Send Thanks to Sky

I'm a brand new customer for sky still within my first  14 days. I was signed up at Bullring shopping centre in Birmingham by a guy named Neil and I was told many lies just so Neil can get his commission. I was quoted £61 a month for my package but within the first 24 hours of the installation date 27 March 18 I was emailed a bill calculation that showed I would be paying £76 and after 2 months a further £8 for the phone package and a on demand package would be taken away after 2 months. I was very upset as I only have one income in my household of 2.5 people and work hand to mouth every month. I called sky and was eventually connected to Denis which he really was a God send. The fella not only was he very polite and professional he showed me that sky is willing to do anything for there customers and that the action of one man does not show sky to be improper. Not only did Denis sort my issue out, he let me keep my giant package, he credited my account so I pay what I originally signed up for (I did have to prove it). I have worked in call centres before and have even done door to door sales and I have never gone above and beyond like how Denis did for me. I am very grateful to the guy for being reasonable and understanding but most importantly he was a great person to talk to as he was trying to look after me as a sky customer. I hope he gets this some how and if he does thanks pal and for Neil I hope the right people speak to him and he gets further training because he had me very stressed and I could never have payed anything  around £80 a month for 18 months and was stressed how that would have affected me. Thanks sky ... View more

I have just been online chat with Merwyn, thought I might get a feedback response but haven't so just want to say a hugh thank you to Merwyn, I scored 10 to say I am extremely happy with the service he/she provided, he/she was very patient and proffesional a credit to SKY.   C Gunn     ... View more

Just wanted to pass my thanks on to Fiona who dealt with my home move order this evening. Fantastic service and very pleasant.    Many thanks Jon ... View more

This is a thank you for Erin who was very helpful to us both to renew our contract with you. He was very kind and helpful . 10 stars for all the great service we have received ... View more

Hiya,   Just a quick post to show some gratitude and appreciation to a gentleman called Scott from the Newcastle contact centre (Valuation Department).    He was a delight right from the outset, I had such a pleasure dealing with him. His manager (Amy) and team are lucky to have such a cheerful colleague. His Geordie accent was such a bonus! Also, Amy if you get a chance to read this he definitely deserves a nice coffee and a pint too.   Thank you to Sky, for recruiting such pleasant people. @Federica-C  ... View more

I would like to thank Ali from Glasgow from the sky team for helping me change my mind about leaving sky. He has exceptional customer service skills and is a brilliant. If I was the manager i wouldn't hesitate giving him a pay rise to just to keep him at sky. Hes made me and my family feel like home staying with sky. I would have give him a feed back through my phone but couldn't due to change in my mobile number which I have now told sky about. He definitely brings his A game to the table and helps as much as possible. Thank you Ali! From sufy and family who's going to Morocco marrakech next week 🙂    ... View more

Hi,  yesterday I had sky q installed. From the beginning it was never going to be a straight forward install. So many times we are provided with a great service and the people that are front of house of the organisation providing the service are overlooked. So I wanted to take 5 minutes to say say a big thank you to my engineer yesterday (I think his name was Matt). He was polite, informative and genuinely nice chap. He did his absolute best to find a positive solution under quite tight restraints from sky. If only all customer service could be provided by someone like Matt! He was also joined by a colleague later on (Tony), who I have met before. He also deserves a mention. Thanks guys!! ... View more

Hi. I spoke to Stevie (a Scottish lady) this evening & forgot to leave feedback. I would like to say that she is a very nice lady & was very helpful. A credit to Sky.  Regards Richard Beddows ... View more

Hello  This is just to acknowledge the excellent service we received from one of your SKY Engineer on Saturday 23rd March 2019 (installation of the Sky Q box). His name is Dean. His service, his execution, his knowledege and his professionalism was outstanding. He truly represented Sky and provided an excellent service. I have written this to say he deserve the highest reward that sky offers their employees. Star rated.    Thanks again Sky   ... View more

want to say a massive thank you to viv she was so helpful nothing was too much for her to help me today. Viv waso wonderful to speak to so happy and explained everything so clearly. Viv is a wonderful asset to your company so big big thank you viv  ... View more

