Send Thanks to Sky

I am writing on behalf of my 80 year old Aunty who talked to one of your operators a couple of days ago by the name of Tamara. After she had sorted out my Aunts query they had a lovely conversation and a good laugh. Tamara remarked that my aunty seemed very upbeat about the whole isolation period and she replied ' well I have my TV, my whisky and all I need is a box of chocloates and I am in clover'. Well a day later what should she receive in the post but a box of chocolates from Tamara. I would just like to pass on My Aunts & my thanks for being such a wonderful human being in these dark times. It made her cry and she was very touched by the gesture. Thanks again to Tamara, from Mrs Jean Rushworth, Morecambe & myself Sonia Bonney a long time Sky customer ... View more

Hey    Have had some bad customer service from sky when I initially tried to switch over, its a long story but things got so bad that through no fault of my own I could of potentially affected my credit rating. Sky made the same mistake again and I was at my wits end.    But I joined this thread to praise Gordon (GOM02) who took over my account after all the difficulty I was having, he made sure the order went through successfully (finally). Gordon was extremely helpful and never missed a phone call he scheduled with me and kept me up to date along the way. Im sure he did even more behind the scenes than I knew.    I just hope he receives some praise for making my life a bit easier.    Thanks ... View more

Hi In these terrible times I would just like to give a Well Done and big thank you to one of your phone operatives called Tamara. She spoke to my 80 year old Aunty a couple of days ago and they had a lovely chat and a good laugh and my Aunty mentioned that ' she was fine she had her TV, her bottle of whisky and if she had some chocolates she would be in clover'  Well lo and behold a couple of days later she received two boxes of chocolates from Tamara at SKY so I would just like to thank her on behalf of my Aunty Mrs Jean Rushworth, Morecambe.  Random acts of kindness in these dark times are really appreciated and it touched my aunty very much indeed as it has me so felt I had to write to thank her. Sonia Bonney ... View more

@Anonymous  Health/disability in this household too. I was just saying to the wife last night I'm so glad we decided to return to Sky at the beginning of the year. The sevice has been invaluable these past few days as we find ourselves, like most other people, indoors looking out at the world. All of my dealings with Sky, from the guys on the phone who initially processed my request, to the guy who was very courteous and accomodating when we got Sky installed, right through to the staff here and on social media, have been refreshing from how I've felt as a customer of other companies. Take a bow Sky 😍 ... View more

Ben was Brilliant! Could not have wished for a better representative to speak to that day! Not only was he excellent in helping us with our new broadband tariff setup, but also brilliant and informative of the tariffs and products available to us. Ben dealt with our call with proficiently, in a timely manner, professionalism and yet understood our needs in a compassionate and positive/ uplifting manner. It was lovely to speak to him on that day with all that we are all currently faced with here in the UK and the coronavirus pandemic. Ben is without a doubt as real asset to Sky and a great role model for how we should all carry this torch of positivity and pass it on. The best experience I have encountered to date with a representative 😀 100 out of 10 is our score for Ben, who we are happy to talk to again at anytime! tomorrow is fine, I'm free all day 🙂 But seriously, Ben is an exceptional advocate not only for representing your products, but also has a fantastic phone manner, by which he explains with attention to detail and in a way that you can understand. Thank you Sky for recognising our loyalty and consistently providing us with a fantastic service! ... View more

I wanted to say a massive thank you called Phil who works on the vip rewards department, I struggled to pay all my sky bill this month with the rising cost of everything with this Coronavirus, I'm off work which has closed and single dad to 4 boys , I explained my situation and he politely asked me what I could afford and once I made an affordable payment which he didn't have to do my sky services were reinstated, now that's real customer service , going out of his way to help me and my children in these uncertain times , sky please please thank Phil for me 👍 ... View more

