike and had signed with Virgin this was after speaking to 2 advisors who could not help me. I called back to Sky as i recieved an email saying welcome back for Sky this was an error but I was put through to Fraser to sort this out. From the start of the conversation he impressed me with his people skills and within a short time had turned the whole call around and had me wantingbto stay wiyh Sky. I wish that i had spoken to him in the first place he even gave me the correct number to contact Virgin to camcrl my service with them. He called me back when he said he would and agaim astounded me with his customer service skills and completely restored my faith in Sky. I think we always talk about the bad service we recieve so its about time we give praise when it is due please feed this back to him on my behalf. Regards Gwendoline Thomas

Anonymous · ‎17 Aug 2018

I'm writing in to show my appreciation for the service I received in august. Nidl, Tommy and Sarthak helped me get a new mobile contract and assiteda me switching over from my previous one. Once again thanks for everything I will recommend you by word of mouth Regards Phlip c

Anonymous · ‎17 Aug 2018

I had the good fortune to speak to a charming lady called Yvonne today. I wanted to change my package and this lady was so helpful it was actioned with ease. We had a very nice conversation and I felt like a very valued customer. I was supposed to fill ourt a survey but it did not arrive, which is why I am on this site. Really pleased with the service today. Keep up the good work.

Anonymous · ‎16 Aug 2018

Huge thank you to the customer services staff I have spoken to over the past few days. I spoke to a very helpful guy in retentions the other week about a home move. This week it turned out I had to cancel my contract, reluctantly as I have been a long time customer and never had an issue with Sky. I spoke to a lovely lady called Kerry yesterday who arranged everything for me and even called back today to let me know everything was complete and to wish me well in my new home. Excellent staff.

Anonymous · ‎16 Aug 2018

I had moved banks and in error forgot to pass over my new details to sky . I called today the 16 th and the lady I spoke to was very help ful friendly and patient as I scrabbled for my cards ( with no reading glasses ) my payment went eventually through and during that time the helpful lady kindly waited great customer service

JonW42 · ‎15 Aug 2018

@Anonymous wrote: Spoke to sky advisor Jov39 she was exceptionally helpful and I really wish all advisors were as helpful as she was. Keep up the good work. Nothing was a hassle and the call wasn't rushed. I've never had a problem with any of the Sky staff I've spoken to on the phone. The person I spoke to on the phone when I oordered a Sky Q accessable remote could not have been nicer or more helpful. I did not get her name. Next time I call, I'll ask for a name so I can post here so the proper recognition can be given.

Anonymous · ‎15 Aug 2018

Spoke to sky advisor Jov39 she was exceptionally helpful and I really wish all advisors were as helpful as she was. Keep up the good work. Nothing was a hassle and the call wasn't rushed.

Anonymous · ‎12 Aug 2018

I recently had problems with my broadband speeds and the agent over the phone was very helpful he sorted my problem out in just under 25 minutes forgotten his name so I can mention him but he was brilliant sky customer service is very good

tracy+lynch · ‎08 Aug 2018

Just had a conversation with Alex Rames based in Newcastle Alex has been helping me try to resolve a problem that I’m having with my demand. just want to say how polite courteous he is and couldn’t have been more helpful, if there is an award for customer service he deserves it. Massive thank you Alex inhope this is passed on to your line manager

Anonymous · ‎05 Aug 2018

I’d just like to thank thebsmashing Scottish customer service agent who’s just helped my with my account, he’s an absolute credit to sky and if someone would be able to track him down to let him know how fantastic he is at his job that would be great! Phoned on a Sunday night and he handled it amazingly! A credit to sky!

Mrs.+H · ‎01 Aug 2018

Just a huge THANK YOU to Chris the engineer who succeeded where others failed. We have had problems with our sky because of trees for the past year. We were told it was impossible to get a signal, but he managed to get FULL signal. Thank you very much . Very much appreciated.

