Send Thanks to Sky

Just a message to say that my Skygo problem has now been solved! A big "Thank you" to Beth from Manchester at Sky Help who was very patient with an old duffer but after an hour she had it cracked. Brilliant! ... View more

Dear Sky Customer Service Team,   I am writing to express my sincere appreciation for the outstanding service provided by one of your Sky Broadband engineers who visited my property on the afternoon of Thursday, July 3rd, 2025, to complete my broadband installation.   While I unfortunately do not recall his name, his professionalism, helpfulness, and willingness to go above and beyond were truly commendable. He attended our property in to finalise the Sky Broadband setup.   During his visit, I brought to his attention some significant damage caused to my front wall by a preceding Openreach pre-installation visit. The Sky engineer not only listened empathetically but also offered his professional opinion on the excessive nature of the damage. Crucially, he noticed the poor "repair" attempt by Openreach which had left a hole allowing water ingress. Without hesitation, and despite it being outside his direct remit, he offered to properly re-silicone the hole to ensure it was watertight, which he did expertly after I had cleared the debris. He also took photos of the damage to report internally.   His actions were a stark and welcome contrast to the issues we experienced with Openreach. He demonstrated genuine care for our property and went out of his way to assist us, which was greatly appreciated. He is a true credit to Sky, and his dedication to customer satisfaction is exemplary.   Please extend my deepest thanks and recognition to this engineer and his manager.   Sincerely,   Zenith_Novice ... View more

I wanted to say than you you the technical person who helped me resolve the issue with my sky max box.  I was about to say thank you and my phone cut off .  The gentleman was extremely patient and knowledgeable and resolved my WiFi problem professionally  ... View more

Nissi was so kind and gracious during our phone call. She was professional and is a credit to Sky. I was intending to leave Sky however her charm and sweetness in helping me has made me decide to stay with Sky as my provider. Thank you Nissi... You are a superstar! I have not yet received a survey to complete for Nissi but I will be giving her 10/10 for everything.  ... View more

I was in the processing of upgrading from Sky broadband on phone line to Sky fibre.  When tracking the order on My Sky, it kept showing issues with the  engineer booking needed rebooking and other issues. Things kept being cancelled. I found (after difficulty) a phone number for sky and got through to technical support. I must praise Todd, who I got through to, who checked everything, sorted issues, and said he would phone me back at an arranged time the next day to check. Todd rang back the next day and did checks and confirmations for me. He did it in a patient, pleasant, friendly and polite way. I fully commend him as a credit to Sky. Thank you Todd ... View more

I would like to thank Warren, who went that extra mile to help me with my package. he was professional and very polite. More importantly, he instantly knew my needs, and acted accordingly. ... View more

I recently spoke to someone called Clinton who helped me understand my phone bill charges. I'd just like to say thankyou for the excellent customer service he provided and for the help I received. He went above and beyond to make sure I understood everything ... View more

My broadband band is down and I called to report it. I spoke to Memo who was very pleasant to talk to. He's very knowledgeable about the procedures and very patient on the phone. While talking to him about my issue he alerted my to some benefits I've been unaware of. He's a credit to the sky team.  We might not have fixed the problem but I'm a satisfied customer due to his professionalism.  Sky will have me as a customer when my contract is renewed from the service I received from Memo. ... View more

Yesterday I called up because my grandparents sky box wasn't working and I spoke to a lovely young lady who was very patient and helped me step by step to fix thr problem. I just want to say thank you for being patient with my grandparents and myself and I wish her all the best. She did a fab job.  For reference if it helps, I called off this number around 7pm yesterday on a number ending in 7 3  ... View more

I phoned Sky today about a restriction on my Sky TV account and what help was available and Kathy couldn't of been anymore helpful if she tried. Amazing customer service! Kathy deserves to be praised! Sky should be very delighted to have a talented Kathy on their team!!!☺️💪 ... View more

Called Sky Customer Service re a billing issue, just switching from Virgin to Sky, spoke with Laura - outstanding, explained it all, helped me tweak the package and boom - sorted - thank you so much! ... View more

Thank you for my first weekly treat from sky of a Sainsbury's taste the difference pizza all sky VIPs get this so if you haven't got yours collect from Sainsbury's you've got until and including Tuesday to collect your free pizza 🍕 only scan your code when you get to the till as code valid for 30 mins  ... View more

Hi, I just wanted to say a very big thank you to Earl, working in the Merrion Centre, Leeds yesterday. He was so helpful and considerate and took the time to look into a problem regarding a customer who unfortunately has dementia. Keep up the good work Earl!  ... View more