Good Afternoon, I would like to say a big thank you to Mike (based in Dunfermline) for the great help he provided me with  twice this afternoon. He was extremely helpful, knowledgable and he called me back later in the day at the exact time we had arranged. Mike was very patient and advised me on some great deals for mobile phone contracts, half the price on what I'm currently paying! Please pass on my sincere thanks to him, he was an absolute pleasure to deal with and a credit to Sky. Kindest regards, Zena         ... View more

Like to say thank you to sky and my engineer Adam who called today fix my problem very happy customer  ... View more

I'd just like to thank Kate - a very friendly and helpful member of staff who assisted me over the phone with making some changes to my Sky Package on Wednesday evening... I meant to provide feedback straight after the call but was not able to at the time.   She took time to go through the whole package and the different options, explaining them in a plain and reassuring manner - I didn't feel rushed or coerced into anything, and I was glad to find out that some changes had been made to packages that meant I could have the combination of services that I needed, and save some money to boot.   Certainly the best experience I've had on a call with Sky - Kate was a credit to your company... I would really appreciate it if you could forward my thanks to her.   Matt Fallen, Rugby. ... View more

Hello, Please pass my thanks onto Donna at the Dunfermline office. She was great yesterday in helping me sort out an issue     ... View more

I have been a long time Sky member and today I spoke to one of the most helpful  Customer care staff you could ever wish to meet  called EMILY.Thank you for your help and patience.If point are given, you get 11/10 .     Thanks  William Cape ... View more

Hi, I had previously had an issue when i rang on 6th march and the person I spoke to then didn't really listen to what i was asking, and ended up confusing me more and gave me a lot of incorrect information. This person then told me to ring back the following week and speak to the value team as they would deal with my issues then. This annoyed me and was not the type of service i have come to expect from sky over the last 13yrs of being  a customer. So i rang today and had my faith in Sky restored by an extremely helpful and friendly gentleman called Paul, i believe he was in the value team. He went through all the changes in my account and confirmed everything i needed, he was very patient and explained everything clearly. He took the time to listen to my concerns and got my issue sorted there and then without having to transfer me to anyone else. It was lovely to talk to him and as i said before; he has completely restored my faith in sky. He provided excellent customer service and did it all with a wonderfully pleasent and friendly attitude and i would love for him have the postitive feedback as this kind of service can be very rare these days. Massive thank you to Paul, you were a superstar! ... View more

I was waiting for the survey at the end of the call but unfortunately the call disconnected my end before that was possible. I would like to pass on my thanks to Connor from cancellation and retention. He was incredibly patient and helpful throughout the process and ensured that the new contract was suitable for my grandparents. He was an absolute credit to the Sky team.  ... View more

I was waiting to go through to the survey after my call with Libby this morning waited quite a while and then got the engaged signal!!!!  I do want to say a big thank you to Libby for all her help and advice re package comparisons! She was so helpful and kind - thank you!  I also wish to say it is always a pleasure to speak to anyone at Sky everyone is helpful and charming.  Kind regards. Karen ... View more

I wanted to thank Bethany for being a top class CSA when she helped me today with my subscription query ... View more

I would like to thank Issac for his advice and service ... View more

Hello   i would like to say thanks to the two engineers who came to my house in Colchester today.One gentleman was called Mike but not sure of the others name.Both of them were extremely helpful,efficient and did a fantastic job-they were really tidy and cleaned up after themselves too.I was very impressed.Thanks to them both.   natalie  ... View more

Hi,   We wanted to say thank you to one of your advisers who we spoke to on Sunday evening. His name is Chris Dodd (code number that he gave was CHD28).  We had Sky Q installed in the afternoon and it wasn't working hours later. We spoke to Chris who talked us through the problem and it was resolved. He did this very efficiently but also in a very friendly manner with added humour. It was very reasuring to hear the voice of someone with great interpersonal skills and a human touch rather than a standard robotic response. We would like to thank him and wondered if this could be passed on to his line manager.    Kind Regards   Malc & Tash ... View more