Anonymous · ‎01 Aug 2018

I would like to just take the time to say thank you so much to the friendly,charming, engineer that came out to me on the 1st of August to fit my new sky Q box and router. (( Trin tech no Fs4078 )) As a young woman on her own it's quite daunting allowing a stranger to come into your house but he made me feel very at easy/ comfortable can't praise him enough what an asset to the sky engineer team. He answered all my questions in full with a understandable answer for someone like myself that doesn't really understand lines and fibres. Once again a massive thank you 10/10 Jade

Anonymous · ‎29 Jul 2018

I'd like thank to Graham from the Sky Go technical team. I'd been getting increasingly frustrated with Error 7005 when trying to set up the Sky Go app on a laptop. Graham was extremely friendly, helpful and patient in getting the issue sorted. A great credit to your company. Thanks Graham 🙂

JonW42 · ‎28 Jul 2018

I don't know who it was I spoke to. My issue was that I had some confusing bills due to when I got sky installed and because I changed the date Sky takes thir payment. The person on the phone was able to go over my bill and I was easily able to follow along and the billing is correct. Thanks to whoever it was that made it easy to follow along to see that yes, the billing is correct even though it looks rather odd.

SophLiz · ‎23 Jul 2018

Dear Sky, I wanted to send a message and pass on my thanks to two very helpful staff members who I spoke to today. Sadly I had wrongly been sold a package previously which would have led to significant price increases that would have been very hard to manage and had no option to cancel the account. I made a call to Sky and spoke to a call handler called Mark who was sadly quite unhelpful and informed us much that we had no choice but to continue paying for another 7months at the increased price. After a chat my partner called back and spoke firstly to Josh (1DJS01) who informed us that we had been sold our previous contract incorrectly and explained very clearly what our options were. Josh then transferred us to a colleague David (HYE01) in retentions who guided us through and gave us offers bespoke to our needs which we were happy to sign up to. Both Josh and David were very clear, reasonable and explained everything to us and how it would impact us. Both put our minds at ease and assisted greatly. From my brief experience with both they are the sort of staff who are needed at a company like Sky and can only help to keep customers happy. Please can our thanks be passed onto both staff members line managers (I would suggest a first pick of the Friday cupcakes for both). Many thanks both Josh and David, your help was truly appreciated. Sophie

johnyardley · ‎22 Jul 2018

Just to say thanks to Ianna a very helpful lady as i wanted to switch to sky broadband she gave me all the information i needed and made the switch for me!! Excellent customer service!! Lynnette

Anonymous · ‎21 Jul 2018

I want to send a massive thank you to a guy called Craig who helped me with changing my TV package yesterday. Very helpful and cheerful and a nice little Scottish accent to go with it! I felt so at ease with him and he was swift and clear and I really hope this message finds him! I believe he works in the cancellation crew of the TV department? Anyway, I am very grateful! There was also a lady named Alice who was also very attentive and helpful! Would like to say Thanks to her if possible!

Anonymous · ‎20 Jul 2018

Oops forgot my name Rosemarie <removed> And I'm sure Chloe will remember the conversation with my partner who claimed to have a very odd career 😂😂😂 Moderator note: Removed personal info.

Anonymous · ‎20 Jul 2018

Please say thank you to 20yo Chloe in the leaving department. She was extremely calm whilst dealing with my partner when he wasn't very happy with our internet service. She did a fabulous job. We even ended up having a good laugh in the end. I never received the email to leave feedback for her so I will do it here. 10/10 on everything. Fabulous and deserves a raise 😁 male sure she gets it SKY

sam+pick · ‎20 Jul 2018

I just wanted to say thank you and how amazing the engineers were that visited my place to install sky q. Their names were Darnell and Zach and they went above and beyond to make sure all went well. Nice one boys. Please pass this on to them

Anonymous · ‎18 Jul 2018

Hi there, I am currently setting up account with sky for channels and broadband. The service so far is great all my questions answered but I must say today 18-07 Wednesday - about 7pm I rang to follow up about phone line engineer calling out, got through to Glenn, who was the most informative helpful person I have spoken to on the phone all week! Really informative answered every question and query I had and really made me excited to be expecting sky to be installed this Monday and he also was able to arrange the phone line engineer to call on the same day! Which is ideal and he also is going to follow up with a call to me Tuesday as I may want to alter my channels that I have chosen. Big thanks to Glen, he is an asset to your team, need more like him on the phones! Thanks, Nicola

Anonymous · ‎18 Jul 2018

The Sky tv engineer who came to my house whos surname was Kennedy was fantastic. really friendly and did a great job. my broadband had been delayed so i was in a mood with Sky smd was worried this guy was going to get the brunt of my anger but he was such a nice guy and so helpful I couldnt be mad. Sky is just a product but its clearly the people that make your business thrive. If there is a survey i can complete that helps mr kennedy out plesse send it my way!