Just wanted you to know what the entire family were saying WhatsApp group chat last night about about you and BT. You have been brilliant pausing the sport, BT however... everyone is saying BT phones and tv are all getting cancelled soon as the dust settles with corona and we are all coming over to watch champ league and Europa on your platform next season. [content removed] BT.    Moderator note: language removed ... View more

I'm not sure if this is the right section to ask but I would like to have an option where we can praise sky for being a great company to be with. So many organisations have plenty about complaints but it would be nice to have somewhere positive to email. That way sky would have positive feed back to know what they are doing right.  ... View more

Hi    I wasn't sure how to send my thanks to Sky. I hope this is the best way.   In comparison to other providers your approach has been a refreshing change at this difficult time. The easy way I have been able to pause my sports package in comparison to the hour I spent on the phone to cancel my BT sport subscription is miles apart.   The other additional extras such as the data boost have also been much appreciated. I have always been appreciative of the great service, quality products and content you provide and this has been even more apparent in the last week.   Thank you for being proactive and not creating unnecessary obstacles it is much appreciated    Neil ... View more

Call centre operator in Scotland Shelly Anne for Prime Minister!! she resolved my case in a Magestiv way thank you Shelly Anne you should get a pay rise ! thank you enormously     ... View more

Just wanted to say thank you to Therese Extremely amiable, friendly and helpful. Managed to adjust my package and left me a happy customer    ... View more

Please pass on my thanks to line manager of the sky engineer who fitted my sky Q on friday(6/3/20). his name is Michael Thomplon and his eng. No. is FS:5009. He couldn't have been more helpful. Very Best Regards John. ... View more

I just wanted to say thank you for the tv installation that was carried out by your engineer today. 05/03/20. Everything went smoothly, I'm very pleased with the work he did.  I might get told off by saying BUT he is the hottest sky engineer I've ever seen 🙂    So, on that note, thank you Sky!  Edith  ... View more

I wanted to send my thanks to a Sky adviser who helped me recently. I contacted various providers on a number of occasions recently, primarily to downgrade my service as my financial circumstances have changed (unemployment). I contacted Sky in Feb/March to see if I could rearrange my old package to something more manageable. I spoke to Lesley Hogg. (somewhere in Scotland) who listened carefully to what I liked/disliked and what I could live without in my Sky package. She was helpful friendly and charming, and on a number of occasions called me back to update & reassure me about changes and progress, thus providing excellent customer service and dedication to resolving my issues. This lady has helped me out massively and is the epitome of an excellent Customer Service agent Thanks again Lesley (You are a Star) ... View more

I had major issues with my SkyQ box last November  & complained to you. A horrible employee there was rude so I complained to your Exec. Complaints team. A very helpful young lady resolved the problem and arranged for an Engineer to come and sort it out. He was brilliant - he changed some settings so that my sound bar would also work properly and he collected my 2nd box. It shows how good Sky is to employ such a great guy - he was a wonderful advertisment for Sky.   I tried several times to give positive feedback via my mobile for the engineer but couldn't - I only have 3G. To make matters worse,I overlooked chasing up my feedback about him until today.   Hopefully your Exec Complaints team will be able to find details and tell the engineer about my feedback.   Someone there might want to consider changing the system so that customers with 3G mobiles can give feedback. That might also provide sales opportunities for Sky mobiles! ... View more

Hi there,   We have just spoken to a nice gentlemen called Saj who was so lovely and helpful and really went above and beyond to try and help us resolve the problem we were having downloading a film.   It makes such a change speaking to someone who is nothing but patient and kind - so please pass this on to him and give him a raise! ... View more

Hi,   I would like to leave feedback for one of your staff members who I spoke to today, I didn't get the feedback email so I searched Google and found this thread.   I spoke to a very polite member from the Sky retentions team called Lily today (she was Scottish), she is a great example of how customer service should be handled. Lily was very polite, listened to and understood all my questions plus went above and beyond my expecations.   Having waited over 2 hours to get onto Sky I was first connected to someone who seemed like he didn't want to deal with my call but as soon as I was connected to Lily she was a breath of fresh air and was very easy to deal with    If you could please pass my comments onto her that would be great, her customer service should be noticed and rewarded in my opinion.   Thanks to Lily for helping reduce my Sky bill and for helping me today 🙂 ... View more