Hi    I would like to thank the Sky Engineer 'Tracey' who came to my house this morning.  She arrived on time and got stuck in straight away.  She listened to my concern about running black cable around my living room and she found a solution in changing it to white cable and running it neatly along the skirting board.  It looks amazing exactly how i wanted it.  She had completed the job in no time. She was also not bothered by my dog and in fact carried on working around him (he had taken to her).  She was very friendly, helpful and nothing was too much trouble for her. We need more Tracey's (apologies, i dont know her surname)  People like Tracey need to be recognised as they go above and beyond for others.  Please can you pass on my gratitude for her help this morning.  Thank you.  ... View more

I want to say thank you to the call handler who helped me today. I was stressed with moving and she was understanding, informative and brilliant. I needed to sort out my broadband and she talked me through various options available to me. I believe her name was Mandy. Thank you so much for making my move much easier.  ... View more

A BIG thank you to Dave, Sky engineer from Manchester who came today, Friday 15th Feb.2019 and expertly and professionally installed a new dish/LNB and Sky Q box after a previous mess up.  This guy is a proper pro and really nice fella. I hope Sky acknowledges him. He has kept my faith in Sky.   Dave, Liverpool ... View more

I want to say thankyou to the great support I've had from Sky this afternoon, particularly over the loss of Broadband after a visit from an engineer to enhance our Sky phone line. Your representative was friendly, patient and courteous with my lack of terminology  over the various broadband components as he sought to guide me through how to restore the broadband. Our joint endeavours failed but ... . an hour later I recalled him saying that needed a "microfilter" on each stage of the phone line: extension and main phone. I did this and I'm back on line.  Great service. Thankyou.       ... View more

I had my broadband and house phone installed a day ago in Ireland  and it took 24hrs to go active but the engineer told me it was already active and I phoned customer cancellation and I spoke to a lovely girl called Megan she was a real delight to deal with Everton she said she would phone me back she did just this so I would like someone to recognize her for her dedication and brilliant and outstanding customer service ... View more

Yes - that’s why I posted it here on sky  ... View more

That sounds good but this is for thanks to sky not Vue cinemas  ... View more

I'd like to thank Nicola at Vue Cinema Westfield, Stratford - she welcomed us to the VIP showing of 'On the Basis of Sex' on Monday 11th Feb 2019. She came up to me personally & welcomed me to the cinema, chatted to me and then invited me to go in to choose a seat, I was waiting for my daughter and she offered to greet my daughter when she arrived and show her in, she then welcomed my daughter by name. She was very friendly, jolly & helpful. She also then welcomed everyone when we went in to see the film.   This service was beyond my expectations & she is a credit to your company, please ensure she is thanked appropriately. ... View more

We have just changed to sky from Virgin after our bill was far to high. My daughter Laylah spoke with Brendan over the phone who was able to find the best package that was most suitable for our family. Brendan was more than helpful and made sure we had everything we needed without adding on unnessecary extras that a lot of other providers try to do. Very happy with the outcome and look forward to having our box set up! ... View more

I would like to say a big thank you to Rhys in Customer Services who has been a massive help today in reassessing my sky package and finding me a deal that me and my partner are very happy with. Rhys was polite, knowledgeable and efficient and the deal he has created for us has ensured we will be sticking with sky instead of changing our provider. Thanks again Rhys! ... View more

I would like to take the time to thank your Sales representative Craig in the department of Sky Store who I cannot thank enough for helping me through my issue this evening (31st Jan @ around 19:30)  I really hope this gets back to him and his line manager as I was literally passed from pillar to post until I finally had the pleasure of having Craig on the other end of the phone. His patience and persistence in ensuring he resolved my issue was second to none and after speaking to 2 very unhelpful sky representatives and being on hold for a prolonged amount of time i have to say he was the only reason I left the call feeling like my faith had been restored with Sky as a company. I hope he receives the recognition he deserves and if I ever need to speak to anyone again I will certainly be hoping it is him that picks up the phone! Thank you again Craig amazing customer service - your fab! If only you were the one doing the training!! Your colleagues could certainly learn a thing or two from you! 🙂 X  ... View more

Just a huge thanks to the SKY team for bringing an amazing NBA broadcast, not just all the games you’re showing but all you the programs such as the starters, NBA game time and the broadcast of many past great games. Truely appreciate this service and way better than the hash BT made of their NBA broadcast! Hopefully many years to come of the NBA on SKY ... View more