Lizzysman · ‎16 Jul 2018

I have just received the best customer service I think I have ever had. I had an issue with my broadband and my telephone and Tracy from support services was outstanding and I can't praise her attitude, professionalism and customer service highly enough. Brilliant and SKY you are very fortunate to have her.

Anonymous · ‎16 Jul 2018

Hi sky when I get a good sales person at sky they are brilliant .and I wanted to write in to thank you . After a few big issues today I was lucky enough to get Darren from mobile sales up in Scotland helping me . He spent 1hr and 33 mins on the phone and I know sales is his primary role but his customer service was excellent. He single handedly resolved issues which were making me want to leave sky all together . Just through frustration . I have been with sky for many years and hope to stay with you for many more. Having a team member that genuinely cares about the customer and can also sell is priceless!! Thankyou Darren .

Char69 · ‎15 Jul 2018

Just wanted to message and say thanks to Mandy who was really helpful on my recent call to sky. She made me feel like a valued customer which doesn't happen very often these days. She actually saved us money on our bill and offered us better services. Thanks Mandy it's greatly appreciated!

Daniel+God · ‎14 Jul 2018

After some issues with sky broadband being installed and me wanting to leave and cancel (BT openreachs problem not sky) I spoke to a young lady called Kirsty who was absolutely amazing! She promised me a callback and stuck to her word and went above and beyond what she needed to... fantastic to talk to aswel, best service I’ve received by far from anyone..

Anonymous · ‎13 Jul 2018

Had a customer assistant called Darren, was brilliant... the call got disconnected before I could fill out a survey, but mad props to him, he was awesome.

Anonymous · ‎12 Jul 2018

I have just signed up to sky and just wanted to give thanks to Katrina the customer services rep I’ve just spoken to. She was without a shadow of a doubt the loveliest, most helpful, informative and friendly rep I’ve ever had the pleasure of speaking to. It’s people like her that make dealing with customer services a pleasurable experience. After a long and busy day in work left me feeling a little deflated Katrina cheered me right up! First class service received tonight resulting in one very happy new customer and person in general. Thank You!!

Lucy+Lou55 · ‎12 Jul 2018

I’m currently going through an incredibly complicated home move and both Maureen and Ricky have been amazingly helpful and patient. They’ve managed to sort through the complications and I feel much more reassured that all will go smoothly. Thank you!

Kathryn34 · ‎08 Jul 2018

Good evening I’d like to leave some feedback for the lovely Customer Service Agent whom I spoke to on Saturday 7th July at approximately midday (I unfortunately don’t know her name but hope that you can trace the call). The lady whom dealt with my query was highly professional and efficient but above all was very personable and friendly, she helped me solve my issue in a timely manner and really went out of her way to telephone my Mother straight after we ended our call to help her to resolve an identical issue. I really do hope this feedback is passed on to the lady who dealt with my call and that she is recognized for her exemplary standards. Thank you so much and well done Sky.

Elaina · ‎04 Jul 2018

I would really like to thank the engineer Stuart from open reach who came out to my house twice in a week to sort out my broad band! He did a fantastic job and was really friendly and efficient made my son feel at complete ease being one 1. I would recommend him to anyone and if I have any problems would want him to come back!!! Thank you

Anonymous · ‎30 Jun 2018

I would like to say thank you to you sky engineer Martin who came out today 30th June to fix my satellite which had stopped working. He was courteous and polite, fixed the problem and gave excellent customer service

Anonymous · ‎27 Jun 2018

Hi, I would just like to say thank you to Lisa (I believe) in the retentions department for helping me reduce my bills. She was incredibly helpful and friendly but unfortunately the call cut off before the end. She is a credit to the company and made my experience thoroughly enjoyable Regards T.Manning

Anonymous · ‎20 Jun 2018

Hi I just wanted to say how helpful and nice all your staff have been. I am really impressed after a awful service from virgin. I think the girls name was Tia who I spoke to last Wednesday who signed me up. I have since spoken to a guy in broadband and used your text service and all have been brilliant thank you

Anonymous · ‎19 Jun 2018

I am very satisfied with the service I received from Lisa. I was kept reassured and kept informed about every step that was happening. #LisaandAlanrule! #Nogymnasticssaveyourhead! #PaigeNicLisaDebbienewfriends!!! #needsapayrise Thank

Loustenning · ‎19 Jun 2018

Hi. My partner and i recently had sky installed. Our engineer James was absolutley fantastic and a real credit to your team. He was so proffesional, very knowledgale and explained the system very well. He also worked very tidy and left our home as he found it. Made the experience seamless. Certainly glad we chose Sky. Please give him our thanks and if you do a reward scheme for great customer service he certainly deserves one. Louise Stenning. <removed> Moderator Note: Removed address.