Hello I telephoned Sky today to ask about their current offers - I was in contact with what sounded like an overseas call centre first who were unable to help me so they passed me back to the UK.  I spoke to Elaine who went above and beyond to help me and I was able to reduce my Sky package price, which, for a pensioner, was a huge relief.  I would like to give personal thanks to Elaine , she is a credit to Sky and has the patience of a saint!! It is always very confusing trying to obtain the best deal possible especially with the evr changing offers but I was so pleased to be able to agree a satisfactory outcome and with Elaine's help now have the best deal I could hope for.  My thanks, too, to her supervisor who helped with the offers. Thank you again from a very satisfied customer. ... View more

I was on the fibre thread complaining, but wanted to post a positive post on how good Sky Q is. I left Sky about 4 years ago and have been using tv's own freesat - recording to usb. Came back to Sky and am very impressed with how slick and user friendly the Q UI is. While I wasn't too impressed with prices increasing 2 weeks after I joined, I have to say, content price aside, loving the experience. And the installers - top guy! ... View more

Hi there An engineer called Michael came to our home to set up our sky tv on 23.02.20. He was very professional and really friendly. He also very kindly helped my partner put our tv on the wall using a bracket, which he didn't have to do. I would like to say thank you to him and I hope he gets recognition for his excellent customer service!  He is a credit to the company! ... View more

Hello Can you please pass thanks to the engineer that came and completed my install this morning!   As an Openreach engineer myself, I know how important it is to have a good job recognised!   Unfortunately I didn't get his name, so I hope you get it from your records!   He was extremely friendly, courteous and extremely knowledgable! He is a credit to Sky, and deserves positive feedback!   Thank you again!   Mr & Mrs Parsons ... View more

Good morning   I just spoke with a wonderfully helpful and fiendly agent in Glasgow called Richie.   I think he was in the retentions team as the number I was given to call was for someone who was considering leaving Sky.   Please could someone pass on my thanks to him for his wonderful service. He did everything he could to give me the package I wanted and make sure my bill was as low as possible. He was knowlegable and very helpful and was a great credit to Sky. I am blown away by his customer service which was superb and hope that you will be able to recognise this and praise him.   Thanks   James ... View more

Just want to say that the engineer who dealt with my second installation visit after the first visit was unsuccessful was excellent as was Stuart who personally dealt with my broadband order issues by phone on 19th and 20th feb. Disappointed with the service issues but great staff at sky have been excellebt in trying to rectify those issues.  ... View more

💯❤️Thank you ... View more

Annmarie Quilty,I would like to say thank to persons who helped me with a very helpful and human response at a very difficult time,thank you from my heart ♥.   ... View more

Isabell Webster is an excellent news reader. How refreshing it is to have such a well spoken & extremely likeable  presenter. This lady should be on a prime spot.  Such a change from some of the news readers currently gracing our screens, who seem to be more intrested in, sounding smart, embarrassing the public & making the news all about them.  ... View more

I have had great service recently from SKY especially from a young lady on 10th Feb called Maria. I feel so bad that I forgot to text back the feedback after our call. Is there anyway you could send me a private message and I could give you more detail? Anyway thanks for the great service always.  ... View more

I would like to say a huge thank you to Jeanie and Jody from the Mobile Tech team for assisting me with a problem with my account ID this afternoon. I'd used the messenger option a couple of times, but seemed to keep going round in circles as I wasn't able to get across properly, what the problem was.  I spoke to Jeanie  who was so helpful and polite, and along with assistance from  her colleague Jody, they got my account working the way it should. ... View more