I would like to thank Gary Caufield from Sky team who helped me resolve a serious issue with getting sky installed at my home. Gary went above and beyond what was expected to understand the issue and then escalate it promptly to find a solution.  Thank you. Nitish ... View more

I must admit I would have preferred to send an email directly to a department Manager rather than share my comments with 'the community' but here goes! I had been experiencing problems with my Sky Q box which had almost driven me to the edge of reason.  I called Sky Technical support on the 18th Jan, waited 15 mins in the queue and was cut off before I could speak to someone... aaarrrgh.  I kept persisting with the whole switch it off, turn it back on again scenario until my blood pressue reached 'critical' so endeavoured to ring Sky Technical support again.  I waited for someone to answer for 15 minutes and was becoming so frustrated I was going to give who ever answered both barrels.  That was until Neil, Tech support from Derry in Ireland answered.  Neil managed to diffuse my 'rage' within 2 minutes flat!  He was polite, really helpful and stayed on the line until my problem was sorted out.  I can honestly say it was a pleasure talking to him and he restored my faith in Sky Tech support (and yes I had tried all the online fixes before making the call), it turned out I just needed to download the system updates - Who knew!! Even though I didn't want to 'share' my experience with anyone other than Neil's Manager, I felt stongly enough that he did such a fabulous job, then someone should know what an asset he is to the team.   It would be good if someone from Sky could confirm that the message has reached the right person.  Many thanks @Federica-C wrote: Hi There!   We've noticed an amazing increase in the number of customers who share their customer service experience with us.   We're opening this thread to merge all your kind messages together, and provide you with a central place to share your great support experiences.   How To Send Thanks To Sky?   Simply reply to this thread and we'll pass on your feedback to the right department/person.   Thank you!   ... View more

UHi    Would like to make sure the sky engineer that came to my house gets noticed for the great service  He was polite and took the time to show myself and my wife how to work Sky Q . He show total respect sky you should be proud for this member of staff he is a credit to your company  and should be rewarded    sean elvin  ... View more

Wanted to say a big thank you to Paul who came to hardware a mini box in my man cave today(23rd Jan) based in cv4 area(arrived at 10.35am)sorry didn't get last name so hoping the info I've provided you might be able to track him down.   Paul actually installed my sky q box originally and  recently came back to sort a connection problem between q main box and talk talk router all of which was done quickly and professionally . He has again been back today to hard wire a mini box in a detached man cave and did a superb job,cabling was tacked neatly and hidden well behind guttering and brick detailing,you can hardly tell it's there.   Really takes pride in his work and you can tell he's doing it as he would his own home.   Big big credit to you at sky.   Many thanks Paul ... View more

Hi, I just wanted to say thank you to a very helpful gentleman named Thomas at Sky. I called yesterday with a query about my billing and he spent a good while helping me to pick it apart and see how I could get better value and save money. He was very friendly and kind - and even signed me up as a platinum customer because I have been with Sky for so long! Thomas did ask me if I was willing to leave feedback and I was happy to agree, but then I put the phone down at the end of the call thinking I would get a text message asking me to respond. But none came, so I think I got that wrong, and I have been feeling bad because he genuinely deserves a pat on the back for being a thoroughly helpful and pleasant person. So, please can you pass my comments on to him with my thanks and appreciation? ... View more

Just wanted to say that the lady (Maddie) that I spoke to on the phone today about our sky package was brilliant and extremely helpful and helped sort out our package. She was extremely cheery and helped us through explaining all the packages and ending up with a deal that we were very happy with. It was a very nice and smooth experience and would rate it a 5/5  ... View more

Thank you for reducing the price of my Sky package! The gentleman I spoke to was very helpful at customer service. A great service received   ... View more

