Send Thanks to Sky

A replacement Stream puck was ordered for me earlier this morning but I noticed a conflict between my new and old addresses on the order confirmation.   This was very quickly resolved by Carl during my online chat.   Many thanks, great service as always 👍 ... View more

Many thanks for a great experience using the Community Messaging Team.   As a Superuser I embarrassingly had an Issue with my own Stream puck that I wasn't able to resolve.  At my request my post was escalated for an online chat.   The "Sky adviser" who dealt with my issue was very professional and asked all the right questions in a friendly way. Most importantly the issues was resoved quickly (puck needed replacing).  I was very impressed.   The chat thread didn't mention the advisers name but the origin notification was from @Addie15 .  For ease of reference the Chat started at 10:07 and the last post was at 10:51 ... View more

Thank you Tanya for your amazing customer service.  Super friendly & thorough! I really appreciated your help in regard to setting up the new sky broadband package!  ... View more

I would like to thank Jake for his help on 15/5/25. I had called sky as I was re-joining again, and I had not received my new sky box and packaging for my previous one although it said delivered. Jake sorted this straight away for me, offered me an upgrade to join Netflix which I was already paying for, so I saved money, and also credited my account due to the mix up with the deliveries AND made sure I would not be charged for the return of my previous sky box, which I was worried about. Jake was very helpful and made the process quick and easy for me. Great customer service 🙂  ... View more

I would like to thank Chrissy who we spoke to this afternoon when we had some issues with our sky box. I called on behalf of my grandparents and she was so patient, helpful and really thorough with her advice, which successfully fixed our sky boxes and remotes. She is an asset to her team! Thank you ... View more

Thanks for sorting the problem with my SkyQ which 'died' at around 21:30 for no apparent reason and kept doing the same thing 5 or 10 minutes after I had unplugged the SkyQ box and restarted it etc. etc .  until I gave up and left it unplugged and watched Freesat until I went to bed.  It was so comforting to know that there were lots of Sky customers throughout the UK who had much the same issue and that I was not alone and with a dead SkyQ box. This lunchtime of course it was back to working normally so I surmise like many other loyal customers that it was yet another dodgy upgrade installed by one of your staff who never learn't the American Services message 'IF IT AIN'T BROKE DON'T FIX IT !'     Just hope that there's no one at SKY going to start fiddeling again tonight ! ... View more

A lovely man came to install my broadband today he was excellent, a real credit to your company! Just wanted to let you know how happy I am with the service!! ... View more

I would like to thank sky for the last 3 years of being a sky customer. It has been fantastic with no issues with the equipment at all. Their sky Q service is outstanding, very reliable hardware. So is their broadband. Also would like to say thank you to all the team who have gone above and beyond to help me on every quirey, every phone call that I have made. Also would like to thank sky for securing an agreement with ses, to keep sky Q running until the end of 2029. I really hope they do continue with satellite tv beyond 2029 as the sky Q service is the best on the market. Also I'm not very keen on Sky stream or sky Glass as it relies on the internet. And I love record content, to save and watch later. Also sky Q has more channels to choose from. Also in the event of a broadband outage, you can continue to watch live tv/ recordings on the box. But with sky Stream and sky Glass. Unfortunately if there is a broadband outage you have nothing. So that's why I love and want to stay with sky Q.   Thank you Jack     ... View more

I spoke with Ian on 15/05/2025 just after 10am. I am in the midst of moving home and my wifi box had not been delivered prior to the engineer installation.  Ian resolved the issue in under 10 minutes and ensured the box came out via next day delivery. Ian took time out of his shift the next morning to ensure everything had been sorted and the box would be delivered on time.  He was pleasant and friendly on the call and clearly had a great understanding of systems and processes. It was only a short call but it meant a lot to me to have someone be patient and understanding on the call with me. Ian showed he is a credit to the company. ... View more

After several hours attempting to set up Sky Broadband and speaking to Sky staff in many countries of the world most of whom had no idea of how to help me move my broadband from Now to Sky, I finally found Farhana in Newcastle. She was amazing. She assured me I would not lose my landline number (Most of your staff said I would) and talked me through the process of moving. She also assured me I did not need to buy a tablet to keep the cost of the connection down. This was suggested by a chap in India. He said the broadband would be £25 a month but it would be reduced by £4 a month if I used up unused data to part pay for a tablet. Saving £96  in 2 years on the cost of broadband and contributing to the cost of a tablet which would cost me £2.30 a month for 3 years. Farhana assured me the cost would be £21 a month with no need for a tablet. Farhana told me her manager is Stephen Wearmouth. I feel her service requires acknowledgement.   Also, Lindsay had been very helpful. I spoke to her earlier in the day. She was unsure whether or not I could save my landline number and texted me at 6pm to say she had been in a meeting and was advised I could not keep my landline. She really tried to help me.   This morning Susan, from Homemove, reassured me I could keep my number. She too tried her hardest to reassure me that the Broadband was set up and the landline safe.   Thanks to the 3 ladies mentioned above  I will hopefully be able to join Sky broadband.   Michelle               ... View more

Just a quick message to thank Sky and inparticular a gentleman who works for you called "Wiki" who offered exceptional service and help. Wiki is a credit to your business and he is easily the most helpful person I have ever come across.  If there were more people like Wiki the world would be a much better place.   Gareth Edwards - A very happy Sky customer.   Thank you. ... View more

I had been having trouble with my network connection, and after following all instructions given on the help page, it still did not work, so I had to call.  Your representative who is now my Hero got it working so 10/10 and Thank You xxx ... View more

Fantastic service 👍👍👍👍👍👍 ... View more

Great service from Michael patient on the phone with me sorted my issue out and called me back when he said he would this man deserves a pay increase well done Michael !!  ... View more

Unfortunately I never got any feedback emails. I spoke to Michelle and Diago.  Just wanted to give them both 10 out of 10 for: helping me, fixing my problem, being polite, curtious and understanding.  ... View more

I spoke to lady called Ruth this afternoon between 14:15 and 5pm. The call was regarding a home move, which as everyone knows is an incredibly stressful time. Ruth was really helpful, and took time to carefully listen to me. It was really appreciated and I feel she deserves recognition.  ... View more