Hi  just wanted to say what great service I received last night from a colleague at Sky. His name was Connor and he was extremely helpful, and fully explained all aspects of the changes I was making to my Sky subscription.  I had made an error in my upgrade earlier on in the day and was now trying to resolve this.  Connor took his time to explain how he could help resolve it for me. It is so good to talk to someone who knows what their doing and is keen to resolve your issue.  Connor I appreciate your excellence service and cannot thank you enough for sorting it all out for me.   ... View more

Hello   I am, sadly, leaving Sky after 18 years as a customer. Service has generally been good, although I have left comment on some things I've not liked. I wanted to leave positive feedback for the three Sky agents who phoned me over recent days to look to resolve issues and keep me at Sky. All three were courteous, friendly and efficient. ALL listened to my issues and looked to give me comment to aid my understanding of Sky and to ask if I would like to stay. I thank them all. They were all excellent - they were @Anonymous [removed], @sean/Shaun [removed] and @Anonymous [removed]. they gave great information and compelling arguments to stay ... and, although leaving, I will return to Sky in the future to get a quote for services.   Kindest regards, Len Brown (l,**email address removed**)   Moderator note: removed agent ID's ... View more

Been trying to find a way to compliment a member of staff for ages! I spoke to Debbie on the Sky Chat function this morning and I cannot thank her enough for her help. I was looking to cancel my Sky TV subscription and downgrade my landline. She went through all the different options with me (spending a good 45 minutes, maybe more) and eventually I agreed to take a new 12 month contract on a lower price. However we were just about to complete when my daughter touched my phone and the chat closed! I was so frustrated as we'd spent so long discussing everything and to finally be nearing the end when that happened! Debbie took the time to call me on my mobile to make the changes for me, to reduce my bill. Ordinarily if the chat closes that's the end of the service. Thank you so much Debbie for not just giving up and leaving me with a higher bill. You went out of your way to help me today and I'm very grateful. As the chat was closed I didn't receive the feedback form so I really hope this gets back to her! ... View more

Thank you for all your help with the issue I had earlier.   My internet is working well and the engineer from Open reach was so friendly as he had the filter sorted and tested the router.   The best thing is that he came early and I quickly explained what happened. He never scolded or anything, he very patient and kind. Thank YOU once again to Harithia (sorry if I misspelled the name) for understanding my issue on your virtual assistant early on Tuesday morning and responding so quickly to my query.   Greg from Open reach should get a shout out because he did the work quick. I appreciate all of you... remember that.     ... View more

Would just like to say a big thank you for the free tickets I won for Disney on ice Aberdeen on November 28th 2025 so excited can't wait  ... View more

I called Sky today as my broadband hub is not working. The customer service agent that I spoke to was more than helpful, really professional and also helped me with re-contracting as this is due to expire in 2 weeks as well. I would have completed the survey at the end of the call but this did not seem to come through. However the customer service I received today was prompt helpful and polite so I wanted to ensure this thanks and feedback was given in some way. The hub is on the way and will be with me shortly, and the explanation of what will happen and what I need to expect was very clear. Great service, thank you again.   ... View more

After trying and getting nowhere since August to decrease my  bill with numerous members of staff who kept trying to upsell ,I called sky this evening to cut off my Sky TV as I'd had it. Luckily I had the pleasure of speaking with Macauley agent number MGE825. I had called 15 minutes previously and spoken with someone who quite frankly was useless,this person kept me on hold for about 10 minutes ,then said they couldn't help and told me I then had to call yet another number. My bill this month was just shy of £100 and I'd had enough seeing as I'm apparently a Diamond customer with sky over 20 years,but this means nothing to Sky. Luckily,Macauley listened to my rant about how when I had called in September/October,a guy tried to hard sell me broadband even though I had made it clear this was not what I wanted.In another call an operative said they would call us back as a manager was unavailable to authorise any deals,the call never came. Macauley is a total credit to this company,he listened and did everything he could to reduce my bill and for the first time in a long time,it was actually a pleasure to talk to a member of Sky staff. Let's not forget,I've been with sky over 20 years,I remember when they were bending over backwards to keep customers instead of only giving a good deal to new customers. Macauley has significantly reduced my bill and although I've cut off sky sports...which pains me greatly for my hard working man,the fees were just too high! I hope that Macauley will be recognised for keeping me with Sky as I was at the end of my teather speaking with people who were useless and had no customer service skills at all and was at the point of leaving after all these years In this day and age where the cost of living isn't reflected in our wages,it has be so good to talk with someone who was so very helpful and brilliant at his job.If you read this comment Sky,take note,praise this employee, give that man a raise and get him to train your staff. The only thing diamond about my time with sky has been the service I have received from Macauley today!   ... View more