Hi, I’ve already thanked the man in question but I’ve just found out about this thread. A fantastic man with an amazing beard, named Darren, came to fix my internet on the 3rd January. When I say he’s a fantastic man, I mean, seriously, this man is AMAZING. He was polite, friendly, kind, explained the issue to me without a tonne of jargon but also without making me feel like I have a single figure IQ.  It’s a big long winded to explain why a fast and consistent internet connection is so important in my house but it really, really is and this man has made my life so much easier, I can’t even tell you. Not just because he did his job, but because he covered all angles and did everything he could. He overlooked the state of my house, didn’t back away in horror at the state of me (I was wrestling with my Christmas tree minus a scrap of make-up - no one needs that on the third day of the New Year trust me!)  he didn’t even flinch at the state of my teenage sons bedroom when he went to fit something in there, even with one of them sleeping. Seriously, this man went above and beyond. He needs a promotion, a pay rise, maybe even a Knighthood. In all seriousness, he genuinely needs some recognition, I can’t explain just how grateful I am to him.  ... View more

The gentlemen who installed my dish today were excellent and a credit to sky.  ... View more

Hi,   I would just like to say a massive thank you to Sky WIFI team especially serena or Sienna (Sorry) who works out of Sheffield. I have had a bit of a nightmare with Wifi in my home and I called to cancel my Wifi as this was not getting resolved and then I was put through to Serena/Sienna who talked me through a process on my Sky Q box. After we changed some settings my Wifi now works 100% better and I am now over the moon.... THANKS!!!! ... View more

Hi, I’ve been trying to find the customer satisfactory email I thought I would be receiving but haven’t. Is there a way I can fill one out? The lady I spoke to on the phone earlier was brilliant, very friendly and helpful and explained everything to me and found the best possible deal, her name was Jade and had a Geordie accent, unfortunately I don’t know anymore details, over then the call was around 10:30 this morning. So thank you very much sky for great service ... View more

I had dealings regarding my sky TV account earlier today with Nisha I tried to submit the survey report but I’m not sure that it actually sent correctly as it was a long delay please can you pass on my thanks  I scored them  very highly on all accounts thank you   tony fisk  [removed]   Moderator note: Personal info ... View more

Hi, Just called Sky to tailor my package to my post Chritmas budget and the guy I talked to was brilliant! Ryan, thank you for saving me a few quid and getting more for my money! ... View more

Just wanted to pass on some positive praise for the Sky engineer who visited my house today. He was extremely helpful, polite and warm, and fixed the two faults he found on the line. He definitely increased my positive view of Sky. If you PM me for details, I would definitely like to give you more info to be able to make sure he is rewarded.  ... View more

I would like to say how impressed i've been recently with Sky. They are now really looking after their long standing customers. Since becoming a 15 year VIP customer, when i call sky, i get priority queuing (awesome) also they've given me much better deals on my sky TV package and mobile contracts. Very impressed!! Sky used to give better deals to new customers, and not look after existing. Whereas now i feel they have reversed this and really looking after their reliable long term customers!! Well done Sky!! ... View more

Hello, I phoned up to cancel my sky account due to relocating to a new home, but wanted to keep sky for the new home. I spoke to John in cancellations (Scottish bloke), and never met anyone so friendly and helpful. He spent time talking through my options and chatting to me about my move. He couldn't do enough for me and my family; everybody in a call centre role should have the same training, personality and telephone manner as John, and it would make life a lot easier when making these phone calls.  It has certainly made me want to stay with Sky in the future if all your operators are as good as him, genuinely nice guy! Unfortunately there should have been a survey for me to score John following our phone call, but for some reason it didn't take me through to the survey and the call went off. I would like John to receive some personal recognition if possible for the great service he provided me. Thanks John and Sky! ... View more

Hi, Really need to place on record the brilliant efforts of the sky engineer Tony who sorted out our problem on Wednesday morning. He was incredibly  knowledgable and explained the problem so that even an idiot like me could understand. He solved the problem without any dramas at all.  I was considering cancelling my contract with Sky when it expires, (particularly following the painful process of reporting the fault). Tony has given me reassurance that Sky are still capable of delivering quality customer service. He is a true credit to the company. ... View more

I want to thank the gentleman who assisted my call last night . I enquired about changing my package to reduce my payments and he was one of the most polite people I've spoken to at sky.  He was very helpful and courteous.  He made my hour waiting on hold worth it.  I can't remember his name but I'm sure he was from Newcastle . Extremely helpful and professional.  He deserves a gold star.   ... View more