Anonymous · ‎19 Jun 2018

I had a female engineer out today who did an amazing job. She was professional friendly kind and thoughtful and nothing was too much trouble. Her name was Angela. It really makes a difference having a female engineer, very reassuring for women who may live on their own. She is doing a great job and a real asset to your company .

Anonymous · ‎17 Jun 2018

Just to advise that yesterday Saturday 16th June 2018 we had Sky Q fitted and the engineer Dave Tech no F5 6859 did a great job he was very friendly and helpful and very professional a great advert for Sky. Best regards Nick Ackland 10/10

mondeo123 · ‎17 Jun 2018

i would like to send many thnks to sky customer service. i called about my sky bill i wanted to get movies my bill was a bit high they looked in to it got movies for a couple a pound a month. thanks mohamed

Anonymous · ‎13 Jun 2018

Thanks to the guy who calls from this number ‭<removed>‬ in connection with a query I made in regards to sky mobile, I think he said his name was Ace or Asa (something like that) I totally forgot that I’d asked him to ring me back in a month (which was today) and although I didn’t take the contract in the end, which wasn’t anything to do with him, I thought he showed an excellent example of customer service by being the first EVER person to call me back (over multiple companies not just sky), thanks again from miss Morse Moderator Note: removed telephone number.

Neurofen · ‎09 Jun 2018

I have just continued my subscription with SKY but only after a lengthy telephone call, during which the price of the subscription which had rocketed, was then reduced. I would like to thank the person at SKY who facilitated this deal, but there doesn't seem to be anywhere to do this. Anyone know?

Anonymous · ‎07 Jun 2018

Hi All at Sky, as a previous customer I have returned and have to say its nice to be back 🙂 Installation & setup for Phone & Broadband was seamless, activation from order within 5 days pretty impressive - Thank you xxx

Anonymous · ‎06 Jun 2018

After 18 years of Sky , changed to Sky Q. The process could not have been handled more smoothly, replacing the aerial with a more modern version (Neater too)!. The Engineer (Phillip) was superb, explained everything throughly & even called back when My Hub kept dropping one of the Mini boxes. Placed a booster & linked it all up. Working brilliantly. I have to say, It is a great system I throughly recommend. The whole process from start to finish was exemplary. Felt I must pass along my thanks to all at Sky . However, Thank you most of all to Sky Engineer Philip.

Katie+29 · ‎05 Jun 2018

Hi I’m quick to complain but would like to thank the engineer who came to sort out my sky box .. I can’t remember his name but he was very helpful and gave me up to date info on some of the services that I wanted from sky .. sometimes I get nowhere from the although very pleasant telephone customer services .. but the service staff do a fab job

Anonymous · ‎04 Jun 2018

I can honestly say this is the first time I've gone out of my way to give good feedback but it is so well deserved! I spoke to someone on the phone today and he was so helpful, I was unfortunately cancelling my broadband but the process was so easy and simple - not like I have had with other providers! And I had similar great experiences when setting up my broadband too! Really impressed with the service at all stages and I will definitely be coming back to Sky in the future! Honestly couldn't fault the staff or service from start to finish, 10/10 - thank you!

Anonymous · ‎02 Jun 2018

Just wanted to say a massive thank you to the gentleman working at sky who just solved our broadband problem! After lots of engineer visits it’s now hopefully sorted ! Fantastic work thank you 😊

Mr+Gordon · ‎31 May 2018

We were really pleased with the professionalism and support from Mark and Glenn from Chesterfield, who came to fit us a sky qbox on 25/05/2018. There time management was prompt, friendly service, reliable and would highly recommend. Sky is now working perfect and we can access it on multiple apps! Many thanks Ryan Gordon

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