The lady was very helpful and sorted my issue out ... View more

Ikran was really, really helpful and went above and beyond to help me. She took her time to go through all my details and made sure that I got the best deal, thank you. ... View more

I would like to commend Donna for the service I received yesterday . A problem which I thought had been sorted last week, I was told that person,  had lied to me. I was then transferred to Donna who was very understanding of my predicament . Because of this sky have kept my custom ( not for another 26 years which is how long I have been with them) ongoing .             Thank You again Donna,  ... View more

Spoke to a man called 'Major' this morning and afternoon with my broadband query.   Was amazing on the phone and resolved my complex query very quickly. He is terrific 🙂    Thank you so much! Credit to sky he is! ... View more

We have had huge problems with both Openreach and Sky trying to get broadband installed in our new home. As the Openreach contract is through Sky we had to continuously call Sky in an attempt to resolve. Everybody hid behind the 'system', follow up calls never materialised and 3 people actually lied to us! However once Emma got hold of it, she was helpful, supportive and followed up several times with both Openreach and us. She even called after the installation to check everything was working.  From experiencing abysmal service extending over a 2 week period, Emma's approach was a breath of fresh air. Other people in Sky could learn a lot from Emma on how to provide proper support to your customers.  Thank you again Emma. You are a star ⭐  ... View more

I really want to say thank you for all your help and for everything,  you've really helped me  ... View more

I had a call today with a lovely lady called Kulsum who is in the loyalties and cancellations department. She was the first person to actually assist and help with what I was initially requesting I have spoken to managers and other advisors all could not process or assist with my query.Kulsum took ownership of thr issue and worked fast and effectively to resolve all my issues and provide me with the package I wanted. I was extremely frustrated by time I got through to Kulsum so was at end of my widths with everything but thankfully Kulsum assisted and Sky have gained a new and happy customer. Only person who actually did their job and listened to the customers issues and worked effectively to resolve all Was an absolute pleasure to deal with after a long few exhausting days looking for a resolution she needs a raise and a bottle of brandy  Thanks Kulsum  Take care  Irish George  ... View more

I had the absolute pleasure of being assisted by Bruce from Sky Scotland, and I honestly can’t recommend him highly enough! From the very first moment, he made me feel completely welcome and valued, turning what could have been a stressful situation into a truly positive experience.   Bruce is the perfect combination of professionalism, knowledge, and warmth. He listened attentively, guided me patiently, and went out of his way to resolve a misunderstanding — even ensuring I received a refund promptly. Every interaction with him was pleasant, reassuring, and genuinely supportive.   What truly sets Bruce apart is his caring nature and dedication. His kindness, positivity, and attentiveness shine through in everything he does. Sky is incredibly lucky to have such an exceptional representative. Thank you, Bruce, for your outstanding service — you didn’t just help me, you made me feel truly valued!   Many thanks, Diane ... View more

I rang Sky today to amend my package as it was due for renewal.  I spoke to an amazing member of staff his name is Ketan. Super friendly, and explained everything in detail. Received fab service and great price !! Thank you. ... View more

Kanchan in Customer Loyalty, I owe you many beers, THANKYOU SO MUCH for doing what seemed like the impossible and finally sorting out my future billing and contract issues, you are a legend and I cannot thank you enough!!!! Kanchan needs a pay rise please sky. Managed to sort out the issue in the same day after weeks of different people promising (and failing) to help. From a very stressed out customer to a very happy one thanks to Kanchan xxxx ... View more

  I would like to express my appreciation for the excellent assistance provided by Kavya regarding my iPad delivery issue. She handled the matter promptly and professionally, ensuring that the issue was resolved at the earliest. I am pleased to confirm that the product has been delivered today. Thank you, Kavya, for your outstanding support and efficiency. ... View more

I had a phone call yesterday (did not get the name, was told I would receive a survey but I didn't and I really want to thank him!)  I had a complaint that had not been resolved. This kind man got it sorted for me really quickly and was so friendly. Even though I was annoyed with Sky as a whole, this man managed to make me smile and laugh which is hard when I'm in a mood!! He was efficient and made sure all was resolved on the phone call. Thankyou so much for your help, it's so appreciated 🙂  ... View more

Very big thank you to Karen in the guest list team ...... arranged a next day replacement of a faulty puck then called me back after receiving to check everything was ok !   excellent service ! Much appreciated...... ... View more

I'd like to say thank you to Frances in your customer service team (cancellations/customer loyalty) who dealt with my call tonight in such a kind and compassionate manner. I mentioned my mother recently died and the call was handled so well. So thank you so much.  ... View more

When it was impossible to connect Netflix and Discovery+ with my new Sky package I was always kept up-to-date with the progress of the technical team. Eventually it was George who talked me through the maze of sign in details with great patience and humour!  Thank you George. ... View more

For 26 years sky have looked after all my problems with the equipment. ... View more

I spoke to Wendy in the loyalty team regarding cancelling my account today. I unfortunately have to cancel as I was made redundant by surprise a couple of weeks ago and now need to move back to my home city unemployed. It's a whirlwind of a time and on a day where I sat down to get this part of life admin out the way Wendy was the first one I spoke to today.   As i continued the day and attempted to cancel my other various utilities, not a single other one came with the warmth and kindness that Wendy did to make an otherwise pretty painful process as easy as possible. We had a really nice chat and I left feeling better about the days ahead.   100% what I want to see from Sky and as soon as I'm in a position to get myself sorted out and connected again, I'll be back with you.   Thank you, Justin ... View more

I have unfortunately forgotten her name, but I just spoke on the phone to customer service to a very helpfull and friendly advisor about my upcoming openreach appointment. She was a breath of fresh air in comparison to other customer service reps I have spoken too.  10/10.  She was more than happy to give advice and recommenations and put all my questions and worries to rest. I wasnt passed around different representatives or had to give my information to 5 different people. Just phoned up and spoke to an agent in less than 30 seconds. Was exactally how customer serivce should be.  ... View more

Just so happy I'm with sky I was with virgin experience was not nice ... View more

23-Oct-2025 16:20, I have much appreciated to the excellent customer services provided by Alexander. He provided me the step-by-step procedure on how to unload, install and active the SkyGo App. He really helped me a lot. Thanks youvery much for your patient!   ... View more

I would like to personally thank a young man called JACK in cancellations. He went above and beyond to resolve my problem. He was also very polite and sorted out my problem with his manager without me having to speak to said person. If it would be possible to sent card or gift to Jack please let me know. Once again JACK A BIG THANK YOU FOR ALL YOUR HELP.  Margaret Caldwell ... View more

Hi could you please send our thanks to David who helped my husband and I last night around 5pm and 5.30 pm,w he was such a help in a stressful situation ,we are mr and mrs John Harrington,been with sky for 26 years ... View more

This person helped me so much with what I needed to get done! Was extremely kind and helpful! Brought a smile to my face! And got the deal done fast. He definitely deserves a raise!! ... View more